Protection Module

[Latschari]

Under "Protection", the option "Enable protection module" is grayed out. I also no longer receive bubble notifications. My version of Malwarebytes is 1.46, (paid Version). I am wondering if I am really protected.

[noknojon]

Hi Latschari -

Please try this first - Select your Operating System and follow the directions - (A quick 10 min job) -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from Here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your

Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

[exile360]

The "Enable protection module." option will be greyed out if protection is already active. Regarding the notifications, you can test to make sure it is still working by visiting this harmless site as we use it for testing that the website protection component is active: iptest.malwarebytes.org.

[Latschari]

The "Enable protection module." option will be greyed out if protection is already active. Regarding the notifications, you can test to make sure it is still working by visiting this harmless site as we use it for testing that the website protection component is active: iptest.malwarebytes.org.

Thanks Nokonojon and Exile360 for your replies. I did reinstall Malwarebytes. "Enable protection module" is still greyed out, but I understand now that this is normal. I tried to connect to the ip-testsite, but my browser was unable to connect to the server, and that after numerous tries. I really miss the bubbles.

[noknojon]

As a paying customer, you can always contact the help desk at support@malwarebytes.org or via This Link

Thank You -

[exile360]

It sounds like balloontips are disabled in the registry or possibly just in Malwarebytes.

Step 1:

First, please open Malwarebytes' Anti-Malware and click on the Protection tab and verify that Show tooltip balloon when malicious website is blocked. is checked. If it is, then proceed with the next step.

Step 2:

• Please copy and paste the following text exactly as written into notepad (not wordpad or any other text editor):
  

  @echo off
  reg query HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\Advanced /v EnableBalloonTips>>"%userprofile%\desktop\Check.txt"
  "%userprofile%\desktop\Check.txt"
  del /f /q "%userprofile%\desktop\Check.txt"
  del /f /q %0

  Once you've done that click on File and select Save As...
  

• In the Save dialogue box click on the drop down menu next to Save as type and select All Files
  
• Name the file Balloon.bat (the .bat extension is very important)
  
• Save the file to your desktop and double click it to run it.
  
• Once it finishes it will open the file it created in notepad, please copy and paste the file's contents into your next reply.