MBAM_ERROR_UPDATING (404, 0, HTTPStatusCode)

[mufcmufc]

Searched the forums and found there was a server error in the past to give this error but as no one else has posted today it appears to be isolated to me today. I am getting the above error when I try to update, have rolled back windows and also re-installed MBAM but still the same, is this a server error somehwere or something else? Thanks for any replies

[Firefox]

Hello and

Is that a typo and should it read error 440? If so see ISSUE #15 HERE

Otherwise try this:

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[mufcmufc]

Thanks for the reply, not a typo - off to do what you recommend and will report back thanks.

[mufcmufc]

Done as you stated and still getting the same error unfortunately, any other ideas?

[Firefox]

Please exclude the following files from your antivirus: (what antivirus software are you using?)

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[mufcmufc]

Thanks, I forgot to mention I'm on Win 7. I tried disabling AV completely, but that didn't work. I've done some digging and have it working in safe mode with networking but have yet to find the culprit in normal mode. It seems that something is preventing netlogon loading as a service, once I find that I think I'll solve the mystery. Thanks for the help

[Firefox]

when you updated in safe mode and it worked (and you updated), did you then reboot to normal mode and do a quick scan to see if there were any infections?

[GT500]

The 404 is an HTTP status code that means "Not found". We'll need some more info to diagnose the problem:

Step 1

Click on

this link

and let me know what it says. It should be just a 4-digit number in the upper-left corner, right now it says '4412' but it changes with each database release.

Step 2

Please download and run the traceroute utility at

this link

. It will run a traceroute to our update servers to see if it can find the connection issue, and then it will write it to a log, and open that log in Notepad when it is done. Please either save the log as a Text File and then attach it to a reply, or copy and paste it into a reply, and I will forward it on to our server guy.

Note that it may take several minutes to run, and it may look like it is not doing anything for a few minutes. Normally it takes longer when there are errors that it has to log, but it's rare for it to go more than 10 minutes.

Step 3

Please download TCPView from Microsoft at

this link

.

This utility will monitor everything that is accessing the Internet or your local network. All you have to do is run TCPView, and then run Malwarebytes' Anti-Malware and start the update. Watch TCPView to see if mbam.exe shows up in the list. It will be pretty obvious, because it highlights it in green.

I need to know what "Remote Address" Malwarebytes' Anti-Malware is trying to connect to. Once it shows up in the list, you can right-click on the line for mbam.exe, and select 'Copy' in order to paste it into a reply. It will tell me what I need to know. Below is an example of what the line you are looking for will look like inside the following code box:

mbam.exe:3656 TCP vista-x64:52135 cdn-208-111-168-7.ord.llnw.net:http ESTABLISHED