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Bonjour Roger.

It would appear that the update process has dropped a connection, or rather, had a "timeout" issue.

You may wait for a bit and then retry MBAM Update later.

You may also, logoff and restart your system to insure you get a fresh start. And try one more time.

If the issue stays the same, tell us if your system has a software firewall and what Antivirus program you use.

And tell us what type of internet service connection you have.

and if this is the first time this has happened?

Edited by Maurice Naggar
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Hi roger 2, Maurice,

@ Maurice: I translate roger's posts:

Hi everyone

Here is the error message displayed when she l I want (*) to update Malwarebytes

mbam_error_updating 12002

I am under Windows XP3

Thanks for your help.

Hi Maurice Naggar

Thanks for your quick response

I already did these operations

I never had any problem with win xp2 but after a change of hard disk I am under win xp 3

and it's there that it got jammed

I've got the antivirus provided by Orange, the firewall of windows

My connection is Orange by default

(*) Sorry, I don't understand "lorsqu'elle l Je Veux mettre
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Hi Maurice, Roger,

I translate Roger's post:

Hi Ipl 001 and Maurice Naggar

Excuse me for my poor French.

When I installed my Orange Livebox (*) from the CD, everything was done automatically so, I've this default connection.

I've only this connection which is displayed

Nor being that good at computing, I didn't try other settings.

I've got an ADSL connection plugged on the phone line.

I think there's a possibility to set up an additional connection but I don't know how to do and don't want to mess things up.

Thanks for your help and for the time you take to resolve my problem.

Have a good evening.

(*) Livebox is the commercial name of the product sold by Orange.

It's a box which provides -as far as the customer subscribes to the corresponding options-: ADSL connection, multichannel TV and phone line (with low price calls to France and many foreign countries).

Orange is not my provider but as far as I know, the Orange architecture is true ADSL: I mean that the line that enters home is a traditional RTC one so that on the same line (and same plug), there's a phone line and ADSL (according to the frequency and given a filter in the plug) and Roger could also use a dial-up connection (or a fax line) whereas for other providers, the line is a numerical one. That's probably why Roger writes "il y a moyen d'installer une connexion suppl

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Hi Maurice, Roger,

@ Maurice: I translate Roger's post:

Good evening

Could you give me a link to download this program because those I use may not be adapted to my config


@ Roger : De quel programme parles-tu pour le t
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I wish to thank Gerard for the assists and transalations. <w>

Roger2, I see you have indeed posted at Zebulon.fr


Please folow this sequence for MBAM removal & re-install:

1) Go to Control Panel and Add-or-Remove programs.

uninstall Malwarebytes' Anti-Malware

Exit Control Panel

2) Logoff and restart your computer

Get, save, and then run the utility at the following link


3)Logoff and restart your computer again.

4)Now, reinstall Malwarebytes' Anti-Malware.

You may download a fresh copy for the reinstall from the following link:


If you purchased MBAM (have a license) you will need to reenter your ID and Key afterwards to get the Protection module enabled.

5) Logoff and restart Windows one more time.

6) Start your MBAM MalwareBytes' Anti-Malware.

Click the Settings Tab and then the General Settings sub-tab. Make sure all option lines have a checkmark.

Then click the Scanner sub-tab. Make sure all option lines have a checkmark.

Next, Click the Update tab. Press the "Check for Updates" button.

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