Unable to Update

[cramit02]

MBAM 1.46 was already installed, when I attempted to update I received:

MBAM_ERROR_UPDATING (12007, 0, WinHttpSendRequest)

I uninstalled MBAM, came to the website to re-download MBAM 1.46, after installation another attempt to update was made and the same error was received. CA Firewall & Avira A/V have been and were both disabled at the time. There are currently no problems connecting to the internet. Ideas? Thanks in advance for your help

[Firefox]

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For Windows Vista or Windows 7:

• C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\System32\drivers\mbamswissarmy.sys
  

For 64 bit versions of Windows Vista or Windows 7:

• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll
  
• C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• C:\Windows\System32\drivers\mbam.sys
  
• C:\Windows\SysWoW64\drivers\mbamswissarmy.sys
  

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went.

[cramit02]

Windows Firewall is disabled and unused. Do the exceptions still need to be made there?

CA Firewall: Threat Settings: The 9 files you provided were excluded. Program Access: The 3 exe's were Allowed.

Avira: Guard & Scanner: The 9 files you provided were excluded.

MBAM provides same error when attempting to update:

MBAM_ERROR_UPDATING (12007, 0 , WinHttpSendRequest)

[cramit02]

Update: MBAM is still unable to update but now I have a new error:

-----------

MBAM_ERROR_UPDATING (122, 0, MultiByteToWideChar)

The data area passed to a system call is too small.

-----------

The only change was a full system scan by CA A/V & reboot.

Advise?

[firefly2560]

[i'm getting this error too: MBAM_ERROR_UPDATING (12007, 0 , WinHttpSendRequest)

I'm using Windows Firewall, and I have added all the exceptions, but the error still occurs. My resident virus scanner is Avast.

Any suggestions?

... Richard

[gtyhfy]

Hello cramit02,

Try some of these steps, though not sure if they will be the same:

CA 2010

• Open 'My Internet' section.
  
• If so open that up and click 'View Settings'.
  
• Look for 'Identity Protection'
  
• Scroll down to 'Trusted and Untrusted Sites'
  
• Paste in the following:
  data-cdn.mbamupdates.com
  
• Tick 'Trusted Site-always allow'
  
• Click 'Add'
  
• Click 'Apply' and reboot
  

In CA ISS 2007 and 2008:

• Open the CA Personal Firewall GUI;
  
• Click the 'Privacy' icon;
  
• On the tab: "Internet Browser Protection", click the "Manage Sites" button;
  
• In the 'manage sites' dialog box, click "Add";
  
• In the 'URL' field, paste this URL:
  data-cdn.mbamupdates.com
  
• In each tab of that dialog box, make sure that no boxes are checked;
  
• Click OK;
  
• On the 'manage sites' dialog box, click 'Close";
  
• Close CA Personal Firewall GUI.
  

2007 Identity Protection:

• Open GUI
  
• Click 'Privacy' button
  
• On the left side, click 'Manage Sites' button
  
• At the top right side, add the following url:
  data-cdn.mbamupdates.com
  
• Click 'Ok' close software
  

See if that helps.

Please post back if you have further questions.

Thank You B)

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

[zxcdsa]

I'm unable to update as well, no problems ever before, but suddenly getting a message saying check your firewall and internet connection.

No probs with internet connection, and ZA firewall set to 'allow'.

Something is wrong it would seem, any help appreciated, thanks!

[noknojon]

@ zxcdsa -- Unless you are not having the same error message -

Please check this for me -

Open Malwarebytes from the desktop Icon - Go to Settings > Scanner settings > Un tick the bottom box on that page -

Try to Update again -

Thank You -

[zxcdsa]

Which box exactly, what setting, can you be more specific? Thanks

[Haider]

Hello zxcdsa: Please do the following, this is what noknojon is asking

1. Click on Settings
   
2. Click on Scanner Settings
   
3. Uncheck Enable advanced heuristics engine (Heuristics Shuriken)
   

Please post back, should you have any other question(s)

[zxcdsa]

Sure, thanks.

I tried that makes no diff, says unable to connect to update server.

[noknojon]

Thanks - Will look for other solutions now -

Someone will be back soon -

[zxcdsa]

Thanks.

In the meantime ill uninstall and download the version from the website see if that updates.