Runtime error 399 vbalsgrid6.ocx

[rodger39]

I cant run Malwarebytes, it instantly comes up with an error message when i try and open it that reads "Runtime error 399, Component vbalsgrid6.ocx is not registered, a file is missing or invalid.

I googled the crap out of this and the best I got was this:

http://forums.malwarebytes.org/index.php?showtopic=6207

but the thread got locked and no where in it is a solution for me.

I've tried

downloading that microsoft 6 package

downloading and running a cache clearer

downloading rootrepeal which didnt find anything

something else i forget

is there a known solution to this problem? or another anti malware program comparable to this one?

im running vista fwiw

[noknojon]

Hi roger39 -

You do not list any other Security , Antivirus and Firewall installed - These can be very relevent -

First try the Un/Reinstall even if you have then we can start from fresh there -

A quote from AdvancedSetup = There is never anything that cannot be fixed - We always can fix it if You wish -

To Fully Remove and Reinstall a Fresh New Copy of Malwarebytes - Read Carefully

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important !
  
• Download and run mbam-clean.exe from here
  

It will ask to restart your computer, please allow it to do so, very important

After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

Note: You will need to reactivate the program using the license you were sent via email if using the Pro version only

Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications.

You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.

Thank You -

EDIT -

Please post back for next steps -

vbalsgrid6.ocx is a third party component. It is not part of the MS VB6 runtimes.

[rodger39]

i ran spybot, im currently trying to get rid of this 'Malware Doctor' thing that spybot cant find even after updating. Of course i tried uninstalling rebooting and reinstalling, about a dozen times now. my anti virus (just the windows defender) was off at the time so that shouldnt have been an issue, i wouldnt think.. ill look againin tomorrow

[gtyhfy]

Hello rodger39,

[...]i'm currently trying to get rid of this 'Malware Doctor' thing[...]

Most likely it is done by the malware. If you can find another computer that can update MBAM, you may copy the database and get the updated copy to the infected one.

ISSUE: I need to get the latest database onto a computer that cannot access the Internet.

SOLUTION: You can manually copy the database from a working computer using a flash drive or CD onto the infected PC. Our database file is stored in the following locations.

• Windows XP and 2000
  
• C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  
• Windows Vista and Windows 7:
  
• C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref
  

If you wish to have your system checked by an expert heper, you may follow the instructions below -

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below so that a qualified expert helper will help you to clean those nasty malware for free at the malware removal forum -

• If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  
• Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
  
• Then post a NEW topic here, remember to describe your problem along with the necessary logs (MBAM ,DDS, GMER) in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  
• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
• After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  
• Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  
• Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
  If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  
• Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.
  

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

If you're a Corporate or Technician Licensed customer seeking assistance please send an email to corporate-support@malwarebytes.org. Please quote your order reference number when you send the request.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

[noknojon]

my anti virus (just the windows defender) was off at the time so that shouldnt have been an issue, i wouldnt think.. ill look againin tomorrow

Thank you for at last disclosing this part of the problem - Windows Defender is not enough for you to be using -

Microsoft Security Essentials linked here is the minimum that you should be using as it is always active and includes a firewall -

Now please follow the instructions left above by gtyhfy so that the experts can fully clear this problem -

This problem has been solved by our experts in other posts - Please follow the instructions above -

Thank You -

[daemondog]

Hi,

can I post to a two year old thread?

I too am having the same issue with vbalsgrdi6.ocx. I can see the activex component in c:/Program Files/Malwarebyes' Anti-Malware but something must be missing/corrupted.

Going to perform the above instructions however the link to mbam-clean.exe is no longer valid. Most current clean I could find is mbam-clean-1.60.2.0003. Will that work for Malwarebytes 1.62? Would it be advisable to use RevoUninstaller to remove Malwarebytes? I always thought it did a better job of cleaning the registry.

One last thing. If I end up copying the DB over from another machine (the machine in question is Windows XP & the copied from machine is Windows 7) can I just copy the vbalsgrdi6.ocx file.

One more last thing. I was performing Section I for Common Issues related to MSE & Malwarebytes when this happened. Maybe Revo whacked something?

thanks

[Firefox]

Hello and

We would perfer not to respond to a two year old thread and would prefer you start your own topic as everyones computer is different.... That being said, try the steps below:

Please do the following and let us know if this corrects the issue for you or not.

• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    You can also look up your ID and Key from the Registry and copy and paste it to a Notepad document before running the mbam-clean utility.
    
    Location for Windows x86
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Malwarebytes' Anti-Malware
    
    
    Location for Windows x64
    
    
    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Malwarebytes' Anti-Malware
    
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.
    

[daemondog]

Hi & thanks, will start a new thread in the future.

yes I did perform those steps as detailed (with restart & disable MSE) but it did not help. Still getting = run-time error '339': component 'vblasgrid6.ocx' or one of it's dependencies is not correctly registered: a file is missing or invalid.

So I performed a system restore to two days ago (I started this yesterday) & now getting = run-time error '383': 'Text' property is read only

& when I attempt to uninstall =C:\program files\malwarebytets anti-malware\unins000.msg is missing. Please correct the problem or obtain a new copy of the program.

I was about to go to the Win 7 machine & obtain a copy of the DB per instructions gtyhfy.

thank you for the assistance

[Firefox]

Since you did a system restore please follow my steps once more and do a clean install....

[daemondog]

Hi - guess I'm really mucking about here. Since last I posted have tried several things. undid the System restore - that made things worse. Put me back to run-time error '339'.

Have completed the steps from above more than once performing restarts after removal & mbam clean, disabled MSE during install - continue to get '339'.

Copied rules.ref over from Win 7 machine (which is 64 bit in case that matters). Copied 'vbalsgrid6.ocx' over too. Same result. In fact copied all of C:\Program Files\malwarebytes & C:\Program Data\Malwarebytes over with same result.

removed anything & everything that has to do with Malwarebytes, ran CCleaner in case registry was frag'd. reran procedures above.

restored the registry from two weeks ago. reran procedures.

Installed mbam version 1.60. reran

Getting Run-time error '339': component 'vbalsgrid6.ocx' or one of it's dependencies is not correctly registered: a file is missing or invalid. - every time. @ least it's persistent.

I am really @ a loss. Ran MSE scan as well as Malicious Software Removal Tool & the Microsoft Safety Scanner too. Didn't really think it was virus related but couldn't hurt to run all the scan anyway.

Currently running an sfc scan. may take a while - older machine.

It was all working beautifully until yesterday when I removed MB to exclude the mbam processes in MSE. Malwarebytes appears to install fine but when I ask it to fire up (have by the way unchecked the boxes for trial version & Update - only box checked is start) get a '339' every time. Have always clicked on activate after the free version has been installed. Three machines running MB Pro, Two 64-bit Win 7 & one 32-bit Win XP Home. Never an issue before.

thanks again

[Firefox]

I will have one of the staff guys stop by and take a look at your issue....

[AdvancedSetup]

As long as the computer is not infected try watching this video on how to possibly fix it and let us know.

I would recommend to right click and File Save-As in case the server is busy

0-440_and_339_errors.mp4

[daemondog]

That is an Awesome video!

Will give it a try in the AM & report back.

thanks

[daemondog]

hey - you guys are great! that worked like a charm.

It's always fun to learn new stuff.

thanks,

daemondog

[Firefox]

Glad you got it working, we were glad to be of service.... should you have any further questions or comments don't hesitate to ask.

Ron thanks for the video!

[AdvancedSetup]

Great, glad you were able to get things working again and learn new things in the process.

Cheers