Unable to Update Malwarebytes

[pascaleledumbo]

Hi all!

I have problem with updating MBAM. It kept telling me this "update failed make sure you are connected to the internet and your firewall is set to allow malwarebytes anti-malware to access the internet".

I could provide it with screen shot if that might be helpful.

I run the laptop on Windows XP, using Avira anti-virus, windows firewall.

Avira and Super anti-spyware updating just fine. It's only the MBAM that doesn't updating.

I've put MBAM on to Windows Firewall exception's list.

I have looked everywhere for solutions, but it all seems to be left hanging.

I would greatly appreciated any help to this situation as I think I might have a trojan in the laptop right now and I haven't been updating MBAM for a while (i know..my bad.. )

Thanks a lot in advance. Looking forward to hear back from you all!

[Firefox]

Hello and

Here are some steps to diagnose update issues:

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED

[pascaleledumbo]

Ok I'm doing it all now.

Thanks for the super fast reply.

[pascaleledumbo]

I'll give it out in order of your instructions.

1. 4506

2. Notepad in attachment.

3. mbam.exe 2580 TCP lele 2658 cdn-117-121-253-254.syd.llnw.net:http http CLOSE_WAIT 1 466

Hope that would help.

Thanks again. Really appreciate this.

traceroute_malwarebytes_cdn.txt

[pascaleledumbo]

Hi guys!

Just wondering whether there are any solutions for my problem over here? I tried to update it and it still refusing to update.

Cheers.

[noknojon]

Hi -

Can you run a Quick Scan only (Full Scan if you have the time and no problems occur) and post the results back here -

If there is an infection it may show up -

Your other option is to Un/Re Install in case your version has been corrupted by something and then check the updates -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here -

Ignore any other advertising on the download page please -

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your

Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[pascaleledumbo]

Thanks noknojon..

I'll try to uninstall it and I wouldn't try to scan it because apparently i haven't update MBAM since almost a year now, so I figured it wouldn't be any use if I do some scanning now as probably the database hasn't been updated for a while.

I'll post my result back asap. Thanks a lot!

[noknojon]

@ pascaleledumbo -

No problem -

Once you remove the program and then reinstall it , you should be OK -

Please remember to update at least once or twice every week - Then just run a Quick Scan every few days -

Thanks -