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Malwarebytes has stopped running

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So I've been using malwarebytes for a long while now and it's worked perfectly up until now. Whenever I run it (full or quick scan, doesn't matter) it freezes and I get the message saying it encountered a problem and stopped running. I use AVG 9 so I followed the directions in the sticky to make an exception for malwarebytes. I have also excluded it from microsoft firewall, ran a disk error check which came out fine, and uninstalled/reinstalled malwarebytes with the mbam-clean.exe thing. I try running it again and I get the same nonsense. When I ran the full scan, before the program froze, I noticed I had two infections so I had malwarebytes take care of those two thinking they may have something to do with this, yet it still freezes. I use vista 32 bit btw.

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Hello and :)

Since you had infections, it is possible that there is still some of that infection left behind causing this problem.....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :)

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