laptop virus attack

[RockDustEngr]

Hi:

I got a virus or two on my laptop. I used Anti-Malware to restore most functionality, and then used several tools to try and clean everything up. I used Ad-Aware, Spybot S&D, SpywareBlaster and several online scans.

My computer is functional, but I still get messages from Anti-Malware telling me it is blocking access to potentially destructive websites. Do I still have a problem?

Attached is the DDS Attach.zip, and I will post the other logs.

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 7:09:25 PM, on 8/28/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:

C:\WINDOWS\System32\smss.exe

C:\WINDOWS\system32\winlogon.exe

C:\WINDOWS\system32\services.exe

C:\WINDOWS\system32\lsass.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Windows Defender\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Intel\WiFi\bin\S24EvMon.exe

C:\WINDOWS\system32\ZoneLabs\vsmon.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe

C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

C:\WINDOWS\system32\spoolsv.exe

c:\program files\idt\dellxpm09b_6124v037\wdm\stacsv.exe

C:\Program Files\Dell\Dell ControlPoint\Connection Manager\SMManager.exe

C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe

C:\WINDOWS\system32\cisvc.exe

C:\Program Files\Intel\WiFi\bin\EvtEng.exe

C:\WINDOWS\system32\svchost.exe

C:\WINDOWS\system32\inetsrv\inetinfo.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe

C:\Program Files\Microsoft SQL Server\MSSQL.2\OLAP\bin\msmdsrv.exe

C:\WINDOWS\System32\svchost.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Program Files\Common Files\Intel\WirelessCommon\RegSrvc.exe

C:\Program Files\Microsoft SQL Server\MSSQL.3\Reporting Services\ReportServer\bin\ReportingServicesService.exe

C:\WINDOWS\System32\snmp.exe

C:\WINDOWS\system32\svchost.exe

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\msftesql.exe

C:\WINDOWS\system32\mqsvc.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\Canon\CAL\CALMAIN.exe

C:\WINDOWS\system32\mqtgsvc.exe

C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe

C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe

C:\Program Files\IDT\WDM\sttray.exe

C:\WINDOWS\system32\AESTFltr.exe

C:\WINDOWS\system32\hkcmd.exe

C:\WINDOWS\system32\igfxpers.exe

C:\Program Files\DellTPad\Apoint.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe

C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\WINDOWS\system32\igfxsrvc.exe

C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe

C:\Program Files\Windows Defender\MSASCui.exe

C:\Program Files\DellTPad\ApMsgFwd.exe

C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe

C:\Program Files\DellTPad\HidFind.exe

C:\WINDOWS\System32\svchost.exe

C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\Microsoft ActiveSync\wcescomm.exe

C:\Program Files\DellTPad\Apntex.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\PROGRA~1\MI3AA1~1\rapimgr.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\CheckPoint\ZAForceField\ForceField.exe

C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe

C:\WINDOWS\system32\cidaemon.exe

C:\WINDOWS\system32\cidaemon.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O2 - BHO: SmartSelect - {F4971EE7-DAA0-4053-9964-665D8EE6A077} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll

O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll

O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\TrustChecker\bin\TrustCheckerIEPlugin.dll

O4 - HKLM\..\Run: [DellControlPoint] "C:\Program Files\Dell\Dell ControlPoint\Dell.ControlPoint.exe"

O4 - HKLM\..\Run: [DellConnectionManager] "C:\Program Files\Dell\Dell ControlPoint\Connection Manager\Dell.UCM.exe"

O4 - HKLM\..\Run: [sysTrayApp] %ProgramFiles%\IDT\WDM\sttray.exe

O4 - HKLM\..\Run: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg

O4 - HKLM\..\Run: [igfxTray] C:\WINDOWS\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe

O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe

O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe"

O4 - HKLM\..\Run: [Adobe Acrobat Speed Launcher] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat_sl.exe"

O4 - HKLM\..\Run: [Acrobat Assistant 8.0] "C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exe"

