Tyler_Durden Posted August 2, 2010 ID:294535 Share Posted August 2, 2010 Hello, I have posted here before on how to stop browser redirects. I recieved a lengthy analysis from MBAM forum member Kenny94, http://forums.malwarebytes.org/index.php?s...=58546&st=0I reset the router, and changed passworeds.I have reformated and installed a fresh OS. The problem is still happening. I am at wits end ith this. All the computers in my house suffer the same thing. I tried to update MBAM on my brother's computer and it would not let me, just as I expected. But then we took his computer to his friends house and connected to the internet there. From there he was able to update MBAM, and other AV and anti-malware programs as well. They detected and deleted numerous virus and malware. Why is it only at my router we suffer from this? If anyone can give me more info please. Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295220 Share Posted August 4, 2010 Can anyone please help me with this? I dont know what to do here, I'm willing to try anything. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295472 Share Posted August 4, 2010 This sounds indeed like a router issue.Did you backup any data which you restored and/or do you use a shared drive/folder for your computers?Can you bypass the router for one of the computers (i.e. plug in the cable that normally goes in the router directly into your computers LAN port) and see if the issues still persist? Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295493 Share Posted August 4, 2010 Hi elise I did not backup anything, which is fine because i had nothing important on this computer. I also do not use a shared folder, I use my own. I will try to by pass the router to see what happens. Thank you for your reply. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295496 Share Posted August 4, 2010 Okay, please let me know what happens. Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295501 Share Posted August 4, 2010 I plugged the cable directly into my comp and nothing, because my router is also my modem I believe. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295514 Share Posted August 4, 2010 Yes, that is possible (I have such a connection myself).Can you please explain how you performed the router reset and password change? Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295529 Share Posted August 4, 2010 Well my router is a NETgear ADSL2, and it doesnt have a pinhole sized button to reset it. So I looked on the website and it said to unplug it for two minutes, and hold down the power button. I did this and it reset to where i had to enter the default login and PW (i.e. admin, password) I went in there and changed the password. After that I couldnt connect to the internet and had to call my isp to get me back online they gave me a random PW and now it works again. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295540 Share Posted August 4, 2010 I see your problem here. Is one of the affected computers portable? If so, could you take it to a friend/neighbour/family member to check if it works fine on another connection? Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295544 Share Posted August 4, 2010 My brother's computer is the only laptop that connects to our router. He is not here right now, but we did take it to a friend's house the other day, and while there were still pop ups, he did manage to update all his AV programs, which at our house , is impossible. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295563 Share Posted August 4, 2010 Could you provide me with the exact model of your router (including nr. and so on). That way, I can see if I can find an online manual for it and check what would be the proper reset-to-factory-settings way.However, since this is a DSL router, you will need indeed some data from your ISP. For example, I have the same connection, if I were to reset my router, I need to access it and enter my ISP's username and password first.For that reason it would be good (if you didn't do it already) to contact your ISP and explain the situation and ask them how to properly reset the router in order to get rid of any possible infections (unfortunately not all ISP's are very cooperative). Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295568 Share Posted August 4, 2010 Thank you elise, my router is a NETgear Wireless-N 300 Router with DSL Modem DGN2000. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295575 Share Posted August 4, 2010 Did your router come with a CD? If so, it should have a user manual on it. Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295578 Share Posted August 4, 2010 Ok I just called Netgear and they said to hold two buttons on the side to reset it. I was holding only one. Ok I am going to reset the router, and I'm going to assume I will have to call my ISP, just as you said because the information will then be different. Link to post Share on other sites More sharing options...
Elise Posted August 4, 2010 ID:295580 Share Posted August 4, 2010 Well, that would explain the fact that it wasn't reset correctly. Maybe you can call your ISP first to get all necessary information, just in case.... Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 4, 2010 Author ID:295661 Share Posted August 4, 2010 Ok just went through a big hassle doing that now, I fully reset and changed passwords everywhere, I hope this works. Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 5, 2010 Author ID:295722 Share Posted August 5, 2010 So far so good the redirects and pop ups are gone for now!!! I cannot believe that worked! My question is how was just the router affected? and how did it happen? Link to post Share on other sites More sharing options...
Tyler_Durden Posted August 5, 2010 Author ID:295723 Share Posted August 5, 2010 So far so good, the redirects and pop ups are gone!!! It took a while but it seems that the problem is gone for now! My question is how was only the router affected? Most importantly how did this happen? BTW thank you for help Link to post Share on other sites More sharing options...
Elise Posted August 5, 2010 ID:295843 Share Posted August 5, 2010 You're quite welcome. These days many internet users are connected through a router. That makes them a preferred target for malware. More information on router infections can be found for example here Link to post Share on other sites More sharing options...
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