kptcomp Posted August 27, 2008 ID:25976 Share Posted August 27, 2008 Less than one minute into a MBAM scan I am presented with this error. -----------------------------------------------------------------------------An error occurred. Please report the following error code to theMalwarebytes' Anti-Malware support team.Error code: 731 (0,9)-----------------------------------------------------------------------------The error keeps repeating and I have to end the process to get MBAM to close. Any help would be appreciated!Cheers!Eric Link to post Share on other sites More sharing options...
mlong Posted August 27, 2008 ID:25983 Share Posted August 27, 2008 I am receiving this error as well. I have used it on several computers on the same networks with no issues. Link to post Share on other sites More sharing options...
KenW Posted August 27, 2008 ID:25987 Share Posted August 27, 2008 I turned off my antivirus and error stopped Link to post Share on other sites More sharing options...
RICK1234 Posted August 27, 2008 ID:25988 Share Posted August 27, 2008 I TOO AM HAVING TROUBLE WITH ERROR CODE 731 (0, 9) Link to post Share on other sites More sharing options...
johng411 Posted September 3, 2008 ID:26588 Share Posted September 3, 2008 I TOO AM HAVING TROUBLE WITH ERROR CODE 731 (0, 9)Count me in too Link to post Share on other sites More sharing options...
Root Admin RubbeR DuckY Posted September 3, 2008 Root Admin ID:26611 Share Posted September 3, 2008 Try restarting the computer, it should solve the error. Still looking into why this is happening. Link to post Share on other sites More sharing options...
darkwolf46 Posted September 4, 2008 ID:26707 Share Posted September 4, 2008 Try restarting the computer, it should solve the error. Still looking into why this is happening.I too was having the same problem. I rebooted and it seemed to work fine. It found a bunch of infections that were causing me no end of grief. Like I said it was working fine but would always lock up at the end of scan and as the fix completed. I still have one problem though, it still did not find one virus that keeps popping up, a Security warning that looks like it is from Microsoft listing 2 Trojans and wants me to download a Anti-Virus Program that is known to be fake. Tried 3 other Anti-Virus/ Malware/ Anti Spyware programs but still cant get rid of this one virus. Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 2, 2009 ID:77953 Share Posted May 2, 2009 Less than one minute into a MBAM scan I am presented with this error. -----------------------------------------------------------------------------An error occurred. Please report the following error code to theMalwarebytes' Anti-Malware support team.Error code: 731 (0,9)-----------------------------------------------------------------------------The error keeps repeating and I have to end the process to get MBAM to close. Any help would be appreciated!Cheers!EricI was scanning my computer and it came up with that same error, but it continued scanning. I think it has to do with me downloading the new version of Norton. Does it mean that my computer isn't fully protected since the error came up? Link to post Share on other sites More sharing options...
exile360 Posted May 2, 2009 ID:77962 Share Posted May 2, 2009 Greetings and welcome xgeekxgirlx .Chances are a reboot will fix it. It could also be due to a small incompatibility with Norton's newest protection module. The first thing you should do is reboot and try a scan and see if the error or any other issues occur. If they do, temporarily disconnect from the internet, open Norton and disable it's protection and scan with Malwarebytes' again and see if it works ok. If it does, then this is the procedure you'll need to go through until the issue with Norton is resolved by the developers. Just be sure to reenable Norton before you go online again so you'll be protected . Link to post Share on other sites More sharing options...
