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Desktop Security 2010 - Unable to Remove


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Hello,

I'm having trouble removing desktop security 2010 from a laptop running windows XP. I have tried malwarebytes, and even after running combofix and rkill, the desktop security 2010 still opens when windows starts.

I read an earlier post and have already run some scans and diagnostics that had been requested (DDS).

Please let me know if you need anything else.

Thanks

D

DDS (Ver_10-03-17.01) - NTFSx86

Run by Rebecca Chase at 10:30:01.00 on Tue 08/24/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.5.0_14

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3046.2199 [GMT -3:00]

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

============== Running Processes ===============

C:\WINDOWS\system32\ibmpmsvc.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\Program Files\ThinkPad\Bluetooth Software\bin\btwdins.exe

C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe

svchost.exe

svchost.exe

C:\WINDOWS\system32\LEXBCES.EXE

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\LEXPPS.EXE

C:\WINDOWS\system32\rundll32.exe

C:\Program Files\Lenovo\NPDIRECT\TPFNF7SP.exe

C:\Program Files\Lenovo\HOTKEY\TPOSDSVC.exe

C:\WINDOWS\system32\TpShocks.exe

C:\Program Files\Apoint2K\Apoint.exe

C:\WINDOWS\system32\igfxtray.exe

C:\Program Files\Lenovo\HOTKEY\TPONSCR.exe

C:\Program Files\Lenovo\Zoom\TpScrex.exe

C:\Program Files\Apoint2K\ApMsgFwd.exe

C:\Program Files\Common Files\Lenovo\Scheduler\scheduler_proxy.exe

C:\PROGRA~1\THINKV~1\PrdCtr\LPMGR.exe

C:\PROGRA~1\THINKV~1\PrdCtr\LPMLCHK.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\ThinkPad\ConnectUtilities\ACTray.exe

C:\Program Files\ThinkPad\ConnectUtilities\ACWLIcon.exe

C:\Program Files\Lenovo\Client Security Solution\cssauth.exe

C:\Program Files\Apoint2K\Apntex.exe

C:\Program Files\Lexmark 4200 Series\lxbmbmgr.exe

C:\Program Files\LENOVO\Message Center Plus\MCPLaunch.exe

C:\Program Files\Lexmark 4200 Series\lxbmbmon.exe

C:\Program Files\Canon\MyPrinter\BJMyPrt.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Lenovo\Camera Center\bin\LenovoCameraCenter.exe

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\Analog Devices\Core\smax4pnp.exe

C:\Program Files\Windows Media Player\WMPNSCFG.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ThinkPad\Bluetooth Software\BTTray.exe

svchost.exe

C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe

C:\Program Files\Logitech\SetPoint\SetPoint.exe

C:\Program Files\Windows Desktop Search\WindowsSearch.exe

C:\Program Files\Common Files\Logitech\KhalShared\KHALMNPR.EXE

C:\Program Files\ThinkPad\ConnectUtilities\AcPrfMgrSvc.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe

C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

C:\Program Files\Microsoft Small Business\Business Contact Manager\BcmSqlStartupSvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe

C:\Program Files\Intel\Wireless\Bin\EvtEng.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08}\PifSvc.exe

C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe

C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe

c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\Common Files\Lenovo\tvt_reg_monitor_svc.exe

C:\WINDOWS\System32\TPHDEXLG.exe

C:\Program Files\Lenovo\Rescue and Recovery\rrpservice.exe

C:\Program Files\Lenovo\Rescue and Recovery\rrservice.exe

c:\Program Files\Common Files\Lenovo\Scheduler\tvtsched.exe

C:\WINDOWS\system32\SearchIndexer.exe

C:\Program Files\ThinkPad\ConnectUtilities\AcSvc.exe

c:\program files\lenovo\system update\suservice.exe

C:\Program Files\Diskeeper Corporation\Diskeeper\DkIcon.exe

C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\ThinkPad\ConnectUtilities\SvcGuiHlpr.exe

