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Malewarebytes Freezes


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Hi

My Symantec kept popping up saying it had quarantined bloodhound.exploit.289. Most websites I have read say this is a low risk. I proceeded to do a full scan with Symantec and these were the results:

picturedt.jpg

I was told since one of the original locations is my Symantec that has been infected and basically useless. I was also told that I probably picked this up back a couple months ago when Java was vulnerable and I never deactivated something with it. I was advised to download Malewarebytes and run a full scan. I already checked my disk on startup and ran the mbam-clean.exe thing and did the necessary restarts. Everytime for me it finds two infections and then later in the scan normally around 48 minutes when it gets to a file named something like:

C:\windows\winssxs\x86_microsoft_windows_naturallanguage6_31bf3856ad364e35_6.0.6000.16386_none

_9ba4123e2dd0c459

At this point, everything on my computer freezes up and none of my clicks respond and control + alt + delete are non responsive. I can move my mouse cursor but the clicks don't respond. I have also tried running the scan in safe mode and the same thing happens. I've tried doing scans probably 10 times now with the same results. I tried uninstalling/reinstalling Malewarebytes, and it didn't help. Any help would be appreciated.

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Hi, and Welcome to Malwarebytes!

Before we proceed with the lock up issue, we have to make 100% sure that you are not still infected. It could well be the infection that is causing the lockups, low risk or not, its an infection in my book.

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :huh:

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Hi -

This can also be a disk fault -

Please try running a FULL disk check on the drive and see if that helps.

This is for Vista and the same method should be valid for Windows 7

How to Run Check Disk at Startup in Vista

Basically you need to start an Administrative/Elevated DOS prompt and the run

CHKDSK C: /R

Tell it yes to run it on reboot and then reboot and let it check the drive.

Thank You -

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