Root Admin AdvancedSetup Posted May 2, 2009 Root Admin ID:77965 Share Posted May 2, 2009 You can also look and see if it has a "Trusted Software" feature and add all the files and drivers of MBAM to that entry.There is also a new 1.37 beta version in testing now, that hopefully will also address this. Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 2, 2009 ID:78061 Share Posted May 2, 2009 Greetings and welcome xgeekxgirlx .Chances are a reboot will fix it. It could also be due to a small incompatibility with Norton's newest protection module. The first thing you should do is reboot and try a scan and see if the error or any other issues occur. If they do, temporarily disconnect from the internet, open Norton and disable it's protection and scan with Malwarebytes' again and see if it works ok. If it does, then this is the procedure you'll need to go through until the issue with Norton is resolved by the developers. Just be sure to reenable Norton before you go online again so you'll be protected .I did what you said and the same thing popped up. Link to post Share on other sites More sharing options...
exile360 Posted May 2, 2009 ID:78115 Share Posted May 2, 2009 Ok, then please follow the instructions here and see if that fixes it. Hopefully it will.edit: Saw your post in the other thread, to get your license info open up Malwarebytes' and click on the About tab. You can use your mouse to highlight your ID and Key info for when you reinstall it . Of course, this is only relevant if you're using the paid version with realtime protection. If you're using the free version as an on-demand scanner, then you don't have a product key, nor do you need one since it's free . Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 3, 2009 ID:78263 Share Posted May 3, 2009 Ok, then please follow the instructions here and see if that fixes it. Hopefully it will.edit: Saw your post in the other thread, to get your license info open up Malwarebytes' and click on the About tab. You can use your mouse to highlight your ID and Key info for when you reinstall it . Of course, this is only relevant if you're using the paid version with realtime protection. If you're using the free version as an on-demand scanner, then you don't have a product key, nor do you need one since it's free .I'm really not good with computers. Lol. Would getting the paid version fix the problem? Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2009 ID:78308 Share Posted May 4, 2009 No, unfortunately getting the paid version would make no difference, the error would most likely still show up. Since you don't have the paid version (which you can tell if there's no ID and Key info listed in the About tab) then you can simply follow the instructions I linked to above and see if that fixes the problem. Post back and let us know if it helped . Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 4, 2009 ID:78322 Share Posted May 4, 2009 No, unfortunately getting the paid version would make no difference, the error would most likely still show up. Since you don't have the paid version (which you can tell if there's no ID and Key info listed in the About tab) then you can simply follow the instructions I linked to above and see if that fixes the problem. Post back and let us know if it helped .It still didn't work. Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2009 ID:78324 Share Posted May 4, 2009 I'm sorry . Since that's the case it could be some sort of incompatibility with something in your system so I'd recommend contacting the Malwarebytes' HelpDesk as they can assist you with more advanced troubleshooting options to try and get it working properly for you. Just follow that link and create a login and submit a support ticket and one of the tech support staff will help you out. Sorry I wasn't more helpful. Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 4, 2009 ID:78325 Share Posted May 4, 2009 I'm sorry . Since that's the case it could be some sort of incompatibility with something in your system so I'd recommend contacting the Malwarebytes' HelpDesk as they can assist you with more advanced troubleshooting options to try and get it working properly for you. Just follow that link and create a login and submit a support ticket and one of the tech support staff will help you out. Sorry I wasn't more helpful.You were still very helpful. Thank you. I was wondering though, since it comes up with that error and continues scanning, is it ok for me to enter personal information while online? Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2009 ID:78326 Share Posted May 4, 2009 Yes, it's not a symptom I've ever seen that had anything to do with an infection, it's most likely some security software on your system that's causing the incompatibility and reporting it to them will help the developers in fixing it so it doesn't happen to others. When an infection is involved it will actually stop Malwarebytes' from even being able to start up at all when you try to run it, not cause these kinds of errors so you should be fine . Link to post Share on other sites More sharing options...
xgeekxgirlx Posted May 4, 2009 ID:78327 Share Posted May 4, 2009 Yes, it's not a symptom I've ever seen that had anything to do with an infection, it's most likely some security software on your system that's causing the incompatibility and reporting it to them will help the developers in fixing it so it doesn't happen to others. When an infection is involved it will actually stop Malwarebytes' from even being able to start up at all when you try to run it, not cause these kinds of errors so you should be fine .Woo! Thanks! Link to post Share on other sites More sharing options...
exile360 Posted May 4, 2009 ID:78329 Share Posted May 4, 2009 You're welcome. Good luck ! Link to post Share on other sites More sharing options...
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