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I have been infected with Win32/Patched.FM and Win32/Patched.FL


ewa

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When I turned on my PC this morning, my AVG notified me that my PC have multiple threats. It says that I have been infected with virus/malware identified as Win32/Patched.FM and Win32/Patched.FL. Unfortunately, my AVG can't remove both virus because it says that the objects infected are "critical system file that should not be removed".

The Win32/Patched.FM affected my c:\\WINDOWS\system32\winlogon.exe whereas the Win32/Patched.FL affected my c:\\WINDOWS\explorer.exe

Here is a result of my DDS:

DDS (Ver_10-03-17.01) - NTFSx86

Run by Owner at 12:04:27.17 on Thu 08/19/2010

Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_20

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.3071.2371 [GMT 10:00]

AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

C:\WINDOWS\system32\spoolsv.exe

C:\WINDOWS\system32\Ati2evxx.exe

C:\Program Files\AVG\AVG9\avgchsvx.exe

C:\Program Files\AVG\AVG9\avgrsx.exe

C:\Program Files\AVG\AVG9\avgcsrvx.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\VIA\VIAudioi\HDADeck\HDeck.exe

C:\WINDOWS\VM_STI.EXE

C:\PROGRA~1\AVG\AVG9\avgtray.exe

C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe

C:\Program Files\Common Files\Java\Java Update\jusched.exe

C:\Program Files\ASUS\GamerOSD\GamerOSD.exe

C:\Program Files\iTunes\iTunesHelper.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ASUS\SmartDoctor\SmartDoctor.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe

svchost.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\WINDOWS\ATKKBService.exe

C:\Program Files\AVG\AVG9\avgwdsvc.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\WINDOWS\system32\PnkBstrA.exe

C:\WINDOWS\system32\PnkBstrB.exe

C:\WINDOWS\system32\svchost.exe -k imgsvc

C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe

C:\Program Files\AVG\AVG9\avgemc.exe

C:\Program Files\AVG\AVG9\avgnsx.exe

C:\Program Files\AVG\AVG9\avgcsrvx.exe

C:\Program Files\iPod\bin\iPodService.exe

svchost.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

C:\Documents and Settings\Owner\Desktop\dds.scr

============== Pseudo HJT Report ===============

uInternet Settings,ProxyOverride = *.local

uURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll

BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll

BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll

BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File

BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll

BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg9\toolbar\IEToolbar.dll

BHO: Java Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg9\toolbar\IEToolbar.dll

TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File

uRun: [msnmsgr] "c:\program files\windows live\messenger\msnmsgr.exe" /background

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [Google Update] "c:\documents and settings\owner\local settings\application data\google\update\GoogleUpdate.exe" /c

uRun: [ASUS SmartDoctor] c:\program files\asus\smartdoctor\SmartDoctor.exe /start

mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup

mRun: [HDAudDeck] c:\program files\via\viaudioi\hdadeck\HDeck.exe 1

mRun: [CanonSolutionMenu] c:\program files\canon\solutionmenu\CNSLMAIN.exe /logon

mRun: [CanonMyPrinter] c:\program files\canon\myprinter\BJMyPrt.exe /logon

mRun: [bigDogPath] c:\windows\VM_STI.EXE A4 Tech USB PC Camera

mRun: [AVG9_TRAY] c:\progra~1\avg\avg9\avgtray.exe

mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"

mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [sunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"

mRun: [ASUSGamerOSD] c:\program files\asus\gamerosd\GamerOSD.exe

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL

LSP: %SYSTEMROOT%\system32\nvLsp.dll

DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1257411697015

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab

Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg9\toolbar\IEToolbar.dll

Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg9\avgpp.dll

Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL

Notify: AtiExtEvent - Ati2evxx.dll

Notify: avgrsstarter - avgrsstx.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\8p800cl9.default\

FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\8p800cl9.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\FFExternalAlert.dll

FF - component: c:\documents and settings\owner\application data\mozilla\firefox\profiles\8p800cl9.default\extensions\{7b13ec3e-999a-4b70-b9cb-2617b8323822}\components\RadioWMPCore.dll

FF - component: c:\program files\avg\avg9\firefox\components\avgssff.dll

FF - plugin: c:\documents and settings\owner\local settings\application data\google\update\1.2.183.29\npGoogleOneClick8.dll

FF - plugin: c:\program files\canon\easy-photoprint ex\NPEZFFPI.DLL

FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll

FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll

FF - plugin: c:\program files\pando networks\media booster\npPandoWebPlugin.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}

FF - HiddenExtension: Java Console: No Registry Reference - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R1 AvgLdx86;AVG Free AVI Loader Driver x86;c:\windows\system32\drivers\avgldx86.sys [2009-11-5 216400]

