Error code 732(12001,0)

[FrustratedbyWIndows]

Hi, sorry this may be a two fold question.

I have been using hotspot shield today. AFter leaving my laptop for a bit, I came back finding the login screenhas gone wonky where the login screen turned black with only the fingerprinting section visible. and after I log in there was this iexplorer.exe error window. I restarted my computer and tried to update my Malwarebytes before I run the scan, I first got a 132(0,0) error and after looking at the posts here I did what was suggested which was changing settings at internet explorer, internet options, LAN settings to autodetect proxy. After changing the setting, I get 132(12001, 0) error.

I tried unsinstalling and downloading a clean version in the link from one of the post on 132 error in this forum. Unfortunately, that still does not work.

My laptop is becoming slow after the iexplorer.exe incident... am wary and am really hoping to run this scan soon.

Can anyone help me?

Thanks in advance!

[Firefox]

Hi, and Welcome to Malwarebytes!

If you already checked your LAN settings, and tried a clean install, it could be that you are infected and that infection is preventing Malwarebytes from running.....

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

• Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  
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• Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.
  

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[AdvancedSetup]

The error code 732 is not in the latest version which means you're using an older program version.

Please do the following to see if it resolves the issue:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

Windows Vista and Windows 7:

• Click on the Start button and select Control Panel
  
• Click on Programs and Features
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or post to ask and we'll explain how to do it.
    

[noknojon]

Hi FrustratedbyWindows -

After changing the setting, I get 132(12001, 0) error.

Please note that you have also listed a 132 error several times in the post along with listing a 732 error message -

Was this a Typo or is this another problem you have found - They are not related errors -

Thank You -