I'm infected, please help

[Msmich1]

Windows Registry Editor Version 5.00

; Registry Search 2.0 by Bobbi Flekman

[screen317]

Hi,

Let me consult with my colleagues and I will be back with you as soon as possible.

[Msmich1]

ok, Thanks!

[screen317]

Hi,

Click Start --> Programs

Right-click on the Windows Update icon and click Properties. Take a screenshot of what comes up and post it here.

Next, please open Notepad. Copy and paste the following text (starting with @echo off) into the Notepad document.

Navigate to File --> Save As..., and save the file as RegExport.bat (make sure the Save As Type is set to All Files).

Save it to your Desktop.

@echo off
REGEDIT.exe /E "%userprofile%\DESKTOP\check3.reg" "HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}"
EXIT

Now navigate to your Desktop, and double click RegExport.bat

A black window will open and close quickly. This is normal.

Now, open Notepad, navigate to your Desktop, and open check3.reg; post the contents of each.

[Msmich1]

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}]

@="Internet Explorer(Ver 1.0)"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}\LocalServer32]

@="\"C:\\Program Files\\Internet Explorer\\IEXPLORE.EXE\""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}\ProgID]

@="InternetExplorer.Application.1"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}\Programmable]

@=""

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}\TypeLib]

@="{EAB22AC0-30C1-11CF-A7EB-0000C05BAE0B}"

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{0002DF01-0000-0000-C000-000000000046}\VersionIndependentProgID]

@="InternetExplorer.Application"

[screen317]

Hi,

It looks like that became corrupted when you reverted Internet Explorer 8 to 7.

Download and install Internet Explorer 8, restart your computer, and see if the issue persists.

-screen317

[Msmich1]

Hi,

I downloaded Internet Explorer 8, and everything seems to work fine, except the Windows update link still doesn't work.

[screen317]

Hi,

If you click on Start --> Programs --> Windows Update, does that launch Windows Update successfully?

Please reboot to Safe Mode With Networking (tap the F8 key just before Windows starts to load and select the Safe Mode With Networking option from the menu). Try the Windows Update link in the Control Panel and see if it loads.

-screen317

[Msmich1]

Yes, If I click on Start --> Programs --> Windows Update, that does launch Windows Update successfully.

In the safe mode, the control panel doesn't even have that link on the side.

[screen317]

Hi,

Download this file and save it to your Desktop (ensure that Norton is disabled before downloading it, especially the script blocking portion):

http://windowsupdate.microsoft.com/redirect.js

Now restart your computer (into Normal Mode) and try the Windows Update link again.

[Msmich1]

Hi,

I disabled Norton and saved it to the desktop, but when I clicked Run, or try to open it, this pops up...

[screen317]

Hi,

Try the Control Panel link again.

[Msmich1]

Still just says "connecting..."

[screen317]

Hi,

Download and install this Windows Update Agent:

http://support.microsoft.com/?scid=kb%3Ben...p;x=13&y=11

Restart your computer and try the link again.

[Msmich1]

Hi,

When I ran the Windows update agent, this came up.......

I did restart the computer and try the link, but it's still not working.

[screen317]

Hi,

Try this please:

Please download Dial-a-fix from here.

Extract it to your Desktop.

Open Dial-a-fix and click on the box next to Fix Windows Update. Ensure that any boxes next to Internet Explorer options are unchecked, and click GO. Follow any prompts. When finished, restart your computer and try the link in Control Panel.

[Msmich1]

Hi,

sorry I have been away for a few days, will get this done soon.

Thanks!

[screen317]

No problem.

[screen317]

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