Windows shuts down MBAM-won't finish Full Scan

[1bjg1]

After finally getting my Desktop computer working again - Thanks Maniac!

My laptop is having the same problem.

During Full scan (quick scan is always fine) Windows shuts down the program.

This was at 1529020 objects scanned - 7+ hrs.

At C:\Program Data\Microsoft\IdentityCRL\production\temp\Wlidui_WLIDSVC\WAIT.GIF

My laptop is a Dell Inspiron 1720, with Windows Vista Home Premium, Service pack 2.

I have McAfee Virus program & just installed Uniblue Registry Booster.

I have tried uninstalling & reinstalling MBAM.

Thank you in anticipation of your help-again!

Beth

[screen317]

Hi and welcome to Malwarebytes.

Similarly to what you did in you other topic, I would like you to run a disk check.

Click Start, type in cmd.exe; when cmd.exe appears, right-click it and click Run as Admin...

Type in chkdsk /r

Press Enter.

Follow the prompts. When it completes, restart your computer and see if you can run a Full Scan now.

-screen317

[1bjg1]

Microsoft Windows [Version 6.0.6002]

Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>chkdsk /r

The type of the file system is NTFS.

Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another

process. Would you like to schedule this volume to be

checked the next time the system restarts? (Y/N)

FYI

Have checked Y.

Will report back when done.

[screen317]

Okie doke.

[1bjg1]

Hi screen 317, thanks for your Quick Reply!!

Took about seven hours & shut down again.

Seems to be on that same C:\Program Data\Microsoft\IdentityCRL\production\temp\Wlidui_WLIDSVC\ etc

for 5 or 6 hours of the scan.

Doesn't show any infected objects.

Beth

[screen317]

Hi Beth,

Please download CCleaner and save it to your desktop.

• Run the CCleaner installer.
  
• During installation process, please UNCHECK "Add CCleaner Yahoo! Toolbar".
  
• Please do NOT run a scan yet!
  

Now, open CCleaner:

• Click the "Windows" tab.
  
• Select the following:
  • Check everything under the "Internet Explorer" section.
    
  • Check everything under the "Windows Explorer" section.
    
  • Check everything under the "System" section.
    
  • Check ONLY "Old Prefetch data" under the "Advanced" section.
    

  [*]Then, click the "Applications" tab:

  • CHECK everything there.
    

  [*]Next, click the "Options" button in the left pane, then click the "Advanced" button:

  • CHECK : "Only delete files in Windows Temp folders older than 48 hours".
    

  [*]Next, click the "Cleaner" button in the left pane, then click the "Run Cleaner" button (bottom right), click "OK" at the prompt.

  [*]When done, please exit CCleaner.

CAUTION: Please do NOT use the "Issues" button in the left pane. This is a built-in registry cleaner. If you don

[1bjg1]

Hi screen 317,

No, still shut down after 7+ hrs.

cheers

[screen317]

Hi,

We appreciate your patience while we try to troubleshoot this issue.

Please reboot to Safe Mode (tap the F8 key just before Windows starts to load and select the Safe Mode option from the menu).

See if the freezing persists there.

[1bjg1]

Hi Chris,

no problems with safe mode.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4505

Windows 6.0.6002 Service Pack 2 (Safe Mode)

Internet Explorer 8.0.6001.18943

31/08/2010 1:16:37 PM

mbam-log-2010-08-31 (13-16-37).txt

Scan type: Full scan (C:\|D:\|)

Objects scanned: 296931

Time elapsed: 1 hour(s), 6 minute(s), 31 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

thanks,

Beth

[1bjg1]

Chris, I appreciate your patience!!

Went to do a MBAM scan on my desktop computer last night & windows shut down the program again.

What am I doing wrong??!!!

Beth

[screen317]

Hi,

Since it runs fine in Safe Mode, something running in Normal Mode is to blame.

Next, download DDS by sUBs and save it to your Desktop.

Double-click on the DDS icon and let the scan run. When it has run two logs will be produced, please post the one that is not minimized.

[1bjg1]

DDS (Ver_10-03-17.01) - NTFSx86

Run by Beth at 19:51:43.81 on Wed 01/09/2010

Internet Explorer: 8.0.6001.18943 BrowserJavaVersion: 1.6.0_21

Microsoft

[screen317]

Hi,

It is likely that McAfee is causing the issue here.

To troubleshoot, I would like you to uninstall it via Add or Remove Programs, then run this removal tool afterward:

Download the McAfee Removal Tool.

Double click on MCPR.exe to launch it, then Click Run. A window should appear and disappear, this is normal. A new window should popup and begin the uninstall. When prompted to reboot your computer type Y.

Restart your computer, run a Full Scan, and see if it completes.

[1bjg1]

Hi Chris,

no luck, ran for 6hrs 40mins, stopped on same files.

Should I install a different anti virus program anyway?

Beth

[screen317]

Hi Beth,

I don't really recommend McAfee all that much. Here are my recommendations for a great free antivirus program.

Be sure to only install one.

Microsoft Security Essentials

AntiVir

avast!.

Let me check with our developers about this issue.

[1bjg1]

Thanks for your advice Chris. What a waste of money, I have just renewed my McAfee for two computers!

And now they are both having the same problem.

Cheers,

Beth

[screen317]

Hi Beth,

I have a couple of things for you to try.

First, navigate to Start --> Control Panel --> Add or Remove Programs, and uninstall the following:

Windows Live Sign In Assistant

Restart your computer and see if the Full Scan still hangs.

[1bjg1]

Hi Chris,

MBAM_ERROR_FILE_SCAN(0,28)

Then a few seconds later windows shut down program again!

This is the same as what happened with the other computer...

Beth

[screen317]

Hi,

Open MBAM. Under Settings, click Scanner Settings, then uncheck "Enable advanced heuristics engine (Heuristics.Shuriken)"

Run a Full Scan and see if it still shuts down.

[1bjg1]

Hi Chris,

Still scanned for 7+ hours, then stopped.

Beth

[screen317]

Hi Beth,

Let me talk to our developers some more and we'll see what they have to say.

[1bjg1]

Ok, thanks Chris.

I am doing the same instructions on the desk top pc as well. Maniac did get it working again, but now it is doing the same thing. But at least it now shows no infections. (it scanned for two hours before shutting down)

Beth

[screen317]

Hi,

I would like you to run another disk check as outlined in Post #2.

After that, navigate to this file:

C:\Program Data\Microsoft\IdentityCRL\production\temp\Wlidui_WLIDSVC\WAIT.GIF

Right-click it and click Cut.

Go to your Desktop. Right-click anywhere and click Paste.

Try running a Full Scan again. Does it still hang? If so, where?

[1bjg1]

I don't even seem to have Program Data, let alone the rest of the file, even though in previous scans that is where it has been hanging.

In August I did install a Registry Booster & let it "repair". The scans keep saying I have hundreds of repairs or whatever needed. (Are they helpful or not?)

I have not taken any action with it since I have been talking to you though.

Any point running another MBAM Scan yet?

[screen317]

Hi,

Click Start and type in cmd.exe; click cmd.exe when it appears.

Type in the following:

dir C:\

(Press Enter)

What does it show?

Next, type in:

dir "C:\Program Data"

(Press Enter)

What does it show?