C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe

C:\WINDOWS\system32\dllhost.exe

C:\WINDOWS\system32\NOTEPAD.EXE

C:\WINDOWS\explorer.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Java\jre6\bin\jucheck.exe

C:\WINDOWS\system32\wuauclt.exe

C:\WINDOWS\system32\SearchProtocolHost.exe

C:\Program Files\Internet Explorer\IEXPLORE.EXE

C:\Documents and Settings\Rebecca Chase\Desktop\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://www.google.com/webhp?q&hl=en&tab=nw

uDefault_Search_URL = hxxp://www.google.com/ie

uInternet Settings,ProxyOverride = *.local

uSearchAssistant = hxxp://www.google.com/ie

uSearchURL,(Default) = hxxp://www.google.com/search?q=%s

uURLSearchHooks: H - No File

uURLSearchHooks: Radio Bar 2 Toolbar: {9bb815eb-3f9f-4e11-9150-cb70e29b40fc} - c:\program files\radio_bar_2\tbRadi.dll

uURLSearchHooks: TranslatorBar 1 Toolbar: {00bf7b9c-acd2-4080-bea8-b1c41987070f} - c:\program files\translatorbar_1\tbTran.dll

BHO: TranslatorBar 1 Toolbar: {00bf7b9c-acd2-4080-bea8-b1c41987070f} - c:\program files\translatorbar_1\tbTran.dll

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No File

BHO: Radio Bar 2 Toolbar: {9bb815eb-3f9f-4e11-9150-cb70e29b40fc} - c:\program files\radio_bar_2\tbRadi.dll

BHO: Windows Live Toolbar Helper: {bdbd1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll

BHO: 1 (0x1) - No File

BHO: IePasswordManagerHelper Class: {bf468356-bb7e-42d7-9f15-4f3b9bcfced2} - c:\program files\lenovo\client security solution\tvtpwm_ie_com.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Windows Live Toolbar: {bdad1dad-c946-4a17-adc1-64b5b4ff55d0} - c:\program files\windows live toolbar\msntb.dll

TB: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File

TB: Radio Bar 2 Toolbar: {9bb815eb-3f9f-4e11-9150-cb70e29b40fc} - c:\program files\radio_bar_2\tbRadi.dll

TB: TranslatorBar 1 Toolbar: {00bf7b9c-acd2-4080-bea8-b1c41987070f} - c:\program files\translatorbar_1\tbTran.dll

uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe

uRun: [Desktop Security] "c:\documents and settings\rebecca chase\application data\desktop security\Desktop Security 2010.exe" /STARTUP

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [PWRMGRTR] rundll32 c:\progra~1\thinkpad\utilit~1\PWRMGRTR.DLL,PwrMgrBkGndMonitor

mRun: [bLOG] rundll32 c:\progra~1\thinkpad\utilit~1\BatLogEx.DLL,StartBattLog

mRun: [TPFNF7] c:\program files\lenovo\npdirect\TPFNF7SP.exe /r

mRun: [TPHOTKEY] c:\program files\lenovo\hotkey\TPOSDSVC.exe

mRun: [TpShocks] TpShocks.exe

mRun: [Apoint] c:\program files\apoint2k\Apoint.exe

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [TVT Scheduler Proxy] c:\program files\common files\lenovo\scheduler\scheduler_proxy.exe

mRun: [LPManager] c:\progra~1\thinkv~1\prdctr\LPMGR.exe

mRun: [LPMailChecker] c:\progra~1\thinkv~1\prdctr\LPMLCHK.exe

mRun: [CameraApplicationLauncher] c:\program files\lenovo\camera center\bin\CameraApplicationLaunchpadLauncher.exe

mRun: [sunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"

mRun: [DiskeeperSystray] "c:\program files\diskeeper corporation\diskeeper\DkIcon.exe"

