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Laptop won't boot

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Panasonic laptop infected. Was able to update MBAM and run quick scan. MBAM found a variety of infected files, but a few were not removable. Restarted laptop, now system will not boot beyond Panasonic logo. I can access system setup, but cannot proceed past that. System locks up in boot process w/ blank screen.

Haven't tried booting from a recovery disk yet, wanted to get some advice from MBAM first since it's following a scan and remove.

Thanks for the help.


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Hi, could you give me a few more details:

What version of windows are you having?

Do you have a windows install CD/DVD?

Do you have the possibility to burn a CD/create a bootable USB drive on another computer?

Do you see the Windows splash screen for everything goes blank? Does F8 work on startup?

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That does not sound as a problem due to a file that was deleted. First thing we can try here, is to fix your disks MBR.

However, before doing that, please confirm you have no drive encryption, multiple drives and/or other Operating Systems installed. If so, post back and do not continue.

  • Insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
  • If your PC is not booting from the CD, you need to change the boot order:
    • Restart your PC
    • As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key.
    • Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change.
    • Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order
    • The tab should now show your current boot order.
      If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily.
    • Once the CD-drive is on top of the boot order, navigate to Exit and select Exit saving changes.

    [*]Your PC should now boot from your XP-CD.

    Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted.

    [*]When the "Welcome to Setup" screen appears, press R to start the Recovery Console.

    [*]When you are prompted, type the Administrator password. If the administrator password is blank, just press ENTER.

    [*]A command prompt will open

Type fixmbr and press enter. Confirm to overwrite the MBR.

When done type EXIT and press enter in order to restart.

Let me know how the reboot goes.

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  • 2 weeks later...
  • 2 weeks later...
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