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Is PRAGMAnnqqfnlbyf a rootkit or not

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I installed and ran AVAST anti virus, and MAB on a friend's PC. Both applications show the machine is clean when doing a full scan. I get a warning shortly after startup from AVAST (see attached screen shot) "SVC: PRAGMAnnqqfnlbyf Rootkit hidden service". There is no "Clean" button with this message only an "OK". Clicking the "OK" button does not seem to remove this rootkit.

I am not sure if this is a false positive or not sice both applications show no infections. I downloaded and ran DeFogger, DDS, and GMER Rootkit scanner. GMER also shows a hidden service "PRAGMAnnqqfnlbyf". Any help/advice you can give would be appreciated.

Here is the DDS log.

DDS (Ver_10-03-17.01) - NTFSx86

Run by Paul at 13:06:15.46 on Sun 08/08/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.382.103 [GMT -5:00]

AV: Data Protection *On-access scanning enabled* (Outdated)


AV: avast! Antivirus *On-access scanning enabled* (Updated)


============== Running Processes ===============


C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs



C:\Program Files\Alwil Software\Avast5\AvastSvc.exe





C:\WINDOWS\system32\svchost.exe -k hpdevmgmt

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\WINDOWS\System32\svchost.exe -k HPZ12

C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS

C:\WINDOWS\system32\svchost.exe -k imgsvc



C:\Program Files\Digital Media Reader\shwiconem.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\QuickTime\QTTask.exe


C:\Program Files\Messenger\msmsgs.exe

C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe

C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe


C:\Documents and Settings\Paul\My Documents\Ray\dds.scr

============== Pseudo HJT Report ===============

uSearch Bar = hxxp://www.google.com/ie

uStart Page = hxxp://wiregrass.graceba.net/

mSearchAssistant = hxxp://www.google.com/ie

BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File

BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - c:\program files\hp\digital

imaging\smart web printing\hpswp_printenhancer.dll

BHO: AcroIEHlprObj Class: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program

files\adobe\acrobat 6.0\reader\activex\AcroIEHelper.dll

BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - c:\program files\hp\digital

imaging\smart web printing\hpswp_BHO.dll

TB: AOL Toolbar: {4982d40a-c53b-4615-b15b-b5b5e98d167c} - c:\program files\aol


EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - c:\program

files\hp\digital imaging\smart web printing\hpswp_bho.dll

EB: Real.com: {fe54fa40-d68c-11d2-98fa-00c0f0318afe} - c:\windows\system32\Shdocvw.dll

uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background

mRun: [Recguard] c:\windows\sminst\RECGUARD.EXE

mRun: [CHotkey] zHotkey.exe

mRun: [showWnd] ShowWnd.exe

mRun: [soundMan] SOUNDMAN.EXE

mRun: [sunKistEM] c:\program files\digital media reader\shwiconem.exe

mRun: [<NO NAME>]

mRun: [NeroFilterCheck] c:\windows\system32\NeroCheck.exe

mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"

mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime

mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui

mRun: [Malwarebytes Anti-Malware (rootkit-scan)] "c:\program files\malwarebytes'

anti-malware\mbam.exe" /runcleanupscript

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program

files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\documents and settings\all users\start


IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} -


IE: {4982D40A-C53B-4615-B15B-B5B5E98D167C} - {4982D40A-C53B-4615-B15B-B5B5E98D167C} -

c:\program files\aol toolbar\toolbar.dll

IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} -


IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - {FE54FA40-D68C-11d2-98FA-00C0F0318AFE} -


IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} -

c:\program files\hp\digital imaging\smart web printing\hpswp_BHO.dll

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} -




DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} -


Notify: AtiExtEvent - Ati2evxx.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} -


Hosts: www.spywareinfo.com

============= SERVICES / DRIVERS ===============

R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-8-6 165456]

R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-8-6 17744]

R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe

[2010-8-6 40384]

R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil

software\avast5\AvastSvc.exe [2010-8-6 40384]

R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe

[2010-8-6 40384]

S0 bfkmm;bfkmm;c:\windows\system32\drivers\rwlx.sys --> c:\windows\system32\drivers\rwlx.sys


S1 SBRE;SBRE;\??\c:\windows\system32\drivers\sbredrv.sys -->

c:\windows\system32\drivers\SBREdrv.sys [?]