O4 - HKLM\..\Run: [intuit SyncManager] C:\Program Files\Common Files\Intuit\Sync\IntuitSyncManager.exe startup

O4 - HKLM\..\Run: [Google Desktop Search] "C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe" /startup

O4 - HKLM\..\Run: [hpqSRMon] C:\Program Files\HP\Digital Imaging\bin\hpqSRMon.exe

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"

O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\Run: [Malwarebytes Anti-Malware (rootkit-scan)] "C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe" /runcleanupscript

O4 - HKLM\..\Run: [Malwarebytes' Anti-Malware] "C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe" /starttray

O4 - HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe /nogui

O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide

O4 - HKLM\..\Run: [ZoneAlarm Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"

O4 - HKLM\..\Run: [iSW] "C:\Program Files\CheckPoint\ZAForceField\ForceField.exe" /icon="hidden"

O4 - HKCU\..\Run: [iSUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"

O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')

O4 - HKUS\.DEFAULT\..\Run: [DWQueuedReporting] "C:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'Default user')

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - Global Startup: Windows Search.lnk = C:\Program Files\Windows Desktop Search\WindowsSearch.exe

O8 - Extra context menu item: Append Link Target to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Append to Existing PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert Link Target to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll

O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MI3AA1~1\INetRepl.dll

O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: HP Smart Select - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll

O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB

O16 - DPF: {5C709EEC-DDE1-4738-8E57-7564E2637891} (QBMASSyncCom1_2009.UserControl1) - https://merchantaccount.quickbooks.com/sync...ncCom1_2009.cab

O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/...can8/oscan8.cab

O16 - DPF: {E6BB2089-163F-466B-812A-748096614DFD} (CAScanner Control) - http://cainternetsecurity.net/scanner/cascanner.cab

O18 - Protocol: intu-help-qb2 - {84D77A00-41B5-4B8B-8ADF-86486D72E749} - C:\Program Files\Intuit\QuickBooks 2009\HelpAsyncPluggableProtocol.dll

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL

O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: avast! Mail Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: avast! Web Scanner - AVAST Software - C:\Program Files\Alwil Software\Avast5\AvastSvc.exe

O23 - Service: Dell ControlPoint Button Service (buttonsvc32) - Dell Inc. - C:\Program Files\Dell\Dell ControlPoint\DCPButtonSvc.exe

O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe

O23 - Service: Intel

Attach.zip

[Elise]

Hello ,

And My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

• The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  
• Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  
• The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
  

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

Please download Rootkit Unhooker and save it to your Desktop

• Double-click on RKUnhookerLE to run it
  
• Click the Report tab, then click Scan
  
• Check Drivers, Stealth and uncheck the rest
  
• Click OK
  
• Wait until it's finished and then go to File > Save Report
  
• Save the report to your Desktop
  

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

• A detailed description of your problems
  
• RKU log
  

Thanks and again sorry for the delay.

[RockDustEngr]

Elise:

Thanks so much for you help.

I am still having the same symptoms - both Ad-Aware and Anti-Malware will report blocking access to a "possible malicious website" from time to time - nothing else seems to be happening. I have scanned the system with Ad-Aware, Anti-Malware, Avast and Spybot S&D several times since my original post, both in Safe Mode and normal mode - they can't find anything. I have not added any software or made any other changes.

I ran the Unhooker - here is the log:

RkU Version: 3.8.388.590, Type LE (SR2)

==============================================

OS Name: Windows XP

Version 5.1.2600 (Service Pack 3)

Number of processors #2

==============================================

>Drivers

==============================================

0xB814A000 C:\WINDOWS\system32\DRIVERS\igxpmp32.sys 6045696 bytes (Intel Corporation, Intel Graphics Miniport Driver)

0xB7D73000 C:\WINDOWS\system32\DRIVERS\NETw5x32.sys 3633152 bytes (Intel Corporation, Intel

[Elise]

Don't worry, usually it doesn't take that long. Unfortunately at this moment there isn't much to analyze; your log shows overly clear you have a nasty rootkit infection. Before continuing the cleanup process, please read the following information.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

[RockDustEngr]

Don't worry, usually it doesn't take that long. Unfortunately at this moment there isn't much to analyze; your log shows overly clear you have a nasty rootkit infection. Before continuing the cleanup process, please read the following information.

