MBAM_ERROR

[mmariluch]

An error has occured. Please report this error code to our support team.

Unable to update database

Current database information;

Date: 4/29/2010

Database version: 4052

Fingerprints loaded: 227746

[Wide_Glide]

Hello mmariluch and

Please try the following directions:

Windows XP:

* Click on Start and select Control Panel

* Open Add/Remove Programs

* Uninstall Malwarebytes' Anti-Malware

* Restart your computer very important

* Download and run mbam-clean.exe from here

* It will ask to restart your computer, please allow it to do so very important

* After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

o Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

o Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Windows Vista and Windows 7:

* Click on the Start button and select Control Panel

* Click on Programs and Features

* Uninstall Malwarebytes' Anti-Malware

* Restart your computer very important

* Download and run mbam-clean.exe from here

* It will ask to restart your computer, please allow it to do so very important

* After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here

o Note: You will need to reactivate the program using the license you were sent via email if using the Pro version

o Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask and we'll explain how to do it.

Please exclude the following files from your antivirus:

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude them from it as well

For Windows XP:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

For Windows Vista or Windows 7:

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\System32\drivers\mbamswissarmy.sys

For 64 bit versions of Windows Vista or Windows 7:

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamservice.exe

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\zlib.dll

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbam.dll

* C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamext.dll

* C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\rules.ref

* C:\Windows\System32\drivers\mbam.sys

* C:\Windows\SysWoW64\drivers\mbamswissarmy.sys

Note: If using a software firewall besides the built in Windows Firewall you'll need to exclude MBAM.EXE from it as well

Note: Once that's done, please make sure that if either of those programs has any sort of web filter, that you add the following as a trusted site:

data-cdn.mbamupdates.com

The FAQ contains examples of setting file exclusions for some known AV products

Please post back and let us know how it went

NOTE: Current database at time of post-4320

[mmariluch]

Tried that already - I have Windows Firewall turned off and no Anti-virus package loaded - still getting the same error.

[Wide_Glide]

Please do the following, it should correct the issue:

Show Hidden Files and Folders in Windows XP:

• Click Start and select My Computer
  
• Click the Tools item from the menu at the top of the window (if you don't see Tools press the Alt key on your keyboard and it will appear)
  
• Select Folder Options
  
• Click the View tab and make sure Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

Show Hidden Files and Folders in Windows Vista and Windows 7:

• Click on the Start button and select Computer
  
• Press the Alt key on your keyboard and click on Tools
  
• Select Folder Options
  
• Click the View tab and make sure that Show hidden files and folders is selected under Hidden files and folders
  
• Next, uncheck the box next to Hide protected operating system files (Recommended)
  
• Then, uncheck the box next to Hide extensions for known filetypes
  
• Click Apply then click OK
  

Then go to C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware and delete rules.ref. Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

NOTE: Highly suggest installing a Antivirus software as Malwarebytes' Anti-malware is a anti-malware program and is designed to compliment a antivirus software

[mmariluch]

Folder does not exist - also, searched entire hard drive for rules.ref - doesn't exist - see attached image

[Wide_Glide]

Ok did you do the steps in

Show Hidden Files and Folders in Windows XP:

And if so then click Start>RUN and in the search box copy and paste the following:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

Then click ok

Then delete rules.ref Once you've done that, start MBAM and when it shows the error and asks to update, let it do so and see if that corrects it.

[mmariluch]

The path to the install is C:\Program Files\Malwarebytes' Anti-Malware not C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware.

Also, no rules.ref file is found there either.

C:\Program Files\Malwarebytes' Anti-Malware>dir

Volume in drive C has no label.

Volume Serial Number is DC61-1287

Directory of C:\Program Files\Malwarebytes' Anti-Malware

07/16/2010 01:53 PM <DIR> .

07/16/2010 01:53 PM <DIR> ..

04/29/2010 11:46 AM 1,113 changes.rtf

07/16/2010 01:22 PM <DIR> Languages

01/04/2009 07:31 PM 4,124 license.txt

07/16/2010 01:53 PM 5,195 mbam-info.txt

03/29/2010 02:51 PM 35,157 mbam.chm

04/29/2010 03:39 PM 350,544 mbam.dll

04/29/2010 03:39 PM 1,090,952 mbam.exe

04/29/2010 03:39 PM 85,328 mbamext.dll

04/29/2010 03:39 PM 437,584 mbamgui.exe

04/29/2010 03:39 PM 304,464 mbamservice.exe

04/29/2010 03:39 PM 46,416 ssubtmr6.dll

07/16/2010 01:22 PM 20,228 unins000.dat

07/16/2010 01:21 PM 716,624 unins000.exe

07/16/2010 01:22 PM 10,562 unins000.msg

04/29/2010 03:39 PM 496,976 vbalsgrid6.ocx

04/29/2010 03:39 PM 79,696 zlib.dll

15 File(s) 3,684,963 bytes

3 Dir(s) 140,940,197,888 bytes free

C:\Program Files\Malwarebytes' Anti-Malware>

[Firefox]

I can that it looks like you are using windows XP if that is correct, then:

You are correct, the install path is C:\Program Files\Malwarebytes' Anti-Malware

But the rules files is located at:

C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

NOTE: if you copy the entire path above and past it to the Run command from the start menu it will open the folder (even if it is hidden).

