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Need help removing one stubborn file!


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Hello, I'm a new user of Malwarebytes and so far it has done an excellent job of cleaning up my pc, but I'm having trouble getting rid of one last thing. Log is posted below:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4430

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/15/2010 10:28:08 PM

mbam-log-2010-08-15 (22-28-08).txt

Scan type: Full scan (C:\|)

Objects scanned: 191186

Time elapsed: 1 hour(s), 22 minute(s), 33 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 1

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\nofolderoptions (Hijack.FolderOptions) -> Delete on reboot.

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Can someone please help?

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Hello flapjack5000! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Step 1

  1. Download FixPolicies.exe (by Bill Castner) and save it to your desktop.
  2. Double click on FixPolicies.exe to run it.
  3. Click on Install. It will create a folder named FixPolicies on your desktop.
  4. Open the FixPolicies folder.
  5. Double click on Fix_policies.cmd to run it. Command Prompt will open and close quickly; this is normal.

Step 2

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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Hi! I followed the instructions and the quick scan did not find any infected files. I've posted the log below. Should I run the full system scan? Thank you for your help.

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4470

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/24/2010 4:23:17 PM

mbam-log-2010-08-24 (16-23-17).txt

Scan type: Quick scan

Objects scanned: 140767

Time elapsed: 18 minute(s), 20 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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  • 1 month later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

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