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Google Redirect Virus Appeared after complete hard drive wipe


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I'm running Windows XP on a Dell Inspiron desktop tank. Don't remember exact numbers, but it's new, and there's plenty of memory and processor speed.

I got a nasty and ultimately completely destructive virus (I started the topic with early logs here). Since the time it was going to take to find other computers to burn CDs, post stuff, etc., was going to take days longer than one 4 hour wipe-and-reinstall Windows session, I opted for the latter with the help of a computer-genius friend.

Before reinstalling all my software I wanted to put it through its paces, so really the only software installed was Chrome, but the Google searches are all getting hijacked. I uninstalled Chrome and installed Firefox, which is doing the same thing, as with IE. From what I've read, it's a standard Google Redirect Virus, sending searches to results5.google.com (or something similar), with even legit-looking ads (Bravo TV) popping up as a result. Yahoo and Bing searches are fine, and any directly-entered URL is fine.

The problem is that neither Malwarebytes, Spybot, Windows Defender, nor McAfee have found anything! I've scanned repeatedly, full and quick, in safe mode and out, and they're not seeing anything.

I was able to run all the recommended reports/logs except for the GMER--it blue-screens every time I try to run that. So here are the other logs:

MBAM

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4430

Windows 5.1.2600 Service Pack 3

Internet Explorer 6.0.2900.5512

8/14/2010 5:37:41 PM

mbam-log-2010-08-14 (17-37-41).txt

Scan type: Full scan (C:\|)

Objects scanned: 158302

Time elapsed: 18 minute(s), 21 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS

DDS (Ver_10-03-17.01) - NTFSx86

Run by Mark Reynolds at 17:48:02.64 on Sat 08/14/2010

Internet Explorer: 6.0.2900.5512

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3327.2625 [GMT -4:00]

AV: McAfee Anti-Virus and Anti-Spyware *On-access scanning enabled* (Updated) {84B5EE75-6421-4CDE-A33A-DD43BA9FAD83}

AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}

FW: McAfee Firewall *enabled* {94894B63-8C7F-4050-BDA4-813CA00DA3E8}

============== Running Processes ===============

C:\WINDOWS\system32\Ati2evxx.exe

C:\WINDOWS\system32\svchost -k DcomLaunch

svchost.exe

c:\Program Files\Microsoft Security Essentials\MsMpEng.exe

C:\WINDOWS\System32\svchost.exe -k netsvcs

svchost.exe

svchost.exe

C:\WINDOWS\system32\spoolsv.exe

svchost.exe

C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe

C:\Program Files\McAfee Online Backup\MOBKbackup.exe

C:\WINDOWS\Explorer.EXE

C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe

C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe

C:\WINDOWS\system32\wuauclt.exe

C:\Program Files\Microsoft Security Essentials\msseces.exe

C:\Program Files\McAfee.com\Agent\mcagent.exe

C:\Program Files\CyberLink\PowerDVD DX\PDVDDXSrv.exe

C:\WINDOWS\system32\ctfmon.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe

C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe

C:\WINDOWS\System32\vssvc.exe

C:\WINDOWS\system32\devldr32.exe

C:\Documents and Settings\Mark Reynolds\Desktop\dds.scr

============== Pseudo HJT Report ===============

uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20100812013625.dll

BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

mRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkey

mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey

mRun: [PDVDDXSrv] "c:\program files\cyberlink\powerdvd dx\PDVDDXSrv.exe"

mRun: [startCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun

dRun: [DWQueuedReporting] "c:\progra~1\common~1\micros~1\dw\dwtrig20.exe" -t

IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll

Hosts: 127.0.0.1 www.spywareinfo.com

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\markre~1\applic~1\mozilla\firefox\profiles\k9dn33fu.default\

FF - prefs.js: browser.search.selectedEngine - Secure Search

FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?fr=mcafee&p=

FF - component: c:\program files\mcafee\siteadvisor\components\McFFPlg.dll

---- FIREFOX POLICIES ----

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);

c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.proxy.type", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.count", 24);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.buffer.cache.size", 4096);

c:\program files\mozilla firefox\greprefs\all.js - pref("dom.ipc.plugins.timeoutSecs", 45);

c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);

c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);

c:\program files\mozilla firefox\greprefs\all.js - pref("accelerometer.enabled", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.nptest.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npswf32.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npctrl.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled.npqtplugin.dll", true);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("dom.ipc.plugins.enabled", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);

c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);

