J Toledo Posted July 31, 2010 ID:293531 Share Posted July 31, 2010 Hello, I have to apologize from the outset that I don't have any logs to show. My computer, running Windows 7, started locking up a week ago. I have run anti-virus (MSE), and it come up clean. I ran MBAM a few days ago--came up clean, but couldn't make a log because the infection ate Notepad. When I boot up, it will let me go into Safe Mode about half the time, the other half it just freezes. When I do get it to boot, it will run for maybe 2-3 minutes before it locks up again. I've tried booting with the recovery discs, but it doesn't seem to work all that well. It will attempt a fix, then reboot itself. Some of the warnings I have received were, "Reboot and Select proper Boot device or Insert Boot Media in selected Boot device and press a key" and "Status: 0xc00000e9 An unexpected i/o error has occurred." Whatever this infection is, it seems to crash Windows Explorer a lot. I bought this computer (HP6310y) in March and have made no additions to the configuration. I know I'm leaving you without a handicap without an HJT log, but do you have any suggestions on how I should proceed? Link to post Share on other sites More sharing options...
Staff screen317 Posted August 29, 2010 Staff ID:306323 Share Posted August 29, 2010 Hi and welcome to Malwarebytes.My apologies for the extended delay. Do you still need help? Link to post Share on other sites More sharing options...
Staff screen317 Posted September 28, 2010 Staff ID:319553 Share Posted September 28, 2010 Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.Other members who need assistance please start your own topic in a new thread. Thanks! Link to post Share on other sites More sharing options...
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