paid mcafee user but with lots of viruses

[bordacks]

i have mcafee antivirus but i keep on having this annoying pop-up telling me my computer is infected...

i found this site which recommends how to remove it: http://www.bleepingcomputer.com/virus-remo...-antivirus-live

but it has so many steps.

i run the free version and i was totally surprised that i had 109 infected files....despite my mcafee antivirus

i am still hesitant to remove them as i saw some of them are system32 files. (im totally lost regarding these matters)

if i purchase the full version of malwarebytes, can i just run it as it is or do i still need to follow the steps as suggested above including running rkill.com

[gtyhfy]

Hello bordacks,

Free version of MBAM can clean the malware as the full version does, but there is no IP Protection and a realtime protection module. IMHO, just to pay $24.95 and you will have a lifetime subscription of MBAM, and it can help you to prevent those nasty malware and the prioritized customer support if you need one

You need to follow the steps in the guide whether it is free or full version.

If you cannot cure those malware after following the guide, or any other reasons, you may want an expert helper to help you to clean up the stuff for free. Just follow the instructions below -

As we don't work on Malware removal or diagnostics in this forum, please read carefully and follow the directions below.

• If you have already submitted for assistance at one of the other support sites on the Internet, then you should not post a new topic here and stay working with the helper from that site until the issue is resolved.
  
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• One of the expert helpers there will give you one-on-one assistance when one becomes available.
  
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Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or via here for a prioritized support. Please remember to quote your cleverbridge Reference Number from the confirmation e-mail when requesting assistance.

NOTE: If for some reason you're unable to run some of the tools in the first link, then skip that step and move on to the next one. If you can't even run any tools in safe mode, then just proceed and post a NEW topic as shown in the second link describing your issues and someone will assist you as soon as they can.

Please post back if you have further questions.

Thank You

PS Please use the "ADDREPLY" button at bottom of forum window instead of other ones when you start replying.

Edit - a typo corrected.

[Wide_Glide]

Edited as duplicate post

[noknojon]

i run the free version and i was totally surprised that i had 109 infected files....despite my mcafee antivirus

Not unusual - I removed 200 odd infections recently with Malwarebytes and another 100 with SUPERAntiSpyware from a computer with AVG installed -

Please follow the instructions from gtyhfy -

Thank You -