pc reboots

[enes]

hi,

for the last 4 days my pc shuts itself off frequently

can you help me?

[AdvancedSetup]

Is it over heating? Are all the vents clean ? Are you having any power issues in your area?

[noknojon]

Related to the answer from AdvancedSetup -

You can download Speed Fan from my "live signature" to easily keep an eye on your temperatures - Click it to go to the download site -

Please ignore all other advertising on the site , and across the top line is the download tab -

As an aside do you get pop ups or redirected with online searching , that may infer you have any infection -

[enes]

yes the fans are cleaned

[noknojon]

Hi -

They may have been cleaned , but what levels of temperatures are running at the times of shutdowns -

Is it running very high or not - A quick 5 min check may solve this -

My fans were removed fully and cleaned along with fully dusting the inside of the case -

A very minor spot caused a 20 degree rise in temperatures that slowed and shut down my system -

That is why I installed Speed Fan - To keep a check on the system in one click -

Can you please list your operating System (XP Vista Win7) -

Thank You -

[enes]

hi,

xp sp3

and a toshiba laptop

[noknojon]

Please copy and paste this code into Run box - Close all other programs as this will reboot your computer and run a 5 stage Disk Check -

This may take from 30-60 mins to finish , so just let it run -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Thank You -

[enes]

hi,

i did that

what should i do now

should i restor to factory settings

[AdvancedSetup]

Update and Scan with Malwarebytes' Anti-Malware

• Start MalwareBytes AntiMalware (Vista users must Right click and choose RunAs Admin)
  
• Please DO NOT run MBAM in Safe Mode unless requested to, you MUST run it in normal Windows mode.
  
  • Update Malwarebytes' Anti-Malware
    
  • Select the Update tab
    
  • Click Update
    

  [*]When the update is complete, select the Scanner tab

  [*]Select Perform quick scan, then click Scan.

  [*]When the scan is complete, click OK, then Show Results to view the results.

  [*]Be sure that everything is checked, and click Remove Selected.

  [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply

  • If you accidently close it, the log file is saved here and will be named like this:
    
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
    

Then post back the MBAM log

Then run the following and post back the logs please.

Download

DDS

and save it to your desktop

http://download.bleepingcomputer.com/sUBs/dds.scr

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click

dds.scr

to run the tool.

When done, the

DDS.txt

will open.

Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:

1. DDS.txt
   
   
2. Attach.txt
   
   

• Save both reports to your desktop
  
  
• Please include the following logs in your next reply:
  DDS.txt
  and
  Attach.txt
  
  

Then run the following tool and post back the log for it as well.

Provide System Specifications:

• Please download Speccy from here and save the installer to your desktop or another location where you can easily find it.
  
• Double-click the file to begin installation and follow the onscreen steps to complete the installation and make sure that the checkbox next to Run Speccy is checked before you click on Finish at the end.
  
• Once the program starts it will analyze your system, please be patient as it may take a few moments to complete.
  
• Once it finishes and none of the areas say Analyzing click on the File button at the top and select Save Snapshot...
  
• Save the file to your desktop and click Ok to confirm
  
• Go to your desktop and right click on the file you just created and hover over Send to and select Compressed (zipped) Folder
  
• Please attach the zip file you just created to your next post