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Help with removing antimal doctor

ca-ca-ca-carmen
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ca-ca-ca-carmen

ca-ca-ca-carmen

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I am trying to follow instructions to remove antimal doctor. it asked me to install and run malwarebytes. i was able to install it, but it won't run. then i came here and now i am following instructions to get it to run. it asked me to install hijack this and post the log file to get further instructions. obviously i cant post the log file of malwarebytes, because it won't run, but here is the one from hijack this:

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 1:34:33 PM, on 7/20/2010

Platform: Windows Vista SP2 (WinNT 6.00.1906)

MSIE: Internet Explorer v8.00 (8.00.6001.18928)

Boot mode: Normal

Running processes:

C:\Windows\system32\Dwm.exe

C:\Windows\system32\taskeng.exe

C:\Windows\Zbubya.exe

C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

C:\Program Files\ATK Hotkey\HControlUser.exe

C:\Windows\System32\igfxtray.exe

C:\Windows\System32\hkcmd.exe

C:\Windows\System32\igfxpers.exe

C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

C:\Program Files\Java\jre6\bin\jusched.exe

C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe

C:\Program Files\Windows Live\Messenger\msnmsgr.exe

C:\Windows\system32\igfxsrvc.exe

C:\Program Files\Windows Media Player\wmpnscfg.exe

C:\Windows\System32\rundll32.exe

C:\Windows\System32\rundll32.exe

C:\Windows\System32\rundll32.exe

C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe

C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

C:\Program Files\Synaptics\SynTP\SynTPHelper.exe

C:\Windows\system32\wuauclt.exe

C:\Windows\System32\mobsync.exe

C:\Windows\explorer.exe

C:\Program Files\Mozilla Firefox\firefox.exe

C:\Windows\system32\SearchFilterHost.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...m=uc7300_series

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx?b=ACG...m=uc7300_series

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx?b=ACG...m=uc7300_series

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =

R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =

O1 - Hosts: ::1 localhost

O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll

O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)

O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\coIEPlg.dll

O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\PROGRA~1\COMMON~1\SYMANT~1\IDS\IPSBHO.dll

O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll

O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O3 - Toolbar: Show Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - c:\Program Files\Common Files\Symantec Shared\coShared\Browser\2.6\CoIEPlg.dll

O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll

O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide

O4 - HKLM\..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe

O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [osCheck] "c:\Program Files\Norton 360\osCheck.exe"

O4 - HKLM\..\Run: [HControlUser] "C:\Program Files\ATK Hotkey\HcontrolUser.exe"

O4 - HKLM\..\Run: [skytel] C:\Program Files\Realtek\Audio\HDA\Skytel.exe

O4 - HKLM\..\Run: [igfxTray] C:\Windows\system32\igfxtray.exe

O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe

O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe

O4 - HKLM\..\Run: [synTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime

O4 - HKLM\..\Run: [sunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"

O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"

O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"

O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent

O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter

O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\Windows Live\Messenger\msnmsgr.exe" /background

O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe

O4 - HKCU\..\Run: [Compasrv] rundll32 "C:\Windows\dxdistsc.dll",DllGetVersion

O4 - HKCU\..\Run: [070700Setup.exe] C:\Users\Matt\AppData\Roaming\0DA77863EEE7C81A2E5E665D71A068EA\070700Setup.exe

O4 - HKCU\..\Run: [cbeduiqkyb] rundll32 "C:\Users\Matt\AppData\Roaming\framedynw.dll",zjjnqumi

O4 - HKCU\..\Run: [JDK5SWFMZY] C:\Users\Matt\AppData\Local\Temp\Zjd.exe

O4 - HKCU\..\Run: [vtusqosys] rundll32.exe "c:\users\matt\appdata\local\temp\rqrqpq.dll",DllRegisterServer

O4 - HKCU\..\Run: [userinit] C:\Users\Matt\AppData\Roaming\sdra64.exe

O4 - HKCU\..\Run: [yaaaxudrv] rundll32.exe "c:\users\matt\appdata\local\temp\qomjjk.dll",s

O4 - HKUS\S-1-5-19\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')

O4 - HKUS\S-1-5-20\..\Run: [sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')

O4 - Startup: Antimalware Doctor.lnk = C:\Users\Matt\AppData\Roaming\0DA77863EEE7C81A2E5E665D71A068EA\070700Setup.exe

O4 - Startup: OneNote 2007 Screen Clipper and Launcher.lnk = C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE

O4 - Global Startup: Bluetooth.lnk = ?

