Malwarebyte does not run.

[gureko]

Hello,

I just installed Malwarebytes, cos I have got Recycler virus in my USB and my PC might be infectec.

But I couln't find Recycle virus, then I found this software to solve my problem.

When I ran Malwarebytes, and it froze during the scan saying it encountered a problem.

Also I use avast! as antivirus software.

I want to remove recycler virus as soon as possible, becase people say that it is very serious virus.

Is my PC (vista) is going to crush?

I don't know what I sould do, so please help me.....

gureko

[gtyhfy]

Hello gureko,

You may try to re-install MBAM, and add exclusions to some MBAM files (the words in purple) to your antivirus(avast) to see if it can solve the freezing problem ...

For Windows Vista and Windows 7:

1. Click on the Start button and select Control Panel
   
2. Click on Programs and Features
   
3. Uninstall Malwarebytes' Anti-Malware
   
4. Restart your computer very important
   
5. Download and run mbam-clean.exe from here
   
6. It will ask to restart your computer, please allow it to do so very important
   
7. After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here. Remember to enable your Anti-Virus after installation.
   

Note:

• You will need to reactivate the program using the license you were sent via email if using the Pro version
  
• Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
  Restart the computer again and verify that MBAM is in the task tray if using the Pro version.
  
• Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides, especially Section H, posted in the FAQ's here or ask and we'll explain how to do it.
  

If it cannot solve, since there are some malware/virus onboard, and as malware removal expert helpers don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified helper will help you to clean those nasty malware for free at the malware removal forum -

• If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  
• Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
  
• Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  
• Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  
• Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
  If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  
• Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
  

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

[gureko]

Tony,

Thank you for your helping, but unfortunately your first suggestion didn't work.

So I am going to try another instruction that you mentioned.

Thank you.

gureko

[gureko]

Hi,

Ma;warebytes could scan my USB even it could not scan my PC.

But log said,

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4419

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18928

15/08/2010 1:12:32 AM

mbam-log-2010-08-15 (01-12-32).txt

Scan type: Quick scan

Objects scanned: 3190

Time elapsed: 3 minute(s), 29 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

Is it true?

When I use my USB with Mac, I can see Recycler folder.

Also I set show super hidden folder for my PC, but I couldn't see Recycler folder in my C drive.

Does it mean that my PC doesn't have Recycler virus?

Why i can see recycler folder with mac??

I am really in trouble!!!!!

Please help me.

[noknojon]

C:/RECYCLER Folder

C:/SYSTEM VOLUME INFORMATION Folder

The RECYCLER folder is the recycle bin. The recycle bin on your desktop is simply a shortcut to all the RECYCLER folders in your computer. If you have a C:\ D:\ and E:\, your recycle bin shows the contents of C:\RECYCLER D:\RECYCLER and E:\RECYCLER. Having these RECYCLER folders on each drive saves the OS from having to copy a deleted file or folder from any other drive to the C:\ drive.

Removing Recycler folder Not a good idea

Recycler is a read only folder. To view the folder, go to Tools -> Folder Options -> View tab and uncheck the option of Hide Protected operating System Files. Right click on the folder, go to Properties and unselect the option of Read Only. Now it can be deleted.

Recycler Virus

There has been identified a virus with the same name that is Recycler.exe which should not be confused with the Recycler folder.

Please follow the advice from above posts by Tony -

Thank You -