mRun: [ACTray] c:\program files\thinkpad\connectutilities\ACTray.exe

mRun: [ACWLIcon] c:\program files\thinkpad\connectutilities\ACWLIcon.exe

mRun: [cssauth] "c:\program files\lenovo\client security solution\cssauth.exe" silent

mRun: [Kernel and Hardware Abstraction Layer] KHALMNPR.EXE

mRun: [Lexmark 4200 Series] "c:\program files\lexmark 4200 series\lxbmbmgr.exe"

mRun: [Message Center Plus] c:\program files\lenovo\message center plus\MCPLaunch.exe /start

mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"

mRun: [symantec PIF AlertEng] "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\pifsvc.exe" /a /m "c:\program files\common files\symantec shared\pif\{b8e1dd85-8582-4c61-b58f-2f227fca9a08}\AlertEng.dll"

mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey

mRun: [soundMAXPnP] c:\program files\analog devices\core\smax4pnp.exe

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\blueto~1.lnk - c:\program files\thinkpad\bluetooth software\BTTray.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\interv~1.lnk - c:\program files\intervideo\common\bin\WinCinemaMgr.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\logite~1.lnk - c:\program files\logitech\setpoint\SetPoint.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\window~1.lnk - c:\program files\windows desktop search\WindowsSearch.exe

IE: &Windows Live Search - c:\program files\windows live toolbar\msntb.dll/search.htm

IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000

IE: Send to &Bluetooth Device... - c:\program files\thinkpad\bluetooth software\btsendto_ie_ctx.htm

IE: Send To Bluetooth - c:\program files\thinkpad\bluetooth software\btsendto_ie.htm

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1265729797843

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-0015-0000-0014-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_14-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

Notify: igfxcui - igfxdev.dll

Notify: psfus - c:\windows\system32\psqlpwd.dll

Notify: tpfnf2 - c:\program files\lenovo\hotkey\notifyf2.dll

Notify: tphotkey - c:\program files\lenovo\hotkey\tphklock.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

SEH: Windows Desktop Search Namespace Manager: {56f9679e-7826-4c84-81f3-532071a8bcc5} - c:\program files\windows desktop search\MSNLNamespaceMgr.dll

LSA: Notification Packages = scecli psqlpwd

============= SERVICES / DRIVERS ===============

R0 TPDIGIMN;TPDIGIMN;c:\windows\system32\drivers\ApsHM86.sys [2007-10-16 19504]

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-6-18 151216]

R1 tvtumon;tvtumon;c:\windows\system32\drivers\tvtumon.sys [2007-12-5 46144]

R2 smihlp;SMI Helper Driver (smihlp);c:\program files\common files\thinkvantage fingerprint software\drivers\smihlp.sys [2007-8-14 10896]

R2 TVT Backup Protection Service;TVT Backup Protection Service;c:\program files\lenovo\rescue and recovery\rrpservice.exe [2007-12-5 520192]

R3 5U875UVC;Integrated Camera;c:\windows\system32\drivers\5U875x86.sys [2008-5-17 71552]

R3 TVTI2C;Lenovo SM bus driver;c:\windows\system32\drivers\tvti2c.sys [2007-5-22 30336]

S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]

S2 PEVSystemStart;PEVSystemStart;"c:\combofix\pev.cfxxe" exec /i "c:\combofix\regt.cfxxe" /s "c:\combofix\cregb.dat" --> c:\combofix\PEV.cfxxe [?]

