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Windows Defense not removed


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I was able to use iExplore to stop the Windows Denfense virus, loaded and ran Anti Malware. It did find some file to Quarantine , however the virus is still popping warnings. Running both Anit Malaware again ( and Norton) did not find any additional files. Any suggestions for next steps?????

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Hello rangerame and Welcome to Malwarebytes

We don't work on Malware removal in the general forums

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW Topic Here.

One of the Expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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when replying, use thepost-31116-1278358032.jpg button located at the bottom of the page, as this makes the request easier to read.

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  • 2 weeks later...
I was able to use iExplore to stop the Windows Denfense virus, loaded and ran Anti Malware. It did find some file to Quarantine , however the virus is still popping warnings. Running both Anit Malaware again ( and Norton) did not find any additional files. Any suggestions for next steps?????

Had same problem. Just click to help and support button at the left bottom side. Tell them all your troubles and you

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rangerame, please follow the instructions provided by sho-dan to get your computer looked by the experts and they will help you get your computer back in order.....

Jh0nD is not an expert and we have no idea what his expertise may be in the removal of malware, so it is best to follow the advice from sho-dan so you can get the BEST advice on how to clean your computer.....

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