Update Error

[bwcat]

I cannot update my definitions. This is not the 732 error and I have tried allowing the updating site in my internet tools. Please help me- I think it also linked to my other programs not updating - like itunes and avg.

[Wide_Glide]

Hello bwcat and

Step 1.

Please try this first to make sure you have the latest version of Malwarebytes'

Windows XP:

• 
  
• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  

o Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

o Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Windows Vista and Windows 7:

* Click on the Start button and select Control Panel

* Click on Programs and Features

* Uninstall Malwarebytes' Anti-Malware

* Restart your computer very important

* Download and run mbam-clean.exe from here

* It will ask to restart your computer, please allow it to do so very important

* After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

o Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

o Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Step 2.

• 
  
• Open Internet Explorer
  
• Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  
• Click on Tools at the top and select Internet Options
  
• Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  
• Click on the Connections tab
  
• Click on the LAN settings button
  
• Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  
• Click on the OK button to close the Local Area Network (LAN) Settings window
  
• Click on the OK button to close the Internet Options window
  
• Use this diagram as a guide
  
• Try updating Malwarebytes' Anti-Malware again -And AVG
  
  

Step 3.

If no luck with the above instructions, since you stated that your itunes and AVG is not updating also:

I suggest letting one of the Experts have a look at it to start the cleaning process. It is a FREE service

As we don't work on Malware removal in the General Malwarebytes' Anti-Malware Forum as it is for issues with the program itself,

only in the Malware Removal - HijackThis Logs section

Please print out, read and follow the Directions Here, skipping any steps you are unable to complete. Then post a NEW Topic Here

One of the Expert helpers there will give you one-on-one assistance when one becomes available.

Please note that it may take 48 hours or more for you to receive a response in the malware removal forum, as it is often busy at times. Please do not reply to your own post asking for help unless its been more than 48 hours since you originally posted, as this can make it appear as though you are being helped and take longer for you to get help. If no one has replied within 48 hours then please go ahead and either reply to your post or send a private message to a Moderator and let them know that you're still needing assistance.

Logs to reply with:(If possible)

MBAM

DDS/GMER

If you are unable to do all or any of the steps in the link to the directions above, just post your problem into the forum I gave you a link to anyway and someone will be able to assist you.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options(Immediate Email Notification) so that you're alerted when someone has replied to your post.

Email Notification of new messages

Also, when replying, please use the ADDREPLY button located at the bottom of the page, as this makes the forum easier to read.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or HERE

Please post back and let us know the results

Thanks