S2 TVT_UpdateMonitor;TVT Windows Update Monitor;c:\program files\lenovo\rescue and recovery\UpdateMonitor.exe [2007-12-5 360448]

S3 WinRM;Windows Remote Management (WS-Management);c:\windows\system32\svchost.exe -k WINRM [2006-4-30 14336]

S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]

=============== Created Last 30 ================

2010-08-24 13:16:37 0 d-----w- C:\8c7f5a11d33f8804f738cd1c5d

2010-08-24 13:06:19 0 d-----w- c:\windows\pss

2010-08-23 14:01:24 0 d-sha-r- C:\cmdcons

2010-08-23 14:00:49 98816 ----a-w- c:\windows\sed.exe

2010-08-23 14:00:49 77312 ----a-w- c:\windows\MBR.exe

2010-08-23 14:00:49 256512 ----a-w- c:\windows\PEV.exe

2010-08-23 14:00:49 161792 ----a-w- c:\windows\SWREG.exe

2010-08-23 13:50:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-08-23 13:50:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-08-23 13:50:08 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-08-22 21:31:51 0 d-----w- c:\docume~1\rebecc~1\applic~1\Desktop Security

2010-07-31 11:56:55 0 d-----w- c:\program files\TranslatorBar_1

2010-07-31 00:05:09 0 d-----w- c:\program files\Conduit

2010-07-31 00:05:06 0 d-----w- c:\program files\Radio_Bar_2

==================== Find3M ====================

2010-07-27 06:30:35 8462336 ----a-w- c:\windows\system32\dllcache\shell32.dll

2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll

2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\dllcache\schannel.dll

2010-06-24 20:51:58 11077120 ----a-w- c:\windows\system32\dllcache\ieframe.dll

2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll

2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\dllcache\wininet.dll

2010-06-24 12:22:03 12800 ----a-w- c:\windows\system32\dllcache\xpshims.dll

2010-06-24 12:22:02 1210368 ----a-w- c:\windows\system32\dllcache\urlmon.dll

2010-06-24 12:22:01 611840 ----a-w- c:\windows\system32\dllcache\mstime.dll

2010-06-24 12:22:01 5951488 ----a-w- c:\windows\system32\dllcache\mshtml.dll

2010-06-24 12:22:01 206848 ----a-w- c:\windows\system32\dllcache\occache.dll

2010-06-24 12:21:59 599040 ----a-w- c:\windows\system32\dllcache\msfeeds.dll

2010-06-24 12:21:59 55296 ----a-w- c:\windows\system32\dllcache\msfeedsbs.dll

2010-06-24 12:21:59 25600 ----a-w- c:\windows\system32\dllcache\jsproxy.dll

2010-06-24 12:21:58 247808 ----a-w- c:\windows\system32\dllcache\ieproxy.dll

2010-06-24 12:21:58 1986560 ----a-w- c:\windows\system32\dllcache\iertutil.dll

2010-06-24 12:21:58 184320 ----a-w- c:\windows\system32\dllcache\iepeers.dll

2010-06-24 12:21:56 743424 ------w- c:\windows\system32\dllcache\iedvtool.dll

2010-06-24 12:21:55 387584 ----a-w- c:\windows\system32\dllcache\iedkcs32.dll

2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys

2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\dllcache\win32k.sys

2010-06-23 12:08:09 173056 ----a-w- c:\windows\system32\dllcache\ie4uinit.exe

2010-06-21 15:27:11 354304 ----a-w- c:\windows\system32\dllcache\srv.sys

2010-06-18 13:36:12 3558912 ----a-w- c:\windows\system32\dllcache\moviemk.exe

2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll

2010-06-14 14:31:20 744448 ------w- c:\windows\system32\dllcache\helpsvc.exe

2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll

2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\dllcache\msxml3.dll

2010-06-03 02:41:44 3600384 ----a-w- c:\windows\system32\GPhotos.scr

2010-06-01 17:37:48 221568 ------w- c:\windows\system32\MpSigStub.exe

2008-05-18 01:08:33 32768 --sh--w- c:\windows\system32\config\systemprofile\local settings\application data\microsoft\feeds cache\index.dat

2010-02-09 15:34:12 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012010020920100210\index.dat

============= FINISH: 10:30:18.43 ===============

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Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. ;)

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