jburton Posted July 21, 2010 ID:288259 Share Posted July 21, 2010 I have a laptop with Windows 7 on it and using Norton 360 Version 4.2.0.12. I've downloaded Malwarebytes (free version), and it scans fine, but will not update - I get error message 12007. I've now modified Norton as Malwarebytes experts suggest to add the 5 Malwarebytes program Scan Exclusions (actually added in the section titled "Real Time Protection Exclusions", which I believe is the correct place for them), but that doesn't help. I then removed Malwarebytes, shut down my PC, and then reinstalled Malwarebytes. Still no success with updates. Any suggestions to help me with this would be much appreciated. Link to post Share on other sites More sharing options...
yardbird Posted July 22, 2010 ID:288263 Share Posted July 22, 2010 Welcome to Malwarebytes! Please use this method to Un/Re install Malwarebytes - You must fully remove any old traces of the program if it is faulty -Windows Vista and Windows 7:Click on the Start button and select Control PanelClick on Programs and FeaturesUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereNote: You will need to reactivate the program using the license you were sent via email if using the Pro version onlyLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.Thank You - Post back & tell us how things went .... Link to post Share on other sites More sharing options...
jburton Posted July 22, 2010 Author ID:288456 Share Posted July 22, 2010 Welcome to Malwarebytes! Please use this method to Un/Re install Malwarebytes - You must fully remove any old traces of the program if it is faulty -Windows Vista and Windows 7:Click on the Start button and select Control PanelClick on Programs and FeaturesUninstall Malwarebytes' Anti-MalwareRestart your computer very important !Download and run mbam-clean.exe from HereIt will ask to restart your computer, please allow it to do so, very importantAfter the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from HereNote: You will need to reactivate the program using the license you were sent via email if using the Pro version onlyLaunch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now reset any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.Thank You - Post back & tell us how things went .... Link to post Share on other sites More sharing options...
jburton Posted July 22, 2010 Author ID:288459 Share Posted July 22, 2010 Yardbird,I did every thing you prescribed, and still I get the 12007 error and no update. To confirm I did the right things when I downloaded Malwarebytes, I disabled Norton by unchecking the firewall on the Settings page and I turned off "Auto Protect" and "SONAR Protection" on the Antivirus settings page.Any more suggestions? Link to post Share on other sites More sharing options...
yardbird Posted July 23, 2010 ID:288828 Share Posted July 23, 2010 Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here. One of the expert helpers there will give you one-on-one assistance when one becomes available.After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someone has replied to your post.Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org Link to post Share on other sites More sharing options...
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