Explorer.exe cannot run

[ExplorerBroke]

So I just ran a Malwarebyte's scan and the program asked me to reboot to finish removal. I did this and when I rebooted explorer.exe did not start. I tried running it from task manager but I get "Explorer has stopped working" Immediately.. additional info says

Problem Event Name: BEX64

Application Name: explorer.exe

Application Version: 6.0.6001.18164

Application Timestamp: 4907e791

Fault Module Name: StackHash_d147

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Offset: 00000000000b01ba

Exception Code: c0000005

Exception Data: 0000000000000008

OS Version: 6.0.6001.2.1.0.768.3

Locale ID: 1033

Additional Information 1: d147

Additional Information 2: 50eec017d74ad00e1ac65d0d466b475a

Additional Information 3: 46e1

Additional Information 4: 7e16a4f05dec25ed7e4340460d47d744

-----------------------------------

Attached the log from the scan.

mbam_log_2010_08_21__21_11_21_.txt

[GT500]

This is usually caused when an infection has not been completely removed. You may need to use bootable anti-virus CD's to check and see if there are any leftovers. Here are links to a couple of good ones:

Dr.Web LiveCD:

http://www.freedrweb.com/livecd/

Avira AntiVir Rescue System:

http://www.free-av.com/en/tools/12/avira_a...cue_system.html

If you need assistance starting your computer up off of those CD's, then please let me know.

[ExplorerBroke]

This is usually caused when an infection has not been completely removed. You may need to use bootable anti-virus CD's to check and see if there are any leftovers. Here are links to a couple of good ones:

Dr.Web LiveCD:

http://www.freedrweb.com/livecd/

Avira AntiVir Rescue System:

http://www.free-av.com/en/tools/12/avira_a...cue_system.html

If you need assistance starting your computer up off of those CD's, then please let me know.

Thanks for the quick response. The computer itself is working fine, I'm actually posting this from it so I think I should be able to run those from here. Will check back soon.

[GT500]

Thanks for the quick response. The computer itself is working fine, I'm actually posting this from it so I think I should be able to run those from here. Will check back soon.

Is it displaying the desktop like normal? Even with explorer.exe erroring out? Does it give a full path to the explorer.exe that is erroring out?

[ExplorerBroke]

No I'm not seeing the desktop at all. I'm just maneuvering around with with the task manager.

[GT500]

No I'm not seeing the desktop at all. I'm just maneuvering around with with the task manager.

Ah, OK. That explains it.

Do you have your Windows disk? If so, you may want to pop it into the CD drive and run sfc.exe /scannow to have it check and replace all Windows System Files. If your disk is not the same Service Pack that you have installed, then you may need to reinstall Service Packs when done, but it may help resolve the issue as well (especially if explorer.exe had been replaced by malware).

[ExplorerBroke]

Unfortunately I do not have the disk. My laptop is a sager and when I ordered it it did not come with the disk, which sucks. Is the disk absolutely necessary? I could look for torrent maybe.

[ExplorerBroke]

Will this do?

<link removed>

[GT500]

I removed the link from your post, as the download at that link is considered illegal.

Please note that BitTorrenting an ISO image of a Windows disk is also considered illegal (it is a violation of Microsoft's license agreement, which is a violation of laws in various countries, especially in the USA and Europe). I obviously cannot recommend taking such a step.

Most computer manufacturers that do not distribute the disks put a "Recovery Partition" on their computers that can be easily run to restore the computer, but many of them set them up to completely wipe out the contents of the hard drive and replace it with the factory default setup. HP's and Compaq's include a recovery mode that does not wipe out your data, but such a recovery mode is rare. Either way, these usually cannot be used to recover a single file.

Are you able to launch Malwarebytes' Anti-Malware and take a look at the log of what was removed? If so, then please copy and paste the contents of the log into a reply.