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000

O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll

O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL

O13 - Gopher Prefix:

O16 - DPF: {4A85DBE0-BFB2-4119-8401-186A7C6EB653} - http://messenger.zone.msn.com/MessengerGam...S.cab109791.cab

O16 - DPF: {5D6F45B3-9043-443D-A792-115447494D24} (UnoCtrl Class) - http://messenger.zone.msn.com/MessengerGam...1/GAME_UNO1.cab

O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab

O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/Messe...nt.cab56907.cab

O16 - DPF: {CFCDAA03-8BE4-11CF-B84B-0020AFBBCCFA} - http://fpdownload2.macromedia.com/get/shoc...ash/swflash.cab

O23 - Service: ASLDR Service (ASLDRService) - Unknown owner - C:\Program Files\ATK Hotkey\ASLDRSrv.exe

O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe

O23 - Service: Bluetooth Service (btwdins) - Broadcom Corporation. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Lic NetConnect service (CLTNetCnService) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: COM Host (comHost) - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\VAScanner\comHost.exe

O23 - Service: Empowering Technology Service (ETService) - Unknown owner - C:\Program Files\GATEWAY\Gateway Recovery Management\Service\ETService.exe

O23 - Service: LiveUpdate - Symantec Corporation - c:\Program Files\Symantec\LiveUpdate\LuComServer_3_4.EXE

O23 - Service: LiveUpdate Notice - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe

O23 - Service: Symantec Core LC - Unknown owner - C:\PROGRA~1\COMMON~1\SYMANT~1\CCPD-LC\symlcsvc.exe

--

End of file - 9566 bytes

Thanks for any help!

Carmen

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Kenny94

Kenny94

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Hi ca-ca-ca-carmen And Welcome to Malwarebytes Forum!

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)

There are 6 different versions. If one of them won't run then download and try to run the other one.

Vista and Win7 users need to right click and choose Run as Admin

You only need to get one of them to run, not all of them.

  1. rkill.exe
  2. rkill.com
  3. rkill.scr
  4. rkill.pif
  5. WiNlOgOn.exe
  6. uSeRiNiT.exe

Please post the log in your next reply.

Once you've gotten one of them to run then try to immediately run the following:

If you continue having problems running rkill.com, you can download:

iExplore.exe or eXplorer.exe

which are renamed copies of rkill.com, and try them instead.

Update Run Malwarebytes

  • Launch Malwarebytes' Anti-Malware
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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ca-ca-ca-carmen

ca-ca-ca-carmen

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ok, i tried all the links you gave me and none of them worked. here is the log

This log file is located at C:\rkill.log.

Please post this only if requested to by the person helping you.

Otherwise you can close this log when you wish.

Ran as Matt on 07/20/2010 at 16:23:52.

Processes terminated by Rkill or while it was running:

C:\Windows\system32\DllHost.exe

C:\Windows\system32\DllHost.exe

c:\Users\Matt\Downloads\eXplorer.exe

Rkill completed on 07/20/2010 at 16:23:58.

is there anything else i can do? i have never done this before, but i am pretty sure that i have been following all instructions.

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Kenny94

Kenny94

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Lets try ComboFix..... :)

  1. Download ComboFix from below:
    Combofix download
    * IMPORTANT !!! Place combofix.exe on your Desktop
  2. Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with ComboFix.
    You can get help on disabling your protection programs here
  3. Double click on combofix.exe & follow the prompts.
  4. As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
    Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
    cfRC_screen_1.png
    The Windows recovery console will allow you to boot up into a special recovery mode that allows us to help you in the case that your computer has a problem after an attempted removal of malware.
    With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal.
    Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement.
    ComboFix will now automatically install the Microsoft Windows Recovery Console onto your computer, which will show up as a new option when booting up your computer. Do not select the Microsoft Windows Recovery Console option when you start your computer unless requested to by a helper.
    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see a message that says:
    The Recovery Console was successfully installed.
    cfRC_screen_2.png
    Click on Yes, to continue scanning for malware.
  5. Your desktop may go blank. This is normal. It will return when ComboFix is done. ComboFix may reboot your machine. This is normal.
  6. When finished, it shall produce a log for you. Post that log in your next reply
    Note:
    Do not mouseclick combofix's window whilst it's running. That may cause it to stall.
    ---------------------------------------------------------------------------------------------
  7. Ensure your AntiVirus and AntiSpyware applications are re-enabled.
    ---------------------------------------------------------------------------------------------

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ca-ca-ca-carmen

ca-ca-ca-carmen

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so i just got the log, but now i can't run firefox or ie. i am using a different laptop now to post this, but how do i post the log now without being able to access the internet? it gives me this message: illegal operation attempted on a registry key that has been marked for deletion.

and i cannot re-enable my virus software either, it gives me the same message then.