The reason for the rules files being there is cause that file is shared by all users on the computer.....

[mmariluch]

It's not hidden, it was never created when the software was installed.

See attached

[Firefox]

Did you make any changes to the defaults while Malwarebytes was being installed? Do you have Windows XP installed?

Please follow these steps:

Please try the following to see if it helps:

Windows XP:

• Click on Start and select Control Panel
  
• Open Add/Remove Programs
  
• Uninstall Malwarebytes' Anti-Malware
  
• Restart your computer very important
  
• Download and run mbam-clean.exe from here
  
• It will ask to restart your computer, please allow it to do so very important
  
• After the computer restarts, temporarily disable your Anti-Virus and install the latest version of Malwarebytes' Anti-Malware from here
  
  • Note: You will need to reactivate the program using the license you were sent via email if using the Pro version
    
  • Launch the program and set the Protection and Registration. Then go to the UPDATE tab if not done during installation and check for updates.
    Restart the computer again and verify that MBAM is in the task tray if using the Pro version. Now setup any file exclusions as may be required in your Anti-Virus/Internet-Security/Firewall applications and restart your Anti-Virus/Internet-Security applications. You may use the guides posted in the FAQ's here or ask me and I'll explain how to do it.
    

[mmariluch]

Followed those steps

same error

I do have the folder now:

C:\Documents and Settings\mmariluch.MARILUCH\Application Data\Malwarebytes\Malwarebytes' Anti-Malware>

Still do not have the rules.ref file.

Directory of C:\Documents and Settings\mmariluch.MARILUCH\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

07/16/2010 02:58 PM <DIR> .

07/16/2010 02:58 PM <DIR> ..

07/16/2010 02:58 PM <DIR> Logs

07/16/2010 02:58 PM <DIR> Quarantine

0 File(s) 0 bytes

4 Dir(s) 140,936,105,984 bytes free

[mmariluch]

all installs have been with defaults, I do have XP SP3 installed.

[mmariluch]

found the rules.ref file under C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

[mmariluch]

deleted rules.ref from C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes\Malwarebytes' Anti-Malware

C:\>dir "C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebyt

es\Malwarebytes' Anti-Malware"

Volume in drive C has no label.

Volume Serial Number is DC61-1287

Directory of C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwa

rebytes\Malwarebytes' Anti-Malware

07/16/2010 03:21 PM <DIR> .

07/16/2010 03:21 PM <DIR> ..

04/29/2010 11:46 AM 740 config.dat

07/16/2010 02:58 PM 0 ignore.dat

04/29/2010 12:17 PM 87 local.dat

3 File(s) 827 bytes

2 Dir(s) 140,935,380,992 bytes free

See attached for new errors:

[Firefox]

As this is not the normal locations for the rules file, let me point one of the experts to this thread to see if we can get this sorted out....

[Firefox]

It really looks like either your provider is blocking this or your firewall. Are you sure you do not have any other security software running on this computer, firewalls, anti-virus software.

Can you surf the internet using IE?

From a dos prompt can you ping what is in the code box below and get a reply?

 data-cdn.mbamupdates.com

[noknojon]

Please complete the steps from Firefox first -

Then check your internet using this method - There is an internet error somewhere - Were you recently infected with anything ??

• Open Internet Explorer
  
• Note: It MUST be Internet Explorer, not Firefox, Opera, Chrome or any other internet browser
  
• Click on Tools at the top and select Internet Options
  
• Note: If you do not see Tools, press the Alt key on your keyboard and it will show up
  
• Click on the Connections tab
  
• Click on the LAN settings button
  
• Under Automatic configuration make sure that the box next to Automatically detect settings is checked, if it is not, then click the box next to it to check it
  
• Click on the OK button to close the Local Area Network (LAN) Settings window
  
• Click on the OK button to close the Internet Options window
  
• Use this diagram as a guide
  
• Try updating Malwarebytes' Anti-Malware again and if it does not work then please proceed to Step 02
  

Next run a CheckDisk scan with this code - Copy and paste into Run Box , close all open programs , then click OK to let it run -

The computer will restart and run a full 5 stage check - This can take from 30-60 mins depending on your system -

It should report and repair any faults on your hard drive -

CMD /C ECHO Y|CHKDSK C: /R | SHUTDOWN /R /T 30

Thank You -

EDIT -

FYI - Current update is Version 4320 - So you have not updated for about 2 1/2 months -

[AdvancedSetup]

Hello , and welcome to Malwarebytes.org

That is a rather unorthodox folder structure. Let's try having you go over the HJT forum and run some other scans and tools.

Please follow the directions below and when you've created the new post go ahead and send me a Private Message.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org