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MBAM won't update, restarts during scan, random browser popups & redirect

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MBAM won't update (MBAM_ERROR_UPDATING(120007, 0, WinHttpSendRequest). The system restarts mid-scan. I've posted a log from a completed scan in Safe Mode (items detected & fixed, restarted in Safe, scanned again, nothing detected, but symptoms persist & getting worse). Firefox opens random pop-ups, active tab randomly redirects to some VideoCop website.

Most recent MBAM log posted, DDS.txt posted, Attach.zip posted with DDS only. System restarted during first GMER scan, and froze during second scan attempt.

Malwarebytes' Anti-Malware 1.46


Database version: 4052

Windows 5.1.2600 Service Pack 3

Internet Explorer


8/1/2010 11:32:06 AM

mbam-log-2010-08-01 (11-32-


Scan type: Quick scan

Objects scanned: 129307

Time elapsed: 9 minute(s), 14


Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

DDS (Ver_10-03-17.01) - NTFSx86

Run by Crystal Fulmore at 14:22:00.42 on Mon 08/02/2010

Internet Explorer: 8.0.6001.18702

Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2038.1299 [GMT -5:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated) {E10A9785-9598-4754-B552-92431C1C35F8}

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch


C:\WINDOWS\System32\svchost.exe -k netsvcs







C:\Acer\Empowering Technology\ePerformance\MemCheck.exe

C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe



C:\Acer\Empowering Technology\eDataSecurity\eDSloader.exe

C:\Acer\LANScope Agent\awtray.exe

C:\Program Files\HP\HP Software Update\HPWuSchd2.exe

C:\Program Files\iTunes\iTunesHelper.exe


C:\Documents and Settings\Crystal Fulmore\Local Settings\Application Data\TheWeatherNetwork\WeatherEye\WeatherEye.exe

C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe

C:\Program Files\Acer WLAN 11g USB Dongle\ZDWlan.exe

C:\Program Files\FinePixViewerS\QuickDCF2.exe

C:\Program Files\Hp\Digital Imaging\bin\hpqtra08.exe

C:\Acer\Empowering Technology\eLock\Monitor\LockMon.exe

C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe

C:\Acer\LANScope Agent\awServ.exe

C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe

C:\Program Files\Bonjour\mDNSResponder.exe

C:\Program Files\Java\jre6\bin\jqs.exe

c:\Program Files\Common Files\LightScribe\LSSrvc.exe

C:\Acer\Empowering Technology\eLock\LockServ.exe

C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe


C:\WINDOWS\system32\svchost.exe -k imgsvc



C:\Program Files\iPod\bin\iPodService.exe

C:\Program Files\Norton AntiVirus\Engine\\ccSvcHst.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\WINDOWS\System32\svchost.exe -k HTTPFilter

C:\Documents and Settings\Crystal Fulmore\My Documents\Downloads\dds.scr

============== Pseudo HJT Report ===============

uStart Page = hxxp://sympatico.msn.ca/

uSearch Page = hxxp://ca.rd.yahoo.com/customize/ycomp/defaults/sp/*http://ca.yahoo.com

uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7

uInternet Settings,ProxyServer = http=

uInternet Settings,ProxyOverride = <local>;*.local

uSearchURL,(Default) = hxxp://ca.rd.yahoo.com/customize/ycomp/defaults/su/*http://ca.yahoo.com

mWinlogon: Userinit=c:\windows\system32\Userinit.exe

BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll

BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\progra~1\spybot~1\SDHelper.dll

BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\\IPSBHO.DLL

BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

TB: Acer eDataSecurity Management: {5cbe3b7c-1e47-477e-a7dd-396db0476e29} - c:\windows\system32\eDStoolbar.dll

TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} -

uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe

uRun: [updateMgr] c:\program files\adobe\acrobat 7.0\reader\AdobeUpdateManager.exe AcRdB7_0_0

uRun: [WeatherEye] c:\documents and settings\crystal fulmore\local settings\application data\theweathernetwork\weathereye\WeatherEye.exe

uRun: [spybotSD TeaTimer] c:\program files\spybot - search & destroy\TeaTimer.exe

mRun: [LaunchApp] Alaunch


mRun: [skyTel] SkyTel.EXE

mRun: [Alcmtr] ALCMTR.EXE

mRun: [ntiMUI] c:\program files\newtech infosystems\nti cd & dvd-maker 7\ntiMUI.exe

mRun: [<NO NAME>]