BACKDOOR WARNING

------------------------------

One or more of the identified infections is known to use a backdoor.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would advice you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the infection has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.

COMBOFIX

---------------

Please download ComboFix from one of these locations:

Bleepingcomputer
ForoSpyware

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  
• Double click on Combofix.exe and follow the prompts.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

OK, I ran ComboFix and I will append the log. First, I will append the RKUnhoker log created after I ran tdsskiller.exe, which I downloaded from Kapersky's website while I was doing some research on the IP address Anti-Malware kept blocking - I realized, and confirmed by reading the the RKUnhooker log, that it looked like I had the TDSS Rootkit infection. Comparing the two logs, Report.txt and Report2.txt, it looks like TDSSKiller got it.

I am also attaching the ComboFix log, of course. And I'll put the TDSSKiller log in there as well.

I will paste them and attach them.

If it looks like I've gotten the main rootkit out, then I will continue to use my Avast, Anti-Malware, Ad-Aware and ZoneAlarm firewall and keep using this machine for my business. As soon as I can clear some time, I will go ahead and store everything (I'm backing up stuff now) and then format and reinstall my OS and everything.

Please let me know if my machine shows clear now, or if there is another threat showing up in these logs.

Thanks again for all your help.

This is the RKUnhooker run after I ran TDSSKiller - compare with the report above.

RkU Version: 3.8.388.590, Type LE (SR2)

==============================================

OS Name: Windows XP

Version 5.1.2600 (Service Pack 3)

Number of processors #2

==============================================

>Drivers

==============================================

0xB8BF6000 C:\WINDOWS\system32\DRIVERS\igxpmp32.sys 6045696 bytes (Intel Corporation, Intel Graphics Miniport Driver)

0xB881F000 C:\WINDOWS\system32\DRIVERS\NETw5x32.sys 3633152 bytes (Intel Corporation, Intel

Report.txt

Report2.txt

ComboFix.txt

TDSSKiller.2.4.1.4_01.09.2010_14.32.59_log.txt

[Elise]

Hi, that did indeed do the trick. I see no more active malware in your logs.

Please let me know if you still want to continue making sure everything is clean before backing up your data.

[RockDustEngr]

Yes, I do want to make sure this machine is clean.

I have a brand-new File Server machine set up just for backup - I want to make sure it is clean as well.

I also have another laptop that has never had an infection (as far as I know) but which is no longer under the former corporate virus protection.

None of these machines (including this one now) is currently showing any symptoms of infection, but after this scare, I really want to make sure none of them gets infected.

So, what's the best way to protect all three machines (including mine) in the future?

I'm currently using Ad-Aware (free), Avast (free), Anti-Malware (free), Spybot S&D (free), Spywareblaster (free) and ZoneAlarm (free).

I'm not opposed to paying for protection, but I formerly had Norton Suite on this machine and I became disillusioned when the backup feature refused to work.

I don't want to pay for something that doesn't work. I suspect that no Suite is going to be the best at everything.

What's your recommendation for a protection scheme for a computer?

Again, I really appreciate your help.

[Elise]

You are abolutely right, no program will completely protect you; your current security setup is more than okay. Personally I recommend one antivirus (you have Avast), one antispyware (you have MBAM, AdAware, Spybot and Spywareblaster) and a firewall or router (you have ZoneAlarm).

You can use this combination on other computers as well.

For now, please launch MBAM, update it and run a full scan. Post me the results, together with a description of any remaining problems.

[Maurice Naggar]

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