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Malawarebytes Update cannot establish internet connection


Malvolio

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Welcome -

Can you please check what your Version and Update version are -

Current is V1.46 - Update Version 4404 -

Thank You -

Edit -

Can you also please list your Operating system (XP Vista Win7) Antivirus program and any installed Firewall -

Operating system: Windows Xp Service pack 3 v.3311

Antivirus: AVG free 8.5

Firewall: Windows Firewall

Malawarebytes Version: 1.36

Update Version: 1306

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Please follow the directions listed below - Not sure how you got Version 1.36 as that is Very Old -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important !
  • Download and run mbam-clean.exe from Here

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from Here

Note: You will need to reactivate the program using the license you were sent via email if using the Paid version only -

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You - :(

EDIT - Current update is now Version 4414

Also I think AVG anti virus is Version 9 now -

Please ask if you have any other questions - Always use the ADD REPLY Tab at the bottom of the page when replying

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