mRun: [RemoteControl] "c:\program files\cyberlink\powerdvd\PDVDServ.exe"

mRun: [iMJPMIG8.1] "c:\windows\ime\imjp8_1\IMJPMIG.EXE" /Spoil /RemAdvDef /Migration32

mRun: [iMEKRMIG6.1] c:\windows\ime\imkr6_1\IMEKRMIG.EXE

mRun: [MSPY2002] c:\windows\system32\ime\pintlgnt\ImScInst.exe /SYNC

mRun: [PHIME2002ASync] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /SYNC

mRun: [PHIME2002A] c:\windows\system32\ime\tintlgnt\TINTSETP.EXE /IMEName

mRun: [igfxTray] c:\windows\system32\igfxtray.exe

mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe

mRun: [Persistence] c:\windows\system32\igfxpers.exe

mRun: [Acer Empowering Technology Monitor] c:\windows\system32\SysMonitor.exe

mRun: [eDataSecurity Loader] c:\acer\empowering technology\edatasecurity\eDSloader.exe 0

mRun: [eLockMonitor] c:\acer\empowering technology\elock\monitor\LaunchMonitor.exe

mRun: [AdminWorks Tray] "c:\acer\lanscope agent\awtray.exe"

mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exe

mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe

mRun: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k

mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime

mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\acerwl~1.lnk - c:\program files\acer wlan 11g usb dongle\ZDWlan.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\exifla~1.lnk - c:\program files\finepixviewers\QuickDCF2.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\hpdigi~1.lnk - c:\program files\hp\digital imaging\bin\hpqtra08.exe

StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE

IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe

IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe

IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\progra~1\spybot~1\SDHelper.dll

DPF: {02BCC737-B171-4746-94C9-0D8A0B2C0089} - hxxp://office.microsoft.com/templates/ieawsdc.cab

DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab

DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab

DPF: {1C11B948-582A-433F-A98D-A8C4D5CC64F2} - hxxp://design-concept.ca/Core/Player/2020PlayerAX_Win32.cab

DPF: {4CCA4E80-9259-11D9-AC6E-444553544200} - hxxp://h30155.www3.hp.com/ediags/dd/install/HPInstallMgr_v01_6.cab

DPF: {5C6698D9-7BE4-4122-8EC5-291D84DBD4A0} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader3.cab

DPF: {5F8469B4-B055-49DD-83F7-62B522420ECC} - hxxp://upload.facebook.com/controls/FacebookPhotoUploader.cab

DPF: {6A344D34-5231-452A-8A57-D064AC9B7862} - hxxps://webdl.symantec.com/activex/symdlmgr.cab

DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1187756300937

DPF: {6E5E167B-1566-4316-B27F-0DDAB3484CF7} - hxxp://www.photolab.ca/Upload/ImageUploader4.cab

DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab

DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab

DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_02-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab

DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab

DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://www.adobe.com/products/acrobat/nos/gp.cab

Notify: igfxcui - igfxdev.dll

SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll

================= FIREFOX ===================

FF - ProfilePath - c:\docume~1\crysta~1\applic~1\mozilla\firefox\profiles\jp03uw2c.default\

FF - prefs.js: browser.startup.homepage - hxxp://sympatico.msn.ca/

FF - component: c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\ipsffplgn\components\IPSFFPl.dll

FF - plugin: c:\documents and settings\crystal fulmore\application data\facebook\npfbplugin_1_0_1.dll

FF - plugin: c:\documents and settings\crystal fulmore\application data\facebook\npfbplugin_1_0_3.dll

FF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\


c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.lu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nu", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.nz", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbaam7a8h", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgberp4a5d4ar", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--p1ai", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.xn--mgbayh7gpa", true);

c:\program files\mozilla firefox\greprefs\all.js - pref("network.IDN.whitelist.tel", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pr

ef", true);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);

c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);

c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");

============= SERVICES / DRIVERS ===============

R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1107000.00c\symds.sys [2010-5-20 328752]

R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1107000.00c\symefa.sys [2010-5-20 173104]

R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\bashdefs\20100709.001\BHDrvx86.sys [2010-7-12 691248]

R1 ccHP;Symantec Hash Provider;c:\windows\system32\drivers\nav\1107000.00c\cchpx86.sys [2010-5-20 501888]

R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1107000.00c\ironx86.sys [2010-5-20 116784]

R2 AWService;AdminWorks Agent X6;c:\acer\lanscope agent\awServ.exe [2006-4-21 67072]

R2 eLock2BurnerLockDriver;eLock2BurnerLockDriver;c:\windows\system32\eLock2BurnerLockDriver.sys [2007-8-20 17536]

R2 eLock2FSCTLDriver;eLock2FSCTLDriver;c:\windows\system32\eLock2FSCTLDriver.sys [2007-8-20 90112]

R2 LockServ;LockServ;c:\acer\empowering technology\elock\lockserv.exe -p --> c:\acer\empowering technology\elock\LockServ.exe -p [?]

