Can't Download Malewarebytes

[stick2013]

I had Malewarebytes, and then had an issue with my anti virus program, and I could not run Malewarebytes. I fixed issue with anti virus, and had to delete Malewarebytes as it still would not run. Tried to reinstall Malewarebytes several times, have run registry cleaners, and still can not install.

Keep getting ERROR.... MBAM_ERROR_LOAD_DATABASE (0.5)

Any thoughts or help would be appreciated....

Thanks,

Stick

[gtyhfy]

Hello Stick,

Please perform the following and see if it solves the problem:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Delete Definition Database:

Go to:

Windows XP and 2000:

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

Windows Vista and Windows 7:

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

and delete the "rules.ref" file. Once you've done that, start MBAM and when it shows the error and asks to update.

After performing the steps above, do the following to hide the hidden and system folders again:

Reset Hidden Files and Folders in Windows XP:

• Click on Start
  
• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

In addition, you may setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.

Moreover, it is not recommend to use registry cleaners unless you know really what you are going to perform. The quote below comes from elise025, one of the malware removal experts -

I don't personally recommend the use of ANY registry cleaners for several reasons.