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paid mcafee user but with lots of viruses


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i have mcafee antivirus but i keep on having this annoying pop-up telling me my computer is infected...

i found this site which recommends how to remove it: http://www.bleepingcomputer.com/virus-remo...-antivirus-live

but it has so many steps.

i run the free version and i was totally surprised that i had 109 infected files....despite my mcafee antivirus

i am still hesitant to remove them as i saw some of them are system32 files. (im totally lost regarding these matters)

if i purchase the full version of malwarebytes, can i just run it as it is or do i still need to follow the steps as suggested above including running rkill.com

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Hello bordacks, :)

Free version of MBAM can clean the malware as the full version does, but there is no IP Protection and a realtime protection module. IMHO, just to pay $24.95 and you will have a lifetime subscription of MBAM, and it can help you to prevent those nasty malware and the prioritized customer support if you need one :angry:

You need to follow the steps in the guide whether it is free or full version.

If you cannot cure those malware after following the guide, or any other reasons, you may want an expert helper to help you to clean up the stuff for free. Just follow the instructions below -

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below.

  • If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  • Please print out, read, and follow the directions here, skipping any steps you are unable to complete.
  • Then post a NEW topic here, remember to describe your problem along with the necessary logs in that topic. When posting logs please do not use any Quote, Code, or other tags. Please copy/paste directly into your post and do not attach files unless requested.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • After posting your new topic, make sure under options (top right of your topic screen), you select Track this topic and choose one of the Email options (prefer Immediate Email Notification) so that you're alerted when someone has replied to your post.
  • Please be patient when waiting for an expert help as the expert helpers can get a bit busy.
  • Please try not to post back (bump) your topic within the first 48 hours. Expert helpers will find the topics which has a zero post count first. If you bump your topic, expert helpers may think the topic is replied and jump to other posts.
    If there is no reply from any experts after 48 hours, you can reply the topic for asking help again or send a Private Message to a Moderator asking for assistance.
  • Please do not alter the system (eg install or uninstall any software, conduct some fixes, use any removal/scanning tool) after posting unless it is told by the expert helper. Using these other tools often makes the cleanup task more difficult and time consuming.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Please post back if you have further questions.

Thank You :angry:

PS Please use the "ADDREPLY" t_reply.gif button at bottom of forum window instead of other ones when you start replying. :angry:

Edit - a typo corrected.

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i run the free version and i was totally surprised that i had 109 infected files....despite my mcafee antivirus

Not unusual - I removed 200 odd infections recently with Malwarebytes and another 100 with SUPERAntiSpyware from a computer with AVG installed -

Please follow the instructions from gtyhfy -

Thank You -

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