R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\\ccsvchst.exe [2010-5-20 126392]

R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2010-5-26 102448]

R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\ipsdefs\20100730.001\IDSXpx86.sys [2010-7-30 331640]

R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\virusdefs\20100802.002\NAVENG.SYS [2010-8-2 85424]

R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_17.0.0.136\definitions\virusdefs\20100802.002\NAVEX15.SYS [2010-8-2 1362608]

S3 Acer ODDSpeedControl;Acer ODDSpeedControl;c:\acer\empowering technology\eacoustics\oddspeedctl\speedcontrol.exe [2007-8-20 81920]

S3 Symantec Core LC;Symantec Core LC;c:\program files\common files\symantec shared\ccpd-lc\symlcsvc.exe [2007-8-21 1251720]

=============== Created Last 30 ================

2010-08-02 19:13:47 0 ----a-w- c:\documents and settings\crystal fulmore\defogger_reenable

2010-07-31 17:18:14 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys

2010-07-31 17:18:12 20952 ----a-w- c:\windows\system32\drivers\mbam.sys

2010-07-31 17:18:12 0 d-----w- c:\program files\Malwarebytes' Anti-Malware

2010-07-31 16:22:30 0 d-----w- c:\program files\Spybot - Search & Destroy

2010-07-31 16:22:30 0 d-----w- c:\docume~1\alluse~1\applic~1\Spybot - Search & Destroy

2010-07-29 17:47:27 0 d-----w- c:\program files\MTS Allstream

2010-07-22 00:05:00 0 d-----w- c:\program files\CDisplay

2010-07-17 16:00:42 0 d-----w- C:\TempDVD

2010-07-14 03:30:53 0 d-----w- c:\program files\iPod

2010-07-14 03:30:47 0 d-----w- c:\program files\iTunes

2010-07-14 03:25:47 0 d-----w- c:\program files\Bonjour

2010-07-13 17:40:55 744448 -c----w- c:\windows\system32\dllcache\helpsvc.exe

==================== Find3M ====================

2010-07-12 03:55:26 38023 ----a-w- c:\windows\DIIUnin.dat

2010-05-18 21:35:16 91424 ----a-w- c:\windows\system32\dnssd.dll

2010-05-18 21:35:16 107808 ----a-w- c:\windows\system32\dns-sd.exe

2010-05-06 10:41:53 916480 ----a-w- c:\windows\system32\wininet.dll

2008-04-07 02:53:53 0 -c--a-w- c:\program files\temp01

2008-08-05 23:07:40 32768 --sha-w- c:\windows\system32\config\systemprofile\local settings\history\history.ie5\mshist012008080520080806\index.dat

============= FINISH: 14:22:37.64 ===============


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Hello crysbit! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Step 1

I see you are running Teatimer.

I suggest you to disable it because it can interfere with the changes you'll make on your system.

When everything is done and your log is clean again, you can enable it again.

If teatimer gives you a warning afterwards that some changes were made, allow this instead of blocking it.

How to disable TeaTimer <== click me for instructions.

After you disabled Teatimer, download ResetTeaTimer.exe to your desktop.

Then run ResetTeaTimer.exe.

This will only take a few seconds.

Step 2

Please, uninstall the following applications:

  1. Adobe Reader 8.1.2
  2. Adobe Reader 8.1.2 Security Update 1 (KB403742)
  3. BitTorrent 5.0.9
  4. LimeWire 4.16.6

You can read, how to do this here:

Step 3

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 4

Please download and install this one:


Step 5

Go into C:\Program Files\Malwarebytes' Anti-Malware and you will see a file called mbam.exe Right click on it and drop down to Rename change the name to firefox.com From mbam.exe to firefox.com . Please, restart your computer.

