MBAM ERROR LOAD RESOURCE

[ongbakbak]

Hey guys i use malwarebytes all the time and am a huge fan of it. I've used it to take viruses off of two of my computers already. I have one computer however that currently has a pretty nasty virus and i thought of using this great program to rid of it. So when i start my computer i run Rkill to stop any viruses and then after that i tried to install malwarebytes onto my computer. But half-way through the installation process i get an error message reading

MBAM_ERROR_LOAD_RESOURCE (0,48)

I really need to remove this error so i can successfully run malewarebytes to remove this nasty virus.

Any advice is appreciated and thank you for your time.

[prairie dog]

Hello, and welcome to Malwarebytes.org

We don't work on Malware removal in the general forums.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[ongbakbak]

Oh i am truly sorry i had no idea. Thank you very much for informing me of all of the information though. And i really appreciate how fast you responded as well. I will be sure to do as you stated in your post.

[noknojon]

Hi -

Please select your operating system and try this Quick Fix first -

If it will not work , Please follow the directions above from member prairie dog -

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Thank You -