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Hi,

My problem is with my laptop, an Acer Aspire 3000 on which I have Windows XP Pro which became infected with BankerFox.A.

When the problem popped up I tried to run the Malwarebytes that was on the laptop, but it wouldn't run. Since then I have tried several things.

First, I started it in safe mode with networking, but was not able to connect to the internet.

I tried using a CD with malwarebytes under a fake name, but that would not run. (Just for information purposes, I tried a CD I had with pictures, and that opened okay.) I've gotten the runtime errors 0 and 440 and tried to follow the steps to resolve them using a CD, but the files would not open on my laptop

I tried to follow the steps on the forum that should be done before the cleaning process, as well as trying the other suggestions on the forum, but have been unsuccessful.

When I try to access the internet, I get a message telling me check the firewall settings for ports 80, 443 and 21.

I've spent quite some time reading the forums to find a solution. I have been worried about posting because of conern of violating some etiquette rules. I'm not sure what information I should include and am concerned that I've made more of a mess trying to fix this by myself.

Let me know if you can help. Thanks.

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Hi Mary W and Welcome -

As we do not work on Malware removal or diagnostics in the general forums please follow these directions -

Please print out, read and follow What do I do now? , skipping any steps you are unable to complete.

The next step is post a New Topic Here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that

you're alerted when someone has replied to your post - Please allow at least 48 hours for a reply as the experts can get busy at times -

Also add a brief note to the experts as to your problems -

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via This Link

Always use the ADD REPLY Tab at the bottom of the page when you reply -

Thank You - :)

EDIT - You have started in the right place - Now please follow the instructions above so we can help you -

Even if you can not follow the posted steps , please post HERE and let the experts know your problem -

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