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My log 07-16 Thanks for looking

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I hope I did this correctly. I have a reboot loop on my computer that was infected. It is now connected to the computer the logs came from via external usb adapter. When I did the gmer step I didn't check the L/: drive where the external is...only my C/: drive. I mention this b/c the external is where my trouble is. I think I did the steps as suggested.

Thank you for helping.


GMER - http://www.gmer.net

Rootkit scan 2010-07-16 06:49:20

Windows 5.1.2600 Service Pack 3

Running: 7z2ketxi.exe; Driver: C:\DOCUME~1\Beth\LOCALS~1\Temp\pgpdipoc.sys

---- User code sections - GMER 1.0.15 ----

.text C:\Program Files\Mozilla Firefox\firefox.exe[988] kernel32.dll!CreateFileW 7C810800 5 Bytes JMP 010B2150 C:\Documents and Settings\Beth\Local Settings\Application Data\FLVService\lib\FLVSrvLib.dll (FLV Service Library for Freecorder 4/Applian Technologies, Inc.)

.text C:\Program Files\Mozilla Firefox\firefox.exe[988] kernel32.dll!GetTempFileNameW 7C8359E7 5 Bytes JMP 010B18E0 C:\Documents and Settings\Beth\Local Settings\Application Data\FLVService\lib\FLVSrvLib.dll (FLV Service Library for Freecorder 4/Applian Technologies, Inc.)

---- Devices - GMER 1.0.15 ----

AttachedDevice \Driver\Tcpip \Device\Ip bckd.sys (Blue Coat Web Filter driver/Blue Coat Systems, Inc.)

AttachedDevice \Driver\Tcpip \Device\Tcp bckd.sys (Blue Coat Web Filter driver/Blue Coat Systems, Inc.)

AttachedDevice \Driver\Tcpip \Device\Udp bckd.sys (Blue Coat Web Filter driver/Blue Coat Systems, Inc.)

AttachedDevice \Driver\Tcpip \Device\RawIp bckd.sys (Blue Coat Web Filter driver/Blue Coat Systems, Inc.)

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

AttachedDevice \FileSystem\Fastfat \Fat fltmgr.sys (Microsoft Filesystem Filter Manager/Microsoft Corporation)

---- EOF - GMER 1.0.15 ----

Malwarebytes' Anti-Malware 1.46


Database version: 4317

Windows 5.1.2600 Service Pack 3

Internet Explorer 7.0.5730.13

7/15/2010 11:20:06 PM

mbam-log-2010-07-15 (23-20-06).txt

Scan type: Quick scan

Objects scanned: 236451

Time elapsed: 39 minute(s), 45 second(s)

Memory Processes Infected: 0

Memory Modules Infected: 0

Registry Keys Infected: 0

Registry Values Infected: 0

Registry Data Items Infected: 0

Folders Infected: 0

Files Infected: 0

Memory Processes Infected:

(No malicious items detected)

Memory Modules Infected:

(No malicious items detected)

Registry Keys Infected:

(No malicious items detected)

Registry Values Infected:

(No malicious items detected)

Registry Data Items Infected:

(No malicious items detected)

Folders Infected:

(No malicious items detected)

Files Infected:

(No malicious items detected)


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Hello Cecilia! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

Step 1

Please go into the Control Panel, Add/Remove and for now remove ALL versions of JAVA

Then run this tool to help cleanup any left over Java

Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.

Please download JavaRa and unzip it to your desktop.

***Please close any instances of Internet Explorer (or other web browser) before continuing!***

  • Double-click on JavaRa.exe to start the program.
  • From the drop-down menu, choose English and click on Select.
  • JavaRa will open; click on Remove Older Versions to remove the older versions of Java installed on your computer.
  • Click Yes when prompted. When JavaRa is done, a notice will appear that a logfile has been produced. Click OK.
  • A logfile will pop up. Please save it to a convenient location and post it back when you reply
    Then look for the following Java folders and if found delete them.
    C:\Program Files\Java
    C:\Program Files\Common Files\Java
    C:\Documents and Settings\All Users\Application Data\Java
    C:\Documents and Settings\All Users\Application Data\Sun\Java
    C:\Documents and Settings\username\Application Data\Java
    C:\Documents and Settings\username\Application Data\Sun\Java

Step 2

I also see you have Viewpoint installed...

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This will change from what we know in 2006 read this article: http://www.clickz.com/news/article.php/3561546

I suggest you remove the program now. Go to Start > Settings > Control Panel > Add/Remove Programs and remove the following programs if present.

  • Viewpoint
  • Viewpoint Manager
  • Viewpoint Media Player

Step 3

**Note: If you need more detailed information, please visit the web page of ComboFix in BleepingComputer. **

Please note that these fixes are not instantaneous. Most infections require more than one round to properly eradicate.

Stay with me until given the 'all clear' even if symptoms diminish. Lack of symptoms does not always mean the job is complete.