Step 6

  • Launch Malwarebytes' Anti-Malware
  • Go to "Update" tab and select "Check for Updates". If an update is found, it will download and install the latest version.
  • Go to "Scanner" tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

In your next reply, please include these log(s):

  1. JavaRa log
  2. MalwareBytes' Anti-Malware log
  3. a new fresh DDS log only

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In Step 2, adobe Reader 8.1.2 Security Update 1 (KB403742) is not listed in Add/Remove Programs. Is this a problem, or would it have uninstalled with Adobe Reader 8.1.2? I've uninstalled the other programs listed. Should I continue with the remainder of the steps?

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I removed all versions of JAVA, downloaded the JavaRa program and unzipped it as instructed. I started the JavaRa program, selected the language, clicked to remove older versions. It prompted me telling me that all instances of Internet explorer should be closed, which they were, then I clicked 'OK'. Then this error message popped up:

JavaRa has encountered a problem and needs to close. We are sorry for the inconvience.

If you were in the middle of something, the information you were working on might be lost.

Please tell Microsoft about this problem.

We have created an error report that you can send to us. We will treat this report as confidential and anonymous.

To see what the data this error report contains, click here.

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Step 3 - Skipped the JavaRa log due to above error.

Couldn't delete C:\Program Files\Java (Cannot delete jusched.exe: Access is denied)

Deleted the other folders from the list.

Step 4 - Can't complete it

Error message from my machine: Server not found. Firefox can't find the server at data.mbamupdates.com

Error from another machine: Internet Explorer cannot display the webpage.

I have the rules.ref file that I pulled from another machine after downloading the updates. I used it to replace the file on my machine before I posted this topic (as per instructions from another topic on manual updates).

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I have the rules.ref file that I pulled from another machine after downloading the updates. I used it to replace the file on my machine before I posted this topic (as per instructions from another topic on manual updates).

Good decision! :rolleyes:

Please, perform a quick scan.

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Good decision! :rolleyes:

Please, perform a quick scan.

Malwarebytes' Anti-Malware 1.46


Database version: 4379

Windows 5.1.2600 Service Pack 3

Internet Explorer 8.0.6001.18702

8/4/2010 6:40:49 PM

mbam-log-2010-08-04 (18-40-49).txt

Scan type: Quick scan

Objects scanned: 142849

Time elapsed: 8 minute(s), 23 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)

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**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

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Please uninstall FrostWire 4.17.2 and then:

Open Notepad and copy and paste the text in the code box below into it:

c:\program files\temp01

c:\program files\Java
c:\program files\BitTorrent
c:\documents and settings\Crystal Fulmore\Application Data\BitTorrent
c:\documents and settings\Crystal Fulmore\Application Data\FrostWire
c:\documents and settings\Crystal Fulmore\Application Data\LimeWire

uInternet Settings,ProxyServer = http=
uInternet Settings,ProxyOverride = <local>;*.local

Save the file to your desktop and name it CFScript.txt

Then drag the CFScript.txt into the ComboFix.exe as shown in the screenshot below.


This will start ComboFix again. It may ask to reboot. Post the contents of Combofix.txt in your next reply.

Note: These instructions and script were created specifically for this user. If you are not this user, do NOT follow these instructions or use this script as it could damage the workings of your system.

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Please do the following to see if it resolves the issue.

Temporarily disable your Anti-Virus and other security software while installing and running.

Windows XP:

  • Click on Start and select Control Panel
  • Open Add/Remove Programs
  • Uninstall Malwarebytes' Anti-Malware
  • Restart your computer very important
  • Download and run mbam-clean.exe from here
  • It will ask to restart your computer, please allow it to do so very important
  • After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
    • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
      Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.

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ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go here then click on: EOLS1.gif
  • Select the option YES, I accept the Terms of Use then click on: EOLS2.gif
  • When prompted allow the Add-On/Active X to install.
  • Now click on Advanced Settings and select the following:

    • Remove found threats
    • Scan archives
    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

[*]Now click on: EOLS3.gif

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on: EOLS4.gif

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

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ESETSmartInstaller@High as CAB hook log:

OnlineScanner.ocx - registred OK

# version=7

# iexplore.exe=8.00.6001.18702 (longhorn_ie8_rtm(wmbla).090308-0339)

# OnlineScanner.ocx=

# api_version=3.0.2

# EOSSerial=a44ab0bad90ed943aedfa90dac5f0bb7

# end=finished

# remove_checked=true

# archives_checked=true

# unwanted_checked=true

# unsafe_checked=true

# antistealth_checked=true

# utc_time=2010-08-07 04:40:58

# local_time=2010-08-06 11:40:58 (-0600, Central Daylight Time)

# country="United States"

# lang=1033

# osver=5.1.2600 NT Service Pack 3

# compatibility_mode=3584 16777191 100 0 0 0 0 0

# compatibility_mode=8192 67108863 100 0 0 0 0 0

# scanned=123792

# found=1

# cleaned=1

# scan_time=4380

D:\Incomplete\T-5176912-all i want is everything def new cover version.mp3 a variant of WMA/TrojanDownloader.GetCodec.gen trojan (cleaned - quarantined) 00000000000000000000000000000000 C