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Kenny94

Kenny94

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Please download ATF Cleaner by Atribune.

  • Double-click ATF-Cleaner.exe to run the program.
  • Under Main choose: Select All
  • Click the Empty Selected button.

Click Exit on the Main menu to close the program.

Next

Update Run Malwarebytes

  • Launch Malwarebytes' Anti-Malware
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediatly.

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ca-ca-ca-carmen

ca-ca-ca-carmen

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here's the log:

Malwarebytes' Anti-Malware 1.46

www.malwarebytes.org

Database version: 4052

Windows 6.0.6002 Service Pack 2

Internet Explorer 8.0.6001.18928

7/20/2010 5:27:26 PM

mbam-log-2010-07-20 (17-27-26).txt

Scan type: Quick scan

Objects scanned: 120022

Time elapsed: 6 minute(s), 1 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 1

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 3

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\{19127ad2-394b-70f5-c650-b97867baa1f7} (Backdoor.Bot) -> Quarantined and deleted successfully.

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

C:\Users\Matt\downloads\eXplorer.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

C:\Users\Matt\downloads\uSeRiNiT.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

C:\Users\Matt\downloads\WiNlOgOn.exe (Heuristics.Reserved.Word.Exploit) -> Quarantined and deleted successfully.

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Kenny94

Kenny94

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Smile we are getting closer. Good job you done there!

ESET Online Scanner

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however may need to disable your current installed Anti-Virus, how to do so can be read here.

  • Please go here then click on: EOLS1.gif
  • Select the option YES, I accept the Terms of Use then click on: EOLS2.gif
  • When prompted allow the Add-On/Active X to install.
  • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
  • Now click on Advanced Settings and select the following:

    • Scan for potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth Technology

[*]Now click on: EOLS3.gif

[*]The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.

[*]When completed the Online Scan will begin automatically.

[*]Do not touch either the Mouse or keyboard during the scan otherwise it may stall.

[*]When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!

[*]Now click on: EOLS4.gif

[*]Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.

[*]Copy and paste that log as a reply to this topic.

Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Next

Download Security Check from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

In your next reply, please include these log(s):

EsetOnlineScanner\log.txt

checkup.txt

Also, please let me know how things are running now and if you encountered any problems while you were following the instructions I posted.

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ca-ca-ca-carmen

ca-ca-ca-carmen

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Sorry it took me so long to continue, i had to go to class! For ESET online scanner i didn't really get a log, so i just copied and pasted the results. I hope that is what you were looking for. Here is that and also the log of the security check!

C:\Qoobox\Quarantine\C\Users\Matt\AppData\Roaming\sdra64.exe.vir a variant of Win32/Kryptik.FNN trojan

C:\Qoobox\Quarantine\C\Users\Matt\AppData\Roaming\0DA77863EEE7C81A2E5E665D71A068EA\070700Setup.exe.vir a variant of Win32/Kryptik.FOE trojan

C:\Qoobox\Quarantine\C\Windows\dxdistsc.dll.vir a variant of Win32/Kryptik.FOX trojan

C:\Qoobox\Quarantine\C\Windows\Zbubya.exe.vir Win32/TrojanDownloader.FakeAlert.AQI trojan

C:\Users\Matt\AppData\Local\VirtualStore\Windows\System32\net.net Win32/TrojanClicker.Punad.AA trojan

C:\Users\Matt\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\25\591ffc59-3032d2a3 a variant of Java/TrojanDownloader.Agent.NAN trojan

C:\Users\Matt\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\44\32d04bac-333304d1 multiple threats

Results of screen317's Security Check version 0.99.4

Windows Vista Service Pack 2 (UAC is enabled)

Internet Explorer 8

``````````````````````````````

Antivirus/Firewall Check:

Windows Firewall Disabled!

Norton 360

WMI entry may not exist for antivirus; attempting automatic update.

```````````````````````````````

Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware

HijackThis 2.0.2

Java 6 Update 17

Java 6 Update 5

Out of date Java installed!