============= SERVICES / DRIVERS ===============

R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-5-31 385880]

R1 mfetdi2k;McAfee Inc. mfetdi2k;c:\windows\system32\drivers\mfetdi2k.sys [2010-8-12 82952]

R1 MOBKFilter;MOBKFilter;c:\windows\system32\drivers\MOBK.sys [2010-8-12 54776]

R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-3-25 151216]

R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-12 271480]

R2 McMPFSvc;McAfee Personal Firewall Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-12 271480]

R2 McNaiAnn;McAfee VirusScan Announcer;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-12 271480]

R2 McProxy;McAfee Proxy Service;"c:\program files\common files\mcafee\mcsvchost\McSvHost.exe" /McCoreSvc [2010-8-12 271480]

R2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2010-8-12 170144]

R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2010-8-12 188136]

R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2010-8-12 141792]

R2 MOBKbackup;McAfee Online Backup;c:\program files\mcafee online backup\MOBKbackup.exe [2010-4-13 229688]

R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2010-8-12 55456]

R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-8-12 152320]

R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-8-12 51688]

R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2010-8-12 312616]

R3 mfendiskmp;mfendiskmp;c:\windows\system32\drivers\mfendisk.sys [2010-8-12 88480]

S0 cerc6;cerc6; [x]

S3 mfendisk;McAfee Core NDIS Intermediate Filter;c:\windows\system32\drivers\mfendisk.sys [2010-8-12 88480]

S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-8-12 83496]

=============== Created Last 30 ================

2010-08-14 21:44:12 0 ----a-w- c:\documents and settings\mark reynolds\defogger_reenable

2010-08-12 06:31:34 0 ----a-w- c:\windows\ativpsrm.bin

2010-08-12 06:25:48 593920 ------w- c:\windows\system32\ati2sgag.exe

2010-08-12 06:22:24 0 d-----w- c:\windows\system32\vmm32

2010-08-12 06:22:24 0 d-----w- c:\program files\Dell

2010-08-12 06:13:08 0 d-----w- C:\Swsetup

2010-08-12 06:08:21 0 d-----w- c:\program files\ATI Technologies

2010-08-12 06:08:18 0 d-----w- c:\program files\ATI

2010-08-12 05:55:45 664 ----a-w- c:\windows\system32\d3d9caps.dat

2010-08-12 05:54:52 499712 ----a-w- c:\windows\system32\msvcp71.dll

2010-08-12 05:54:52 348160 ----a-w- c:\windows\system32\msvcr71.dll

2010-08-12 05:54:52 1060864 ----a-w- c:\windows\system32\MFC71.dll

2010-08-12 05:54:52 1047552 ----a-w- c:\windows\system32\MFC71u.dll

2010-08-12 05:54:51 89088 ----a-w- c:\windows\system32\atl71.dll

2010-08-12 05:37:24 0 d-----w- c:\program files\McAfeeMOBK

2010-08-12 05:37:18 54776 ----a-w- c:\windows\system32\drivers\MOBK.sys

2010-08-12 05:37:14 0 d-----w- c:\program files\McAfee Online Backup

2010-08-12 05:36:24 9344 ----a-w- c:\windows\system32\drivers\mfeclnk.sys

2010-08-12 05:36:18 88480 ----a-w- c:\windows\system32\drivers\mfendisk.sys

2010-08-12 05:36:18 82952 ----a-w- c:\windows\system32\drivers\mfetdi2k.sys

2010-08-12 05:36:17 83496 ----a-w- c:\windows\system32\drivers\mferkdet.sys

2010-08-12 05:36:17 55456 ----a-w- c:\windows\system32\drivers\cfwids.sys

2010-08-12 05:36:17 51688 ----a-w- c:\windows\system32\drivers\mfebopk.sys

2010-08-12 05:36:17 312616 ----a-w- c:\windows\system32\drivers\mfefirek.sys

2010-08-12 05:36:17 152320 ----a-w- c:\windows\system32\drivers\mfeavfk.sys

2010-08-12 05:36:11 0 d-----w- c:\program files\common files\Mcafee

2010-08-12 05:36:10 0 d-----w- c:\program files\McAfee.com

2010-08-12 05:36:00 0 d-----w- c:\program files\McAfee

2010-08-12 03:55:16 0 d-----w- c:\windows\system32\ReinstallBackups

2010-08-12 03:46:14 0 d-s---w- c:\documents and settings\mark reynolds\UserData

2010-08-12 03:23:42 274288 ----a-w- c:\windows\system32\mucltui.dll

2010-08-12 03:23:42 215920 ----a-w- c:\windows\system32\muweb.dll

2010-08-12 03:23:42 16736 ----a-w- c:\windows\system32\mucltui.dll.mui

2010-08-12 03:22:34 3255 ----a-w- c:\windows\system32\wbem\Outlook_01cb39cd9b021538.mof

