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MBAM ERROR UPDATING (12007,0, WinHttpSendRequest


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I cannot update Malwarebytes on my computer or any other computer I install the MBAM program on. I have formatted my HDD so many times I can't even count trying to get rid of whatever has dug itself in. After formatting the HDD, I run all of microsoft updates, then try to install MBAM, and still get the same error. I have formatted and then tried immediately to install MBAM (w/o MS updates installed), with the same result. I have worked on other people's computers and tried there as well with the same result. Here are all my logs, according to the directions on the "I'm infected" page:

DDS (Ver_10-03-17.01) - NTFSx86Run by Dad at 17:58:16.59 on Wed 08/25/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_21Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2014.1317 [GMT -5:00]AV: Norton Security Suite *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}FW: Norton Security Suite *enabled* {7C21A4C9-F61F-4AC4-B722-A6E19C16F220}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEsvchost.exeC:\Program Files\Java\jre6\bin\jqs.exeC:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXEC:\Program Files\Common Files\Java\Java Update\jusched.exeC:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrotray.exeC:\Program Files\Scansoft\PaperPort\pptd40nt.exeC:\Program Files\Visioneer OneTouch\OneTouchMon.exeC:\Program Files\Common Files\Real\Update_OB\realsched.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exeC:\Program Files\Windows Desktop Search\WindowsSearch.exeC:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exeC:\WINDOWS\system32\svchost.exe -k imgsvcC:\WINDOWS\system32\SearchIndexer.exeC:\Program Files\Norton Security Suite\Engine\4.2.0.12\ccSvcHst.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\SearchProtocolHost.exeC:\WINDOWS\system32\SearchProtocolHost.exeC:\Documents and Settings\Dad\Desktop\dds.scr============== Pseudo HJT Report ===============uStart Page = hxxp://my.yahoo.com/BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - c:\documents and settings\all users\application data\real\realplayer\browserre

ark.zip

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Hi,

Open notepad by going to Start > Run and type notepad.exe in the box that appears. In the window that pops up please copy and paste the following:

@echo off

>Router_Log_Gammo.txt (

ipconfig /all

nslookup data-cdn.mbamupdates.com

ping data-cdn.mbamupdates.com

tracert data-cdn.mbamupdates.com

route print

)

start Router_Log_Gammo.txt

del %0

In Notepad click on the "File" menu > Save As...

Under "File name" type Router_Gammo.bat

Change "Save as type" to All Files

Save it to your Desktop

Double click on Router_Gammo.bat. It will open a notepad windows. Please post the contents of this file in your next reply.

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Hi Gammo,

Here you go and thanks:

Windows IP Configuration

Host Name . . . . . . . . . . . . : go-99490fc299e5

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : hsd1.il.comcast.net.

Ethernet adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® PRO/Wireless 2200BG Network Connection

Physical Address. . . . . . . . . : 00-0E-35-26-A7-F1

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : hsd1.il.comcast.net.

Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC

Physical Address. . . . . . . . . : 00-03-25-18-AB-E9

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.105

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 213.109.67.169

213.109.73.170

1.1.1.1

Lease Obtained. . . . . . . . . . : Sunday, August 29, 2010 6:24:36 AM

Lease Expires . . . . . . . . . . : Monday, August 30, 2010 6:24:36 AM

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.67.169

Ping request could not find host data-cdn.mbamupdates.com. Please check the name and try again.

Unable to resolve target system name data-cdn.mbamupdates.com.

===========================================================================

Interface List

0x1 ........................... MS TCP Loopback interface

0x10003 ...00 0e 35 26 a7 f1 ...... Intel® PRO/Wireless 2200BG Network Connection - Packet Scheduler Miniport

0x10004 ...00 03 25 18 ab e9 ...... Realtek RTL8139 Family PCI Fast Ethernet NIC - Packet Scheduler Miniport

===========================================================================

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.105 20

127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

192.168.1.0 255.255.255.0 192.168.1.105 192.168.1.105 20

192.168.1.105 255.255.255.255 127.0.0.1 127.0.0.1 20

192.168.1.255 255.255.255.255 192.168.1.105 192.168.1.105 20

224.0.0.0 240.0.0.0 192.168.1.105 192.168.1.105 20

255.255.255.255 255.255.255.255 192.168.1.105 192.168.1.105 1

255.255.255.255 255.255.255.255 192.168.1.105 10003 1

Default Gateway: 192.168.1.1

===========================================================================

Persistent Routes:

None

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Hi,

Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done with your internet connection disabled, so you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.

It sounds like a case of Zlob/DNSchanger that change the router's DNS settings.

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

  • Go to Start -> Control Panel -> Double click on Network Connections.
  • Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  • Select the General tab.
  • Double click on Internet Protocol (TCP/IP).
    • Under General tab:
      • Select "Obtain an IP address automatically".
      • Select "Obtain DNS server address automatically".

    [*]Click OK twice to save the settings.

    [*]Reboot if you had to change any setting.

4. Flush the DNS cache:

  • Click the Start logo in the bottom left corner of the screen
  • Click on Run
  • In the command window copy/paste the following:
    ipconfig /flushdns


  • Then hit enter.
  • Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

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Hi,

I presume MBAM didn't detect any threads, since you had just formatted your PC. :excl:

Your logs appears to be clean now. There is only a bit of cleanup that we will deal with in this post, as well as prevention from future infections. :D

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :blush:

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Glad we could help. ;)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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