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Possibly infected with TWO different error codes---next steps?


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When I turned on my computer this morning, I received a notice that my MSE had been turned off, which I had only installed yesterday; my computer (HP a1000y with XP & SP3) also has SuperAantiSpyware (also installed yesterday) and the free version of MBAM on it.'

When I tried to turn MSE back on, I received the error code '0x800106ba'.

I found another thread on this board urging me to run the 'One Care Live' Safety Scan (Full Scan), and I did so, and the scan found nothing and declared my computer to be safe and clean. I received that clean bill of health when I returned to my computer five hours after launching the scan.

NOW I've received the error code '0x8050800c', and I still can't turn MSE back on.

I'm tempted to remove MSE and install another Anti-Virus product (Avira has been suggested on this board) and try my luck with that product, but thought I'd wait until these error code issues are resolved.

Now, within ten minutes since I've started this post/topic, MSE is advising me that my computer is protected, and it's also running quite a bit faster than usual; I'd reported earlier that I've been receiving 'your computer is low on virtual memory' notices recently.

What the heck should I do now; I'm really perplexed right now!

Thanks!

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When I turned on my computer this morning, I received a notice that my MSE had been turned off, which I had only installed yesterday; my computer (HP a1000y with XP & SP3) also has SuperAantiSpyware ( the free version, also installed yesterday) and the free version of MBAM on it.'

When I tried to turn MSE back on, I received the error code '0x800106ba'.

I found another thread on this board urging me to run the 'One Care Live' Safety Scan (Full Scan), and I did so, and the scan found nothing and declared my computer to be safe and clean. I received that clean bill of health when I returned to my computer five hours after launching the scan.

NOW I've received the error code '0x8050800c', and I still can't turn MSE back on.

I'm tempted to remove MSE and install another Anti-Virus product (Avira has been suggested on this board) and try my luck with that product, but thought I'd wait until these error code issues are resolved.

Now, within ten minutes since I've started this post/topic, MSE is advising me that my computer is protected, and it's also running quite a bit faster than usual; I'd reported earlier that I've been receiving 'your computer is low on virtual memory' notices recently.

What the heck should I do now; I'm really perplexed right now!

Thanks!

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Hello ,

And :P My name is Elise and I'll be glad to help you with your computer problems.

I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.

  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.

You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications.

-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.

If you have already posted a log, please do so again, as your situation may have changed.

Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

  • Please download OTL from one of the following mirrors:

    [*]Save it to your desktop.

    [*]Double click on the otlDesktopIcon.png icon on your desktop.

    [*]Click the "Scan All Users" checkbox.

    [*]Push the runscanbutton.png button.

    [*]Two reports will open, copy and paste them in a reply here:

    • OTListIt.txt <-- Will be opened
    • Extra.txt <-- Will be minimized

Please download Rootkit Unhooker and save it to your Desktop

  • Double-click on RKUnhookerLE to run it
  • Click the Report tab, then click Scan
  • Check Drivers, Stealth and uncheck the rest
  • Click OK
  • Wait until it's finished and then go to File > Save Report
  • Save the report to your Desktop

Copy the entire contents of the report and paste it in a reply here.

Note - you may get this warning it is ok, just ignore: "Rootkit Unhooker has detected a parasite inside itself!

It is recommended to remove parasite, okay?"

-------------------------------------------------------------

In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply

  • A detailed description of your problems
  • A new OTL log (don't forget extra.txt)
  • RKU log

Thanks and again sorry for the delay.

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  • 3 weeks later...

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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