2010-08-12 03:15:13 272128 -c----w- c:\windows\system32\dllcache\bthport.sys

2010-08-12 03:15:13 272128 ------w- c:\windows\system32\drivers\bthport.sys

2010-08-12 03:14:22 455680 -c----w- c:\windows\system32\dllcache\mrxsmb.sys

2010-08-12 03:08:26 2189952 -c----w- c:\windows\system32\dllcache\ntoskrnl.exe

2010-08-12 03:08:26 2146304 -c----w- c:\windows\system32\dllcache\ntkrnlmp.exe

2010-08-12 03:08:25 2066816 -c----w- c:\windows\system32\dllcache\ntkrnlpa.exe

2010-08-12 03:08:25 2024448 -c----w- c:\windows\system32\dllcache\ntkrpamp.exe

2010-08-12 03:04:16 2560 ------w- c:\windows\system32\xpsp4res.dll

2010-08-12 03:02:19 26488 ----a-w- c:\windows\system32\spupdsvc.exe

2010-08-12 03:02:19 0 d-----w- c:\windows\system32\PreInstall

2010-08-12 03:02:18 0 d--h--w- c:\windows\$hf_mig$

2010-08-12 02:47:18 0 d-----w- c:\docume~1\markre~1\applic~1\Malwarebytes

2010-08-12 02:46:48 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-08-12 02:46:47 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-08-12 02:46:47 0 d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes

2010-08-12 02:46:46 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-08-12 02:28:11 221568 ------w- c:\windows\system32\MpSigStub.exe

2010-08-12 02:23:57 0 d-----w- c:\program files\Spybot - Search & Destroy

2010-08-12 02:23:57 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy

2010-08-12 02:23:51 0 d-----w- c:\windows\system32\SoftwareDistribution

2010-08-12 02:23:23 80416 ----a-w- c:\windows\system32\RtNicProp32.dll

2010-08-12 02:23:23 220112 ----a-w- c:\windows\system32\drivers\Rtenicxp.sys

2010-08-12 02:23:22 0 d-----w- c:\program files\Realtek

2010-08-12 02:13:35 32592 ----a-w- c:\windows\system32\msonpmon.dll

2010-08-12 02:06:26 0 d-----w- c:\program files\Microsoft Security Essentials

2010-08-12 02:00:16 26368 -c--a-w- c:\windows\system32\dllcache\usbstor.sys

2010-08-12 01:55:13 0 d-sh--w- c:\documents and settings\all users\DRM

2010-08-12 01:54:58 0 d--h--w- c:\program files\WindowsUpdate

2010-08-12 01:54:25 0 d-----w- c:\program files\common files\MSSoap

2010-08-12 01:52:55 0 d-----w- c:\program files\Online Services

2010-08-12 01:52:50 0 d-----w- c:\program files\Messenger

2010-08-12 01:52:47 0 d-----w- c:\program files\MSN Gaming Zone

2010-08-12 01:52:09 0 d-----w- c:\program files\Windows NT

2010-08-11 21:46:20 0 d-----w- c:\program files\common files\ODBC

2010-08-11 21:46:17 0 d-----w- c:\program files\common files\SpeechEngines

2010-08-11 21:45:58 0 d-----r- c:\documents and settings\all users\Documents

==================== Find3M ====================

2010-08-12 01:53:13 21640 ----a-w- c:\windows\system32\emptyregdb.dat

2010-06-30 12:31:35 149504 ----a-w- c:\windows\system32\schannel.dll

2010-06-24 12:10:44 81920 ----a-w- c:\windows\system32\ieencode.dll

2010-06-24 12:10:44 667136 ----a-w- c:\windows\system32\wininet.dll

2010-06-23 13:44:04 1851904 ----a-w- c:\windows\system32\win32k.sys

2010-06-21 15:27:11 354304 ----a-w- c:\windows\system32\drivers\srv.sys

2010-06-17 14:03:00 80384 ----a-w- c:\windows\system32\iccvid.dll

2010-06-14 07:41:45 1172480 ----a-w- c:\windows\system32\msxml3.dll

============= FINISH: 17:48:51.65 ===============

Attach

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.

