Unable to get on internet with Win Expl 8 Outlook works fine

[nycteacher]

Hi, I recently cleaned up a nasty trojan attack on a computer using Malwarebytes. After cleaning the computer Internet Explorer (8) won't go on line with 2 of the user profiles. Outlook is working fine in these profiles downloading and sending email. A third user, not frequently used when the virus attack occured, works fine with Internet Explorer. My thought is that the virus must have changed some settings on the two profiles although I don't see what it is. Any thoughts would be appreciated. Thanks.

[AdvancedSetup]

Check and make sure that IE is not set to OFFLINE and that it's not set to be using a Proxy.

As long as it is NOT due to current live Malware preventing the update then this method may help restore the ability to run updates

After each step please try to run the Update again in the MBAM program.

STEP 01

Backup the Registry:

Modifying the Registry can create unforeseen problems, so it always wise to create a backup before doing so.

• Please download ERUNT from here
  
• ERUNT (Emergency Recovery Utility NT) is a free program that allows you to keep a complete backup of your registry and restore it when needed.
  
• Double click on erunt-setup.exe to Install ERUNT by following the prompts.
  
• Use the default install settings but say NO to the portion that asks you to add ERUNT to the Start-Up folder. You can enable this option later if you wish.
  
• Start ERUNT either by double clicking on the desktop icon or choosing to start the program at the end of the setup process.
  
• Choose a location for the backup.
  
  • Note: the default location is C:\Windows\ERDNT which is acceptable.
    

  [*]Make sure that at least the first two check boxes are selected.

  [*]Click on OK

  [*]Then click on YES to create the folder.

Note: if it is necessary to restore the registry, open the backup folder and start ERDNT.exe

STEP 02

Disable Internet Explorer Proxy Settings and Reset TCP/IP

It is very important that these steps be carried out exactly as shown otherwise the fix will not work.

If you have any questions please ask before moving on.

• Please start Notepad and using your mouse make sure you select and copy all the information below in the Code box into your new document.
  
• Then save the file as "fixme.bat" to your Desktop
  
• In the drop down box for Save as type: make sure you select All Files (*.*) and keep the quotes on the name as well. Then close the new file.
  

  @ECHO OFF
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyServer /f
  reg delete "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyOverride /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v ProxyEnable  /t REG_DWORD /d 0 /f
  reg add "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings" /v GlobalUserOffline /t REG_DWORD /d 0 /f
  netsh int ip reset resetlog.txt

  
  

• On Windows XP you can double-click the file to run it.
  
• On Vista/Win7 you need to Right click the file and choose Run as administrator to run it. With User Account Control on it should ask permission to run it. Click Yes
  
• This will flash a black DOS box very quickly and go away, this is normal.
  
• Restart your computer now.
  
• Launch Internet Explorer and see if you can connect to the Internet.
  
• Launch MBAM and check for Updates
  

[nycteacher]

Hi, IE is not set to OFFLINE however I'm not sure how to see if its set to be using a Proxy.

I downloaded ERUNT and did Step 1 and 2. After rebooting IE still will not go online on the affected profiles. Updated MBAM and ran it again. Anything else?

[nycteacher]

Also wanted to mention this computer is running XP

[AdvancedSetup]

Those are the most common reasons. If it's still not working then it could mean that you're infected or need further diagnosis to determine the cause.

Please follow the directions below.

Someone will work with you one on one to assist you in that forum.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

[GRUMPY]

You could check IE's proxy settings yourself just to be sure.

In IE click on the Tools menu, choose Internet Options, click on the Connetions tab and then click the LAN settings button at the bottom. If there is a tick in the 'Use a proxy server for your LAN etc.' tickbox, click in the box to remove the tick and then press OK to close the window and OK again to close the other window.

Hope this helps.

[nycteacher]

That was it. Thanks so much for your help.

[AdvancedSetup]

Thank you for the update but STEP 2 does turn off the Proxy for you already, but glad you got it going.

Cheers.