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Help! (Antimalware Doctor Virus - IE problems)


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Hey guys, first time here, hope you can help me! I'll try to explain the problem as best I can, though I'm not an expert on this kinda stuff which is why I got into this mess :) Hope this is the right place to ask.

I recently got the "Antimalware Doctor" virus on my vista laptop, which is one of the rogues that basically hold your system to ransom claiming you're riddled with viruses and refusing to let you do anything until you pay the 'ransom fee' to install their 'antivirus software'.

I installed MBAM in safe mode and did a full scan, which brought up about 45 (!) infected files, most of which it removed although I got a message saying "some files could not be removed." When I restarted in Vista as normal, I no longer got the annoying pop-ups and messages telling me I couldn't do anything because all my filles were infected. I presume therefore for that the delightful "Antimalware Doctor" has been purged from my system with a reasonable degree of success.

I did however get a pop-up message from Windows Defender saying it had blocked some start-up programs which needed permission, which I never had before. I don't know if this is a sign of a problem.

I have also found, somewhat oddly, that when I try to browse the web using Internet Explorer I get error messages very similar to those you would expect when not connected to the internet. However, when I browse with Firefox everything seems to be normal and I can connect to webpages as usual. This isn't a massive problem in itself, as I prefer Firefox, but I am concerned that it might be symptomatic of a larger problem - and I'd just like everything back to normal!

Since I ran the MBAM scan I've also tried running the anti-malware program "rkill" which stops recognised malware processes from happening, and it brought up one incident which was something to do with a file called "dllhost". (Sorry to be vague, this kind of stuff doesn't make much sense to me :) )

I'm currently running another full MBAM scan to see if it throws up anything different in normal (non-'safe') mode, but was just wondering if anybody on here could tell me

a) why Internet Explorer is being weird

:) what the "dllhost" message is likely to refer to, and

c) whether it sounds like my computer is now malware free, and if so am I safe to surf as before, including Internet Banking etc.

Thanks a lot in advance, would be extremely grateful if anyone could give me help and advice!

Martin

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Hi, welcome to Malwarebytes!

You are seeing some of the residual effects of the malware. As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, to have the system cleaned up fully you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any further malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

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