IF REQUESTED, ZIP IT UP & ATTACH IT

DDS (Ver_10-03-17.01)

Microsoft Windows XP Professional

Boot Device: \Device\HarddiskVolume1

Install Date: 8/11/2010 9:57:47 PM

System Uptime: 8/14/2010 5:47:08 PM (0 hours ago)

Motherboard: Dell Inc. | | 0F896N

Processor: AMD Phenom 9750 Quad-Core Processor | AM2 | 2406/200mhz

==== Disk Partitions =========================

C: is FIXED (NTFS) - 596 GiB total, 577.141 GiB free.

D: is CDROM ()

E: is CDROM ()

==== Disabled Device Manager Items =============

==== System Restore Points ===================

RP1: 8/11/2010 10:00:00 PM - System Checkpoint

RP2: 8/11/2010 10:11:24 PM - Installed Microsoft Office Home and Student 2007

RP3: 8/11/2010 10:13:34 PM - Printer Driver Send To Microsoft OneNote Driver Installed

RP4: 8/11/2010 10:23:22 PM - Installed REALTEK GbE & FE Ethernet PCI-E NIC Driver

RP5: 8/11/2010 10:28:11 PM - Software Distribution Service 3.0

RP6: 8/11/2010 11:02:16 PM - Software Distribution Service 3.0

RP7: 8/11/2010 11:08:18 PM - Removed Microsoft Office Home and Student 2007

RP8: 8/11/2010 11:17:50 PM - Installed Microsoft Office Enterprise 2007

RP9: 8/11/2010 11:21:56 PM - Printer Driver Send To Microsoft OneNote Driver Installed

RP10: 8/11/2010 11:46:44 PM - Removed Microsoft Office Enterprise 2007

RP11: 8/11/2010 11:50:15 PM - Software Distribution Service 3.0

RP12: 8/11/2010 11:55:02 PM - Software Distribution Service 3.0

RP13: 8/12/2010 12:01:58 AM - Software Distribution Service 3.0

RP14: 8/12/2010 1:24:11 AM - Software Distribution Service 3.0

RP15: 8/12/2010 2:11:11 AM - Installed Windows XP WgaNotify.

RP16: 8/12/2010 2:22:22 AM - Installed Dell Resource CD.

RP17: 8/12/2010 2:28:36 AM - Installed ATI Catalyst Control Center

RP18: 8/13/2010 12:13:20 AM - Software Distribution Service 3.0

RP19: 8/13/2010 10:25:52 PM - Software Distribution Service 3.0

==== Installed Programs ======================

ATI - Software Uninstall Utility

ATI Catalyst Control Center

ATI Display Driver

Catalyst Control Center - Branding

Catalyst Control Center Core Implementation

Catalyst Control Center Graphics Full Existing

Catalyst Control Center Graphics Full New

Catalyst Control Center Graphics Light

Catalyst Control Center Graphics Previews Common

Catalyst Control Center Localization Chinese Standard

Catalyst Control Center Localization Chinese Traditional

Catalyst Control Center Localization Czech

Catalyst Control Center Localization Danish

Catalyst Control Center Localization Dutch

Catalyst Control Center Localization Finnish

Catalyst Control Center Localization French

Catalyst Control Center Localization German

Catalyst Control Center Localization Greek

Catalyst Control Center Localization Hungarian

Catalyst Control Center Localization Italian

Catalyst Control Center Localization Japanese

Catalyst Control Center Localization Korean

Catalyst Control Center Localization Norwegian

Catalyst Control Center Localization Polish

Catalyst Control Center Localization Portuguese

Catalyst Control Center Localization Russian

Catalyst Control Center Localization Spanish

Catalyst Control Center Localization Swedish

Catalyst Control Center Localization Thai

Catalyst Control Center Localization Turkish

ccc-core-preinstall

ccc-core-static

ccc-utility

CCC Help Chinese Standard

CCC Help Chinese Traditional

CCC Help Czech

CCC Help Danish

CCC Help Dutch

CCC Help English

CCC Help Finnish

CCC Help French

CCC Help German

CCC Help Greek

CCC Help Hungarian

CCC Help Italian

CCC Help Japanese

CCC Help Korean

CCC Help Norwegian

CCC Help Polish

CCC Help Portuguese

CCC Help Russian

CCC Help Spanish

CCC Help Swedish

CCC Help Thai

CCC Help Turkish

Dell Resource CD

Hotfix for Windows XP (KB952287)