Adobe Flash Player 10.0.45.2

Adobe Reader 9.3.2

Mozilla Firefox (3.6.6)

````````````````````````````````

Process Check:

objlist.exe by Laurent

Norton ccSvcHst.exe

````````````````````````````````

DNS Vulnerability Check:

Unknown. This method cannot test your vulnerability to DNS cache poisoning.

``````````End of Log````````````

Please let me know if there is anything else i need to do and if the ESET "log" was what you were looking for.

Thank you so much for your help! It is greatly appreciated.

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Using Windows Explorer (to get there right-click your Start button and go to "Explore"), please delete these Files/Folders

C:\Users\Matt\AppData\Local\VirtualStore\Windows\System32\net.net

C:\Users\Matt\AppData\LocalLow\Sun\Java

C:\Users\Matt\AppData\LocalLow\Sun\Java

There are some older versions of Java on your computer. These can be a source of infection.

[javaicon.gif

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update.

  • Download the latest version of Java Runtime Environment (JRE) 6 and save it to your desktop.
  • Scroll down to where it says Java SE Runtime Environment (JRE) - JRE 6 Update 20 -
  • Click the Download button to the right.
  • Select the Windows platform from the dropdown menu.
  • Read the License Agreement and then check the box that says: I agree to the Java SE Runtime Environment 6u16 with JavaFX 1 License Agreement. Click on Continue.The page will refresh.
  • Click on the link to download Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
  • Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE or Java) in the name.
  • Click the Remove or Change/Remove button.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u120 -windows-i586-p.exe to install the newest version.

  • After the install is complete, go into the Control Panel (using Classic View) and double-click the Java Icon. (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      • Applications and Applets
        Trace and Log Files

      [*]Click OK on Delete Temporary Files Window

      Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.

      [*]Click OK to leave the Temporary Files Window

      [*]Click OK to leave the Java Control Panel.

To test your Java Run-time, you may go to this page http://www.java.com/en/download/help/testvm.xml

When all is well, you should see Java Version: 1.6.0_20 from Sun Microsystems Inc.

-------------------------------------------------------------------

Then let me know how it went. Or if you have a questions before we remove the tools we used for clean up.

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ca-ca-ca-carmen

ca-ca-ca-carmen

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I'm confused. I don't know what I am doing wrong. But I can't seem to run Java. I forgot to save it on the desktop, so I searched for it. When i click on the Java symbol this black window opens up for just a few seconds. There is some white writing that scrolls down real fast. So I just installed it again, saved it on the desktop, and there is a bunch of new stuff on there, but no Java symbol. What do I do now?

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Kenny94

Kenny94

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Great. Here come the best part..... :)

Your Computer is Clean

CLEAN-1.jpg

Some final items:

Follow these steps to uninstall Combofix and tools used in the removal of malware

  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between the x and /)
    CF_Uninstall-1.jpg
  • Please follow the prompts to uninstall Combofix.
  • You will then recieve a message saying Combofix was uninstalled successfully once it's done uninstalling itself.

This will uninstall Combofix and anything assoicated with it.

Here are some additional links for you to check out to help you with your computer security.

Browsers

Just because your computer came loaded with Internet Explorer doesn't mean that you have to use it, there are other free alternatives, FIREFOX and OPERA, both are free to use and are more secure than IE.

If you are using firefox you can stay more secure by adding NoScript and WOT (Web Of Trust)

NoScript stops Java scripts from starting on a web page unless you give permission for them, and WOT (Web Of Trust) has a comprehensive list of ratings for different websites allowing you to easily see if a website that you are about to go to has a bad reputation; in fact it will warn you to check if you are sure that you want to continue to a bad website.

  • Make your Internet Explorer more secure - This can be done by following these simple instructions:
  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialize and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • Change the Navigate sub-frames across different domains to Prompt
  • When all these settings have been made, click on the OK button
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
  • Next press the Apply button and then the OK to exit the Internet Properties page.

Additional Security Measures

Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

SpywareBlaster- SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

Cookienator- Scans your PC for tracking cookies in multiple browsers as well as in Adobe Flash.

Secunia software inspector & update checker

Visit My Blog for Malware and Spyware Tips

6567E80CC55576485246E130E48A9FA8.png

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ca-ca-ca-carmen

ca-ca-ca-carmen

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it looks like that was it. Kenny, you rock!!! i have never done this before and you made it really easy to understand. i will definitely recommend this website and i will be back if i need help again. hopefully not soon though ;-)

thanks for your great help and being so patient.

one last question: do you recommend keeping the hijack this and malwarebytes? or should i get rid of that?

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Kenny94

Kenny94

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You can remove HijackThis. As for Malwarebytes you should run it once per week. I would recommend to purchase the full version of MalwareBytes. There Realtime Protection Module monitors all processes and stops malicious processes before they start..... :D

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