Jump to content

Blue screen of death after restarting following first cleanup


Recommended Posts

After restarting following my first malwarebytes scan the software asked me to restart and now i cant get back into windows. I have a blue screen. I read some of the suggestions on this forum but my computer wont even let me boot into safe mode off of the bios screen. It keeps going to a blue screen after the windows symbol and makes a sort of shut down noise. If i cant fix this im getting a mac and crying. I cant even post a log like was recommended by others on here

Link to post
Share on other sites

  • Staff

Okay that's fine.

Can you see what exactly the blue screen is saying?

I would like you to try a Repair Installation (which is not the same as formatting and reinstalling Windows) as outlined here:

http://www.microsoft.com/windowsxp/using/h...ips/doug92.mspx

If you have any questions about the procedure feel free to ask.

After the repair installation completes, see if Windows will load. If so, please open MBAM, click the Logs tab, and post the most recent log so we can find out what went wrong.

Link to post
Share on other sites

ok i got my computer back to life but it still has infected in a problem where i click on links in google or yahoo and it redirects to searchandclick. i think its called searchandclick37 virus. i ran malwarebytes and it came up with this:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4434

Windows 5.1.2600 Service Pack 3

Internet Explorer 6.0.2900.5512

8/15/2010 8:36:59 PM

mbam-log-2010-08-15 (20-36-59).txt

Scan type: Full scan (C:\|)

Objects scanned: 330492

Time elapsed: 3 hour(s), 14 minute(s), 55 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 2

Folders Infected: 0

Files Infected: 4

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CURRENT_USER\Software\WinServers (Malware.Trace) -> No action taken.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> No action taken.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon\Userinit (Hijack.UserInit) -> Bad: (c:\windows\system32\userinit.exe,c:\program files\microsoft\desktoplayer.exe,) Good: (userinit.exe) -> No action taken.

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Documents and Settings\MY NAME\Local Settings\Temp\79d434b3-9a68-4bd3-a4e7-a6e30843d0fa\wrk2EB.tmp_46 (Trojan.FakeAlert.Gen) -> No action taken.

C:\Documents and Settings\MY NAME\Local Settings\Temp\79d434b3-9a68-4bd3-a4e7-a6e30843d0fa\wrkC.tmp_46 (Backdoor.Bot) -> No action taken.

C:\Program Files\NoAdware5.0\nutils.dll (Rogue.Agent) -> No action taken.

C:\Documents and Settings\MY NAME\Local Settings\Application Data\Windows Server\admin.txt (Malware.Trace) -> No action taken.

what should i do with this ? are any of these the searchandclick37 virus?

Link to post
Share on other sites

  • Staff

Hi,

I'm afraid I have bad news.

Your logs reveal a backdoor trojan. A backdoor severely compromises system integrity.

A compromised system may allow illicit network connections, disabling of security software, modifying critical system files and collection and transmiission of personal identifiable information without your consent.

I recommend that you disconnect this PC from the Internet immediately, and only reconnect to download any tools that are required. If you do any banking or other financial transactions on the PC or it if it contains any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the Trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of Trojan, the best course of action would be a reformat and reinstall of the OS. If it were on my PC I would not hesitate for a moment to do so. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?

When Should I Format, How Should I Reinstall

Should you decide not to follow that advice, we will of course do our best to clean the computer of any infections that we can see but, as I already stated, we can in no way guarantee it to be trustworthy.

Should you have any questions, please feel free to ask.

Let me know what you decide.

Link to post
Share on other sites

  • 2 weeks later...
  • Staff

Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

Link to post
Share on other sites

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.