Hotfix for Windows XP (KB981793)

Malwarebytes' Anti-Malware

McAfee Internet Security

McAfee Online Backup

Microsoft .NET Framework 2.0

Microsoft Antimalware

Microsoft Application Error Reporting

Microsoft Security Essentials

Mozilla Firefox (3.6.8)

PowerDVD

REALTEK GbE & FE Ethernet PCI-E NIC Driver

Security Update for Windows Media Player (KB952069)

Security Update for Windows Media Player (KB954155)

Security Update for Windows Media Player (KB973540)

Security Update for Windows Media Player (KB978695)

Security Update for Windows Media Player (KB979402)

Security Update for Windows XP (KB2079403)

Security Update for Windows XP (KB2115168)

Security Update for Windows XP (KB2160329)

Security Update for Windows XP (KB2183461)

Security Update for Windows XP (KB2229593)

Security Update for Windows XP (KB2286198)

Security Update for Windows XP (KB923561)

Security Update for Windows XP (KB923789)

Security Update for Windows XP (KB946648)

Security Update for Windows XP (KB950760)

Security Update for Windows XP (KB950762)

Security Update for Windows XP (KB950974)

Security Update for Windows XP (KB951376-v2)

Security Update for Windows XP (KB951748)

Security Update for Windows XP (KB952004)

Security Update for Windows XP (KB952954)

Security Update for Windows XP (KB954459)

Security Update for Windows XP (KB956572)

Security Update for Windows XP (KB956744)

Security Update for Windows XP (KB956802)

Security Update for Windows XP (KB956803)

Security Update for Windows XP (KB956844)

Security Update for Windows XP (KB958644)

Security Update for Windows XP (KB958869)

Security Update for Windows XP (KB959426)

Security Update for Windows XP (KB960803)

Security Update for Windows XP (KB960859)

Security Update for Windows XP (KB961501)

Security Update for Windows XP (KB969059)

Security Update for Windows XP (KB970238)

Security Update for Windows XP (KB970430)

Security Update for Windows XP (KB971657)

Security Update for Windows XP (KB971961)

Security Update for Windows XP (KB972270)

Security Update for Windows XP (KB973507)

Security Update for Windows XP (KB973869)

Security Update for Windows XP (KB973904)

Security Update for Windows XP (KB974112)

Security Update for Windows XP (KB974318)

Security Update for Windows XP (KB974392)

Security Update for Windows XP (KB974571)

Security Update for Windows XP (KB975025)

Security Update for Windows XP (KB975467)

Security Update for Windows XP (KB975560)

Security Update for Windows XP (KB975562)

Security Update for Windows XP (KB975713)

Security Update for Windows XP (KB977816)

Security Update for Windows XP (KB977914)

Security Update for Windows XP (KB978037)

Security Update for Windows XP (KB978338)

Security Update for Windows XP (KB978542)

Security Update for Windows XP (KB978601)

Security Update for Windows XP (KB978706)

Security Update for Windows XP (KB979309)

Security Update for Windows XP (KB979482)

Security Update for Windows XP (KB980195)

Security Update for Windows XP (KB980218)

Security Update for Windows XP (KB980232)

Security Update for Windows XP (KB980436)

Security Update for Windows XP (KB981349)

Security Update for Windows XP (KB981852)

Security Update for Windows XP (KB981997)

Security Update for Windows XP (KB982214)

Security Update for Windows XP (KB982665)

Skins

Spybot - Search & Destroy

Update for Windows XP (KB898461)

Update for Windows XP (KB951978)

Update for Windows XP (KB955759)

Update for Windows XP (KB967715)

Update for Windows XP (KB968389)

Update for Windows XP (KB971737)

Update for Windows XP (KB973815)

WebFldrs XP

Windows Genuine Advantage Notifications (KB905474)

Windows Genuine Advantage Validation Tool (KB892130)

==== Event Viewer Messages From Past Week ========

8/14/2010 4:42:55 PM, error: Dhcp [1002] - The IP address lease 192.168.1.113 for the Network Card with network address 002564D23266 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