R1 AvgMfx86;AVG Free On-access Scanner Minifilter Driver x86;c:\windows\system32\drivers\avgmfx86.sys [2009-11-5 29584]

R1 AvgTdiX;AVG Free Network Redirector;c:\windows\system32\drivers\avgtdix.sys [2009-11-5 243024]

R2 avg9emc;AVG Free E-mail Scanner;c:\program files\avg\avg9\avgemc.exe [2010-7-17 921952]

R2 avg9wd;AVG Free WatchDog;c:\program files\avg\avg9\avgwdsvc.exe [2010-7-17 308136]

R3 VIAHdAudAddService;VIA High Definition Audio Driver Service;c:\windows\system32\drivers\viahduaa.sys [2009-11-4 1374464]

S3 autorun;autorun;C:\huadio.tmp [2005-3-15 5311]

S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg9\toolbar\ToolbarBroker.exe [2010-8-17 430152]

S3 LachesisFltr;Lachesis Mouse Driver;c:\windows\system32\drivers\Lachesis.sys [2007-8-8 12032]

=============== Created Last 30 ================

2010-08-19 01:46:46 0 ----a-w- c:\documents and settings\owner\defogger_reenable

2010-08-19 00:33:33 0 d-----w- c:\docume~1\owner\applic~1\Malwarebytes

2010-08-19 00:33:28 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-08-19 00:33:28 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-08-19 00:33:28 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-08-19 00:33:28 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-08-17 07:35:50 0 d-----w- c:\docume~1\alluse~1\applic~1\AVG Security Toolbar

2010-08-06 04:42:04 0 d-----w- c:\program files\Guild Wars

2010-08-05 05:17:33 0 d-----w- c:\program files\StarCraft II

2010-08-05 05:17:33 0 d-----w- c:\program files\common files\Blizzard Entertainment

2010-08-05 05:17:33 0 d-----w- c:\docume~1\alluse~1\applic~1\Blizzard Entertainment

2010-07-27 15:06:53 0 d-----w- c:\program files\iPod

2010-07-27 15:06:49 0 d-----w- c:\program files\iTunes

2010-07-27 15:04:56 0 d-----w- c:\program files\Bonjour

==================== Find3M ====================

2010-07-17 06:33:15 243024 ----a-w- c:\windows\system32\drivers\avgtdix.sys

2010-07-17 06:33:14 12536 ----a-w- c:\windows\system32\avgrsstx.dll

2010-07-17 06:32:53 216400 ----a-w- c:\windows\system32\drivers\avgldx86.sys

2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll

2010-06-24 12:22:03 916480 ----a-w- c:\windows\system32\wininet.dll

2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys

2010-06-21 15:27:11 354304 ----a-w- c:\windows\system32\drivers\srv.sys

2010-06-17 15:11:56 286720 ------w- c:\windows\Setup1.exe

2010-06-17 15:11:55 73216 ----a-w- c:\windows\ST6UNST.EXE

2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll

2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll

============= FINISH: 12:04:48.37 ===============

Here is the log for Malwarenbyte's Anti-Malware:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4447

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/19/2010 10:02:27 PM

mbam-log-2010-08-19 (22-02-27).txt

Scan type: Quick scan

Objects scanned: 126786

Time elapsed: 4 minute(s), 38 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Attach.zip

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Hi,

Please download SystemLook from one of the links below and save it to your Desktop.

Download Mirror #1

Download Mirror #2

  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    :file
    c:\WINDOWS\system32\winlogon.exe
    c:\WINDOWS\explorer.exe

    :filefind
    *winlogon*
    *explorer*


  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.

Note: The log can also be found on your Desktop entitled SystemLook.txt

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Download ComboFix from one of these locations:

Link 1

Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Here is a guide on how to disable them:
    Click me
    If you can't disable them then just continue on.
  • Double click on ComboFix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

RcAuto1.gif

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

whatnext.png

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt log in your next reply.

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Hi Gammo,

Thank you for the reply! Unfortunately over the weekend I was so frustrated that I followed some forum's solution which is to download and scan my PC with 3 different anti-malwares which are the MBAM, SuperAntispyware, and Ad-Aware. One of them was able to quarantine the infected file (I thought that this was only the virus and not the whole file), so when it prompted me to restart my PC, I can't login to the windows (after the big windows logo and the loading bar). Instead it just restarted itself from the beginning.

So yesterday, I sadly formatted my PC since I thought it can't be saved anymore

Thanks anyway for your effort Gammo!

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Hi,

We could have solved the booting problem by working outside Windows, so formatting the hard drive wasn't really necessary. :)

Anyway, I'm glad you resolved the issue.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

In this post we will deal with some prevention from future infections. ;)

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

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Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

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Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

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Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

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Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

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I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo ;)

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