MBAM_ERROR_LOAD QUARANTINE

[kusunagi]

Hi,

I got an error and i am unable to solve it.

MBAM_ERROR_LOAD QUARANTINE (0,6)

This error will occur during scan and when i press the quarantine tabs of the program. If i press quarantine it will prompt the above error and the quarantine screen will not show any file. However, if i press again malwarebytes' anti-malware will prompt another error below and still not showing any quarantine file.

MBAM_ERROR_LOAD QUARANTINE (0,14)

And if continue to repeat the process, malwarebytes' anti-malware will stop working and exit its windows.

I am currently using windows 7 x86 and I have try install and reinstall it. I try goggle for solution but not much information about it. Hope someone can help me with the two problems.

Thank you...

[Firefox]

Hello and

Please try the following to see if it helps:

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• NOTE: If you get SHGetValue failed with error code 0, that only means that the tool has nothing to perform, continue on with the next step....
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[noknojon]

Welcome kusungai -

Please try this if you still have a problem after you follow the advice from Firefox -

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Reset Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Do not show hidden files and folders is selected under Hidden files and folders
  
• Next, check the box next to Hide protected operating system files (Recommended)
  
• Then, check the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Thank You -

[kusunagi]

Yeah problem solved. Thank guys... But can i know what i done wrong and cause such problem? I wonder is it because i delete mbam with some uninstaller and clear the registry without a proper restart?

[Firefox]

Just curious and also so anyone else following this thread, what was the fix that worked for you?

Possible causes may be the way you uninstalled it. Another possible cause could be if you had an error while trying to download the latest update definitions it could cause problems opening up.

It is possible also that you have some file corruption going on in your hard drive, and it happen to be in the section where Malwarebytes is installed. If you want to run a checkdisk on your drive, below are the instructions....

Disk Check Instructions

Please do the following, use the instructions appropriate to your version of Windows:

Run a Disk Check on your C: drive in Windows XP:

• Click Start and open My Computer
  
• Right-click on C: and select Properties
  
• Click on the Tools tab
  
• Under Error-checking click the Check Now... button
  
• Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  
• When the message box pops up, click the Schedule disk check button and restart your computer
  
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
  

Run a Disk Check on your C: drive in Windows Vista or Windws 7:

• Click the Start button and select Computer
  
• Right-click on C: and select Properties
  
• Click on the Tools tab
  
• Under Error-checking click the Check Now... button and click Continue at the User Account Control prompt
  
• Mark the box next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
  
• When the message box pops up, click the Schedule disk check button and restart your computer
  
• Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
  

Please let us know how it went.

Thank you

[kusunagi]

Hi. Thank Firefox your solution work. Sorry for the late reply coz i have to scan my partitions and well no problem with my hdd. So i guess is the delete registry without restart that cause this problem unless there's others. lol.

Btw, Noknojon i try your solution b4. It don't really work. But thank you for your solution. Look like the problem may really link to bad install or uninstall problem...

Thank guys =)

[Firefox]

I am glad it worked for you, if you have any other issues or questions don't hesitate to ask.