8/14/2010 2:47:02 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}

8/14/2010 2:45:42 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service netman with arguments "" in order to run the server: {BA126AE5-2166-11D1-B1D0-00805FC1270E}

8/14/2010 2:45:39 AM, error: DCOM [10005] - DCOM got error "%1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

8/14/2010 2:45:29 AM, error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD AmdPPM Fips IPSec mfehidk mfetdi2k MOBKFilter MpFilter MRxSmb NetBIOS NetBT RasAcd Rdbss Tcpip

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the AFD service which failed to start because of the following error: A device attached to the system is not functioning.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McAfee Personal Firewall Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McAfee Network Agent service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The IPSEC Services service depends on the IPSEC driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The DNS Client service depends on the TCP/IP Protocol Driver service which failed to start because of the following error: A device attached to the system is not functioning.

8/14/2010 2:45:29 AM, error: Service Control Manager [7001] - The DHCP Client service depends on the NetBios over Tcpip service which failed to start because of the following error: A device attached to the system is not functioning.

8/13/2010 8:17:55 PM, error: Dhcp [1002] - The IP address lease 192.168.1.110 for the Network Card with network address 002564D23266 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

8/12/2010 7:28:26 PM, error: Dhcp [1002] - The IP address lease 192.168.1.109 for the Network Card with network address 002564D23266 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).

8/12/2010 1:28:24 AM, error: Windows Update Agent [20] - Installation Failure: Windows failed to install the following update with error 0x80070643: Internet Explorer 8 for Windows XP.

8/11/2010 9:57:56 PM, error: Setup [60055] - Windows Setup encountered non-fatal errors during installation. Please check the setuperr.log found in your Windows directory for more information.

8/11/2010 10:17:32 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:17:32 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:17:32 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:17:32 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:12:31 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

8/11/2010 10:07:31 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:07:31 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:07:31 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:07:31 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Malware Protection Center Update Stage: Search Source Path: http://go.microsoft.com/fwlink/?LinkID=121...DE-D861FCBCFCDE Signature Type: AntiSpyware Update Type: Full User: NT AUTHORITY\NETWORK SERVICE Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x80072ee7 Error description: The server name or address could not be resolved

8/11/2010 10:07:30 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

8/11/2010 10:06:37 PM, error: Microsoft Antimalware [2001] - Microsoft Antimalware has encountered an error trying to update signatures. New Signature Version: Previous Signature Version: 0.0.0.0 Update Source: Microsoft Update Server Update Stage: Search Source Path: Default URL Signature Type: AntiVirus Update Type: Full User: NT AUTHORITY\SYSTEM Current Engine Version: Previous Engine Version: 0.0.0.0 Error code: 0x8024402c Error description: An unexpected problem occurred while checking for updates. For information on installing or troubleshooting updates, see Help and Support.

==== End Of File ===========================

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Hi,

Open notepad by going to Start > Run and type notepad.exe in the box that appears. In the window that pops up please copy and paste the following:

@echo off

>Router_Log_Gammo.txt (

ipconfig /all

nslookup google.com

nslookup yahoo.com

ping -n 2 google.com

ping -n 2 yahoo.com

route print

)

start Router_Log_Gammo.txt

del %0

In Notepad click on the "File" menu > Save As...

Under "File name" type Router_Gammo.bat

Change "Save as type" to All Files

Save it to your Desktop

Double click on Router_Gammo.bat. It will open a notepad windows. Please post the contents of this file in your next reply.

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Hi,

Open notepad by going to Start > Run and type notepad.exe in the box that appears. In the window that pops up please copy and paste the following:

In Notepad click on the "File" menu > Save As...

Under "File name" type Router_Gammo.bat

Change "Save as type" to All Files

Save it to your Desktop

Double click on Router_Gammo.bat. It will open a notepad windows. Please post the contents of this file in your next reply.

Here are the results of the Router Gammo scan:

Windows IP Configuration

Host Name . . . . . . . . . . . . : someawfulcomput

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : nyc.rr.com

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : nyc.rr.com

Description . . . . . . . . . . . : Realtek PCIe FE Family Controller

Physical Address. . . . . . . . . : 00-25-64-D2-32-66

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.113

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.1

DHCP Server . . . . . . . . . . . : 192.168.1.1

DNS Servers . . . . . . . . . . . : 213.109.65.26

213.109.75.213

1.1.1.1

Lease Obtained. . . . . . . . . . : Monday, August 16, 2010 7:20:35 PM

Lease Expires . . . . . . . . . . : Tuesday, August 17, 2010 7:20:35 PM

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.65.26

Name: google.com

Addresses: 72.14.204.104, 72.14.204.99, 72.14.204.103, 72.14.204.147

DNS request timed out.

timeout was 2 seconds.

