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possibility of recovering lost info/images

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longish story so bear with it if you if your attention span can manage it. My sister's website (a free ecard website) was doing very nicely in Google, had lots of visitors and took up a lot of her time. Over the last month Google began placing a 'this site may be harmful to your computer' message to warn visitors intending to click to her site. She used Microsoft essentials to clean the site, contacted Google after reuploading and the message would go away within a few days. Unfortunately the person/people intent on sabotaging her web were persistent and Googles warning messge would reappear. Visitors on seeing the message would quite rightly steer clear.

I did search in the early days of the infection for anything that could help and found Mbam (which i now use) but she was happy with 'essentials' and has continued to use it until today. Her laptop was slowing down so she tried using Mbam which found quite a few problems but when she hit the fix/delete/quarantine button - sorry can't remember which term Mbam uses - she got a gray screen. Upshot is practically 99% of her images and gif animations have disappeared. Folders are empty so she has lost a lot of work. Yes she should have backed things up often but sadly she didn't. No idea why this has happened so i would like to know whether the images may be recoverable or are they lost thanks to whover has infected her site and her laptop.

PS She can still use the laptop and get online but things take an age: eg five minutes to get the Google screen up, minutes to have anything typed appear etc

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Hello and :D

sorry to hear about the infection, if something can be done, the experts will have an answer for you....

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

  • If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
  • Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
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  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You :)

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :)

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