Kindly follow my instructions and please do no fixing on your own or running of scanners unless requested by me or another helper.

Please download ComboFix from

Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved and renamed following this process directly to your desktop**

  1. If you are using Firefox, make sure that your download settings are as follows:
    • Open Tools -> Options -> Main tab
    • Set to Always ask me where to Save the files.

[*]During the download, rename Combofix to Combo-Fix as follows:



[*]It is important you rename Combofix during the download, but not after.

[*]Please do not rename Combofix to other names, but only to the one indicated.

[*]Close any open browsers.

[*]Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause unpredictable results.
  • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.


  • Close any open browsers.
  • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
  • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
  • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.


[*]Double click on combo-Fix.exe & follow the prompts.

[*]When finished, it will produce a report for you.

[*]Please post the C:\Combo-Fix.txt for further review.

**Note: Do not mouseclick combo-fix's window while it's running. That may cause it to stall**

In your next reply, please include these log(s):

  1. JavaRa log
  2. ComboFix log

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Hello and thank you for your help Borislav. I am ready to do the steps. However, I just want to mention that since my computer won't load I am doing this all by USB adapter and my "bad" hard drive is connected externally.

Since we are doing things that affect the "clean" computer I just want to make sure it is a) safe and b)will target my external drive.

Thanks! :)

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Please try downloading and burning the following from another computer.

Avira AntiVir Rescue System

Requires access to a working computer with a CD/DVD burner to create a bootable CD.

  • Download the
    Avira AntiVir Rescue System

  • Place a blank CD in your burner and double-click on the downloaded file named

  • The program will automatically burn the CD for you.

  • Place the burned CD into the affected computer and start the computer from this CD.

  • On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.

  • Click on the

    • Select
      Scan all files

    • Select
      Try to repair infected files
      Rename files, if they cannot be removed

    • Select
      Scan for dialers

    • Select
      Scan for joke programs (Jokes)

    • Select
      Scan for games

    • Select
      Scan for spyware (SPR)

    Click on
    Virus scanner

    Click on
    Start scanner
    at the bottom of the screen

    Currently the program does not support saving a log. Write down the amount of items for Records, Suspect files, and Warnings

The Avira AntiVir Rescue System is a Linux-based application that allows accessing computers that cannot be booted anymore and is updated several times a day so that the most recent security updates are always available.

Possible solutions to Screen Resolution and other issues

  1. Please see the post
    if you're unable to view the entire screen of Avira.

  2. You can also review this one

  3. Currently only the German keyboard is supported.
    English keyboards require work arounds.

  4. Some computers attempt to mount the floppy even though they don't have one. You may need to go in to the BIOS and disable the floppy drive in order to mount your hard drive for scanning.

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This is crazy. I downloaded avira and created a cd put it in the infected computer--it sounds like it is going through the loading process but the screen went black after going through the booting process and restarting and there is only a white line flashing in the left corner of my screen. The screen is blank with the flashing line whether the cd is in or out.

What did I do?

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The best action is to re-install your Windows.

Are you sure that you want to continue?


I guess I am done here since it it is not a virus problem. I need the computer for my children so I do want to continue with your suggestions.

Thank you for all your help.

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It's very serious problem so that it what we suggest you. As you wish...


Please download ISOBurner, which will allow you to burn the OTLPE ISO image to a CD and make it bootable. Just download and install the program and follow all the default questions.


Download the OTLPE.iso to your computer and burn it to the CD using ISOBurner. Information on how to burn an ISO image using ISOBurner can be found here.

NOTE: This file is 292Mb in size so it may take some time to download.

When the file has finished downloading, double-click on it and ISOBurner will automatically open and prompt you to burn the ISO image to a CD.

Save the following text to your USB stick as scan.txt. It must be named this, or the automated scan won't work.

Copy the lines in the codebox below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):


  • Reboot your system using the boot CD you just created.
    Note:If you do not know how to set your computer to boot from CD, please follow the steps here.
  • When the CD has finished booting your computer, you should now see a REATOGO-X-PE desktop.
  • Double-click on the OTLPE icon that is on the desktop.
  • When asked Do you wish to load the remote registry, select Yes.
  • When asked Do you wish to load remote user profile(s) for scanning, select Yes.
  • Ensure the box Automatically Load All Remaining Users is checked and press OK.
  • OTL should now start. Change the following settings
    • Change Drivers to Use SafeList
    • Double click in the custom scan area
    • You should be presented with a message Do you wish to load a custom scan from a file? Click Yes.
    • Browse to the scan.txt file on your USB stick, and click Open. The custom scan will then appear in the Custom Scans/Fixes window.
    • Press the Run Scan button to start the scan.
    • When finished, the OTL.txt log file will be saved in the folder C:\.
    • If you do not have an Internet connection to the post the contents of the OTL.txt file, then copy this file to a USB drive.
    • Then post the contents of the OTL.txt file in your next reply.

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  • 2 weeks later...
  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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