Server: UnKnown

Address: 213.109.65.26

Name: yahoo.com

Addresses: 69.147.125.65, 67.195.160.76, 72.30.2.43, 98.137.149.56

209.191.122.70

Pinging google.com [72.14.204.103] with 32 bytes of data:

Reply from 72.14.204.103: bytes=32 time=18ms TTL=54

Reply from 72.14.204.103: bytes=32 time=19ms TTL=54

Ping statistics for 72.14.204.103:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 18ms, Maximum = 19ms, Average = 18ms

Pinging yahoo.com [98.137.149.56] with 32 bytes of data:

Reply from 98.137.149.56: bytes=32 time=93ms TTL=53

Reply from 98.137.149.56: bytes=32 time=94ms TTL=53

Ping statistics for 98.137.149.56:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 93ms, Maximum = 94ms, Average = 93ms

===========================================================================

Interface List

0x1 ........................... MS TCP Loopback interface

0x2 ...00 25 64 d2 32 66 ...... Realtek PCIe FE Family Controller - McAfee Core NDIS Intermediate Filter Miniport

===========================================================================

===========================================================================

Active Routes:

Network Destination Netmask Gateway Interface Metric

0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.113 20

127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1

192.168.1.0 255.255.255.0 192.168.1.113 192.168.1.113 20

192.168.1.113 255.255.255.255 127.0.0.1 127.0.0.1 20

192.168.1.255 255.255.255.255 192.168.1.113 192.168.1.113 20

224.0.0.0 240.0.0.0 192.168.1.113 192.168.1.113 20

255.255.255.255 255.255.255.255 192.168.1.113 192.168.1.113 1

Default Gateway: 192.168.1.1

===========================================================================

Persistent Routes:

None

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Hi,

Before we begin, you should save these instructions in Notepad to your desktop, or print them, for easy reference. Much of our fix will be done with your internet connection disabled, so you will be unable to access this thread at that time. If you have questions at any point, or are unsure of the instructions, feel free to post here and ask for clarification before proceeding.

It sounds like a case of Zlob/DNSchanger that change the router's DNS settings.

1. Very important: First disconnect your computer from the internet.

2. Router Reset: Next you must reset the router to its default configuration. This can be done by inserting something tiny like a paper clip end or pencil tip into a small hole labeled "reset" located on the back of the router. Press and hold down the small button inside until the lights on the front of the router blink off and then on again (usually about 10 seconds).

3. Reset the IP/DNS settings of your interent connection:

  • Go to Start -> Control Panel -> Double click on Network Connections.
  • Right click on your default connection (usually Local Area Connection or Wireless Network Connection) and select Properties.
  • Select the General tab.
  • Double click on Internet Protocol (TCP/IP).
    • Under General tab:
      • Select "Obtain an IP address automatically".
      • Select "Obtain DNS server address automatically".

    [*]Click OK twice to save the settings.

    [*]Reboot if you had to change any setting.

4. Flush the DNS cache:

  • Click the Start logo in the bottom left corner of the screen
  • Click on Run
  • In the command window copy/paste the following:
    ipconfig /flushdns


  • Then hit enter.
  • Exit the command window.

5. Reconnect: Once you have followed all the above steps you can reconnect your computer to the internet.

After that, please tell me if you're still getting redirects. :)

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That appears to have worked! Anything else I need to do before re-fogging?

I'll let my roommate (whose computer comes off the same router) to know to flush his DNS cache before he plugs back in. He uses a Macbook with both XP and OSX installed--will he need to do anything on the OSX side before cranking back up?

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Hi,

You don't need to do anything on the OSX side.