S4 vkevtx;vkevtx;c:\windows\system32\drivers\upjucdvm.sys [2010-8-6 54016]

=============== Created Last 30 ================

2010-08-08 18:05:10 0 ----a-w- c:\documents and


2010-08-07 14:32:29 2 ----a-w- c:\windows\msoffice.ini

2010-08-07 02:53:28 0 d-----w- c:\windows\pss

2010-08-07 02:42:55 54016 ----a-w- c:\windows\system32\drivers\upjucdvm.sys

2010-08-07 02:09:50 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-08-07 02:09:49 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-08-07 02:09:49 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-08-07 01:25:40 0 d-----w- c:\docume~1\paul\applic~1\Malwarebytes

2010-08-07 01:12:50 38848 ----a-w- c:\windows\avastSS.scr

2010-08-07 00:04:25 0 d-----w- c:\docume~1\paul\applic~1\TeamViewer

2010-08-06 23:58:25 0 d-sh--w- c:\documents and settings\paul\PrivacIE

2010-08-06 23:57:09 0 d-----w- c:\docume~1\paul\applic~1\BSD

2010-07-31 02:21:07 345 ----a-w- c:\windows\wininit.ini

2010-07-14 23:57:27 744448 -c----w- c:\windows\system32\dllcache\helpsvc.exe

==================== Find3M ====================

2010-01-26 16:59:52 32768 --sha-w-



============= FINISH: 13:06:56.96 ===============

Thanks for your help

Ray StPierre



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Hello stpierrc! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Yes, it's a rootkit. Follow my instructions:

Step 1

Please, uninstall the following applications:

  1. Adobe Reader 6.0

You can read, how to do this here:

Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 3

Please manually update Avast and perform a full scan. Delete what it finds.

Step 4

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

  1. Malwarebytes' Anti-Malware log
  2. a new fresh DDS log only

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Hello Borislav

My name is Ray and I am working on a PC that is owned by my wife's brother. I am

using TeamViewer to connect to his PC. I have followed your instructions and both scans came

up clean. Notice that Avast says "No threat" and also "1 infected file". I have attached the

logs you asked for, they are both in the zip file. I have the ATTACH.txt also if you decide you want it.

Step1 - Remove Adobe Reader 6.0 - done no errors

Step2 - Remove Viewpoint - Not installed

Remove Viewpoint Manager - Not installed

Remove Viewpoint Media Player - Done

Step3 - Update Avast and run full scan - Done "No threat found" 1 infected file log shows "No virus found".

Step4 - Update MBAM and run Quick Scan - Done "No malicious items were Detected"


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Thanks, Ray! :lol:

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Hi Borislav,

I have downloaded and run ComboFix. When the machine rebooted and showed the NotePad window a second window opened. The second window was the AVAST warning about PRAGMAnnqqfnlbyf. I replied "OK". All resident scanners were and are stopped, also the Windows Firewall is stll stopped.

The machine is currently turned off and will remain off. What do you want me to do next?


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Open Notepad and copy and paste the text in the code box below into it:


Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.


This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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Combo-fix asked If I wanted to update..... I replied NO

Combo-fix said Recovery Consol was not installed

showed EULA and then screen went black

Drive access light stopped flashing

Avast Window flashed on the screen for two seconds (Warning for PRAGMA)

A window that normally shows when the PC shuts down popped up then the screen went black.

Only the power light is on the PC 16:43 waited 30 minutes and then posted.

The PC power light is still on and the screen is still black.

What should I do now? Should I force a reboot?

I am Waiting for your next post before doing anything.


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I ran ComboFix with the above script file. Attached are the two output files it created.

I have rebooted the PC, the Avast warning has reappeared. So there must still be a problem.

Thanks for you help, and I am waiting to learn the next step from you. The resident scaners and the windows firewall are turned on.




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I don't want to start second guessing you. I found this topic by Fatdcuk that seems to suggest a solution for TDL2 Rootkit infections. It specifically mentions the PRAGMA rootkit. It also mentions the symptom "MBAM or other tools keep detecting file(s) or registry keys but failing to permanently remove".

Since that symptom is specifically what my trouble seems to be, I thought it might be of interest. Do you think it might be of any help to us?

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Delete your copy of ComboFix. Download a new fresh one. Then:

Open Notepad and copy and paste the text in the code box below into it:



Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.


This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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Your post said "If asked whether you want to delete these keys, select "y"." It never asked me to reply any thing. I assume the program defaults to "y".

My friend used the PC last night for about two hours after running PagmaFix and did not get any Avast pop-ups which is good news.

I ran GMER via TeamViewer and got several several spontaneous reboots. I had my friend just run GMER himself. He also could not run GMER. The machine seems to reboot after we start the GMER scan. We had forgotten to stop the firewall and Avast resident scanners. Stopped the firewall and resident scanners, and tried GMER again. That solved the crash problem and we got the log for you.



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