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Virus/Malware Problem

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I have been having problems with my laptop during the past week or so. I ran a virus check (McAfee) and a malware check (Malwarebytes), both of which found viruses/trojans. I followed the instructions to delete these, but the problem hasn't gone away. I ran another set of checks and a number of problems were picked up again. It seems that each time I say to delete the viruses/trojans, they just reappear each time I restart my laptop. The main problem is that a number of websites randomly pop-up (i.e. gomeo.co.uk) even though I don't click on them. Each time I start-up my laptop, I also receive error messages saying: "Error loading C:\windows\ipepediwihe.dll" and "Error loading C:\windows\asvemsn1.dll". I also have ad-aware/Ad-watch live running and keep being informed that "svchost.exe" is trying to connect to a malicious website.

I would be very very grateful if someone could guide me through what I need to do to get rid of these problems. Thanks in advance for the help.



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  • Root Admin

Hello , and welcome to Malwarebytes.org

Someone will work with you one on one to assist you in that forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

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After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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