I don't think the XP side is infected, but IF it is, then the router's DNS settings might be changed again. Please let me know if the redirects come back after connecting the XP side.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

On your own computer:

  • Download OTC to your desktop and run it
  • A list of tool components used in the Cleanup of malware will be downloaded.
  • If your Firewall or Real Time protection attempts to block OTC to reach the Internet, please allow the application to do so.
  • Click Yes to begin the Cleanup process and remove these components, including this application.
  • You will be asked to reboot the machine to finish the Cleanup process. If you are asked to reboot the machine choose Yes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep a backup of your important files

Now, more than ever, it's especially important to protect your digital files and memories. This article is full of good information on alternatives for home backup solutions.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Make proper use of your anti-virus and firewall

You should keep your anti-virus and firewall guard enabled at all times, don't shut them off unless there's a specific reason to do so.

Also, regularly performing a full system scan with your anti-virus program is a good idea to make sure nothing has slipped through your protection. Once every two weeks works well for many people. You can set the scan to run during a time when you don't plan to use the computer and just leave it to complete on its own.

Keep in mind that anti-virus programs are far from perfect. They don't protect you against every piece of malware that's out there, so don't trust them blindly. If an anti-virus reports a file as 'clean' then it's doesn't necessarily has to mean it is.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Keep all your software updated

It is important to keep up on system updates from Microsoft by regularly checking their website at: http://windowsupdate.microsoft.com/, as these patch critical security vulnerabilities and help to keep you safe.

It's also important to keep programs up to date so that malware doesn't exploit any old security flaws. FileHippo Update Checker is an extremely helpful program that will tell you which of your programs need to be updated. Java and Adobe Reader are two of the main security vulnerabilities. You can find the latest version of Java here, you will want the Java SE Runtime Environment (JRE) one. You can find the latest version of Adobe Reader here.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Use a safer web browser

Internet Explorer is not the most secure tool for browsing the web. It has been known to be very susceptible to infection, and there are a couple good free alternatives: Firefox and Opera. Both are excellent faster, safer, more powerful and functional free alternatives to Internet Explorer. It's definitely worth the short period of adjustment to start using one of these. If you wish to continue using Internet Explorer, it would be a good idea to follow the tutorial here which will help you to make IE much safer.

If you decide to use the Firefox browser, the McAfee SiteAdvisor add-on will nicely help to enhance your security. This add-on tells you whether the sites you are about to visit are safe or not. A must if you do a lot of Googling.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Some other security programs

It is wise these days to have a few security programs installed and running on your machine except from just an anti-virus and a firewall. I will list some of them.

  • A good anti-spyware program installed on your pc is very important to help remove any spyware that may have gotten on your computer. I highly recommend Malwarebytes' Anti-Malware.
  • SpywareBlaster to help prevent spyware from installing in the first place.
  • MVPS Hosts file replaces your current HOSTS file with one containing well known ad sites and other bad sites. This prevents your computer from connecting to those sites in the future.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Be careful

Having security programs installed is very helpful to you, but none of them have the gift of human thought. The best way to make sure you don't get infected is to exercise common sense. Be careful of what websites you visit - if a site looks suspicious, trust your instincts and get out of there. Be careful of what attachments you open in emails and files you download from websites - check them over carefully to make sure that you know what you're getting.

Using peer-to-peer programs (eg: LimeWire, BitTorrent, uTorrent, Kazaa) or downloading cracks and keygens is something else to avoid. These are the most common way to get infected. Malware writers use these programs to spread infections as it is the easiest way for them. The majority of infections we see in the Malware Removal forum are due to people using p2p programs to download cracks/keygens/warez. These are not only illegal, but will always contain some form of malware. You have no way of verifying that the things you download are legitimate or that they don't contain malware. Even with an up to date anti-virus and firewall, some of these things will still infect you. It is highly recommend that you uninstall all peer-to-peer programs. It just isn't worth it.

Other common ways of getting infected are dis-reputable sites forcing you to download and install a codec. Or viruses using Instant Messaging programs (Windows Live Messenger, MSN Messenger, AIM) to send a file claiming it to be "photos" from a friend, only for it to turn out to be a virus.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

Slow computer?

If your computer begins to slow down in the future for no particular reason, your first step should not be to come to the malware forum. As your computer ages and is used, it's parts wear, files and programs accumulate, and its performance can decrease. To restore your computer's performance to its best possible level, follow the steps in this page written by malware expert Miekiemoes.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

I'll leave this thread open for a couple days in case you come across any lingering problems that need fixing, then I'll close it up. If you need it reopened for any reason just shoot me a PM. It's been a pleasure working with you, now best of luck!

Cheers,

Gammo :cool:

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Glad we could help. :)

If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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