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No Virus?


Rhea
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I've used your software atleast 3 times just to make sure I have no viruses, but I still think I have one. My CDrom icon pops up on my cursor like I just inserted a CD when I actually haven't. It does it like every 5 seconds and I have absolutely no clue why. Could your software be missing something? :)

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Welcome Rhea -

There may be also a hardware problem involving your CD player -

If you are conversant with your unit , can you open BIOS and (for now) set your CD player to the bottom of the "start up list" -

Other wise we can tell you how to disable the unit so it will not show as operating -

EDIT -

Please follow the directions below from AdvancedSetup -

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  • Root Admin

Please run the following and we'll take a look and see what we can find.

Create an Autoruns Log:

  • Please download Sysinternals Autoruns from here.
  • Save Autoruns.exe to your desktop and double-click it to run it.
  • Once it starts, please press the Esc key on your keyboard.
  • Now that scanning is stopped, click on the Options button at the top of the program and select Verify Code Signatures
  • Once that's done press the F5 key on your keyboard, this will start the scan again, this time let it finish.
  • When it's finished, please click on the File button at the top of the program and select Save and save the Autoruns.arn file to your desktop and close Autoruns.
  • Right click on the Autoruns.arn file on your desktop and hover your mouse over Send To and select Compressed (zipped) Folder
  • Attach the Autoruns.zip folder you just created to your next reply

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.

    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop

  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

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