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Please download to your Desktop: Dr.Web CureIt

  • After the file has downloaded, disable your current Anti-Virus and disconnect from the Internet
  • Doubleclick the drweb-cureit.exe file, then click the Start button, then the OK button to perform an Express Scan.
  • This will scan the files currently running in memory and when something is found, click the yes button when it asks you if you want to cure it.
  • Once the short scan has finished, Click on the Complete scan radio button.
  • Then click on the Settings menu on top, the select Change Settings or press the F9 key. You can also change the Language
  • Choose the Scanning tab and I recomend leaving the Heuristic analysis enabled (this can lead to False Positives though)
  • On the File types tab ensure you select All files
  • Click on the Actions tab and set the following:
    • Objects Infected objects = Cure, Incurable objects = Move, Suspicious objects = Report
    • Infected packages Archive = Move, E-mails = Report, Containers = Move
    • Malware Adware = Move, Dialers = Move, Jokes = Move, Riskware = Move, Hacktools = Move
    • Do not change the Rename extension - default is: #??
    • Leave the default save path for Moved files here: %USERPROFILE%\DoctorWeb\Quarantine\
    • Leave prompt on Action checked

    [*]On the Log file tab leave the Log to file checked.

    [*]Leave the log file path alone: %USERPROFILE%\DoctorWeb\CureIt.log

    [*]Log mode = Append

    [*]Encoding = ANSI

    [*]Details Leave Names of file packers and Statistics checked.

    [*]Limit log file size = 2048 KB and leave the check mark on the Maximum log file size.

    [*]On the General tab leave the Scan Priority on High

    [*]Click the Apply button at the bottom, and then the OK button.

    [*]On the right side under the Dr Web Anti-Virus Logo you will see 3 little buttons. Click the left VCR style Start button.

    [*]In this mode it will scan Boot sectors of all disks, All removable media, and all local drives

    [*]The more files and folders you have the longer the scan will take. On large drives it can take hours to complete.

    [*]When the Cure option is selected, an additional context menu will open. Select the necessary action of the program, if the curing fails.

    [*]Click 'Yes to all' if it asks if you want to cure/move the files.

    [*]This will move it to the %USERPROFILE%\DoctorWeb\Quarantine\ folder if it can't be cured. (in this case we need samples)

    [*]After selecting, in the Dr.Web CureIt menu on top, click file and choose save report list

    [*]Save the report to your Desktop. The report will be called DrWeb.csv

    [*]Close Dr.Web Cureit.

    [*]Reboot your computer!! Because it could be possible that files in use will be moved/deleted during reboot.

    [*]After reboot, post the contents of the log from Dr.Web you saved previously to your Desktop in your next reply with a new hijackthis log.


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Here is the contents of the Dr. Web Log:

pifCrawl.exe;C:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A08};Trojan.Swizzor.based;Deleted.;

A0202791.reg;C:\system volume information\_restore{6878E952-D0C8-4B42-9C1D-8CE4EE7F9B17}\RP398;Trojan.StartPage.1505;Deleted.;

A0204270.exe;C:\system volume information\_restore{6878E952-D0C8-4B42-9C1D-8CE4EE7F9B17}\RP405;Trojan.WiFiKill;Deleted.;

A0204271.exe;C:\system volume information\_restore{6878E952-D0C8-4B42-9C1D-8CE4EE7F9B17}\RP406;Trojan.Swizzor.based;Deleted.;

And what do you mean by a new hijackthis log file? Which scan is that?

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Please do an online scan with Kaspersky WebScanner

  1. Read through the requirements and privacy statement and click on Accept button.
  2. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
  3. When the downloads have finished, click on Settings.
  4. Make sure the following is checked.
    • Spyware, Adware, Dialers, and other potentially dangerous programs
      Mail databases

[*]Click on My Computer under Scan.

[*]Once the scan is complete, it will display the results. Click on View Scan Report.

[*]You will see a list of infected items there. Click on Save Report As....

[*]Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button.

[*]Please post this log in your next reply.

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