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NAV says I have been infected with the above and it can only partially remove. MBAM can;t find anything. Doese the HJT log okay to you?

Logfile of Trend Micro HijackThis v2.0.2

Scan saved at 4:28:09 PM, on 7/15/2010

Platform: Windows XP SP3 (WinNT 5.01.2600)

MSIE: Internet Explorer v8.00 (8.00.6001.18702)

Boot mode: Normal

Running processes:








C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe



C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe

C:\Program Files\Symantec AntiVirus\DefWatch.exe


C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

C:\Program Files\Java\jre6\bin\jqs.exe

C:\Program Files\LogMeIn\x86\RaMaint.exe

C:\Program Files\LogMeIn\x86\LogMeIn.exe

C:\Program Files\LogMeIn\x86\LMIGuardian.exe

C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE

c:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

C:\Program Files\Symantec AntiVirus\SavRoam.exe

C:\Program Files\Spyware Doctor\pctsAuxs.exe

c:\program files\smartpayments\smartpayments_service.exe


C:\Program Files\Symantec AntiVirus\Rtvscan.exe

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE

C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe


C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe

C:\Program Files\PFU\ScanSnap\PfuSsSct.exe

C:\Program Files\Common Files\Symantec Shared\ccApp.exe



C:\Program Files\Hewlett-Packard\Toolbox2.0\Javasoft\JRE\1.3.1\bin\javaw.exe

C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

C:\Program Files\PFU\ScanSnap\Driver\PfuSsMon.exe

C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe

C:\Program Files\Stickies\stickies.exe


C:\Documents and Settings\jferlow\Desktop\y773e4b7.exe

C:\Documents and Settings\jferlow\Local Settings\Temp\855D75CB-A7D537DB-84061E34-BDFD4EA2\b9aabf.exe

C:\Documents and Settings\jferlow\Local Settings\Temp\855D75CB-A7D537DB-84061E34-BDFD4EA2\05b3a_xp.exe

C:\Program Files\Trend Micro\HijackThis\HijackThis.exe


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://companyweb

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://mysearch.myway.com/jsp/dellsidebar.jsp?p=DE

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=

O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll

O2 - BHO: Browser Defender BHO - {2A0F3D1B-0909-4FF4-B272-609CCE6054E7} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll

O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll

O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll

O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll

O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll

O3 - Toolbar: (no name) - {BA52B914-B692-46c4-B683-905236F6F655} - (no file)

O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll

O3 - Toolbar: PC Tools Browser Guard - {472734EA-242A-422B-ADF8-83D1E48CC825} - C:\Program Files\Spyware Doctor\BDT\PCTBrowserDefender.dll

O4 - HKLM\..\Run: [iAAnotif] C:\Program Files\Intel\Intel Matrix Storage Manager\iaanotif.exe

O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe

O4 - HKLM\..\Run: [statusClient] C:\Program Files\Hewlett-Packard\Toolbox2.0\Apache Tomcat 4.0\webapps\Toolbox\StatusClient\StatusClient.exe /auto

O4 - HKLM\..\Run: [TomcatStartup] C:\Program Files\Hewlett-Packard\Toolbox2.0\hpbpsttp.exe

O4 - HKLM\..\Run: [HPLJ Config] C:\Program Files\Hewlett-Packard\hp LaserJet 1010 Series\SetConfig.exe -c Direct -p USB001 -pn "hp LaserJet 1010 Series Driver" -n 0 -l 1033 -sl 120000

O4 - HKLM\..\Run: [PfuSsSct.exe] C:\Program Files\PFU\ScanSnap\PfuSsSct.exe /Station

O4 - HKLM\..\Run: [QuickBooksDB] C:\Program Files\Intuit\QuickBooks 2005\QBDBMgrN.exe -n QB_B398K81_16 -qs -gd ALL -gk all -gp 4096 -gu all -ch 64M -c 32M -x tcpip(BroadcastListener=NO;port=10160) -ti 0 -ec simple -ct- -qi -qw -oe DBStartup.log -tl 120 -u -y

O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [PPort11reminder] "C:\Program Files\ScanSoft\PaperPort\Ereg\Ereg.exe" -r "C:\Documents and Settings\All Users\Application Data\ScanSoft\PaperPort\11\Config\Ereg\Ereg.ini

O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"

O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~2\VPTray.exe

O4 - HKLM\..\RunServices: [WebExRemoteAccessAgent] C:\WINDOWS\Downloaded Program Files\MyWebEx\319\raagtapp.exe

O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe

O4 - HKUS\S-1-5-21-1015933586-2693596944-465365655-1009\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'QBDataServiceUser')

O4 - HKUS\S-1-5-21-1015933586-2693596944-465365655-1009\..\Run: [DellSupport] "C:\Program Files\Dell Support\DSAgnt.exe" /startup (User 'QBDataServiceUser')

O4 - HKUS\S-1-5-21-1015933586-2693596944-465365655-1011\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'QBDataServiceUser18')

O4 - HKUS\S-1-5-21-1015933586-2693596944-465365655-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Administrator')

O4 - HKUS\S-1-5-21-1034102055-1867963510-1569433949-1144\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'pszymanski')

O4 - HKUS\S-1-5-21-1034102055-1867963510-1569433949-1190\..\Run: [swg] C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe (User 'kcastagnetta')

O4 - HKUS\S-1-5-21-1034102055-1867963510-1569433949-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User 'Administrator')

O4 - HKUS\S-1-5-21-2000478354-492894223-839522115-1155\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-3186744016-2721684379-2066250402-1140\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - HKUS\S-1-5-21-3186744016-2721684379-2066250402-500\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe (User '?')

O4 - Startup: Stickies.lnk = C:\Program Files\Stickies\stickies.exe

O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - Global Startup: ScanSnap Manager.lnk = ?

O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe

O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html

O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html

O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html

O8 - Extra context menu item: Convert to existing PDF - res://C:\Program Files\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html

O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000

O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL

O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\system32\Shdocvw.dll

O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe

O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204

O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/microsoftu...b?1260282851563

O16 - DPF: {C2ED62BE-4FF5-4FAF-9274-3BA328DCA35C} (TimeTrackingV2.UserControl1) - https://timetracking.quickbooks.com/ocx/tts...eTrackingV2.ocx

O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = ArthurHowland.local

O17 - HKLM\Software\..\Telephony: DomainName = ArthurHowland.local

O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = ArthurHowland.local

O17 - HKLM\System\CS2\Services\Tcpip\Parameters: Domain = ArthurHowland.local

O18 - Protocol: intu-help-qb1 - {9B0F96C7-2E4B-433E-ABF3-043BA1B54AE3} - C:\Program Files\Intuit\QuickBooks 2008\HelpAsyncPluggableProtocol.dll

O18 - Protocol: qbwc - {FC598A64-626C-4447-85B8-53150405FD57} - mscoree.dll (file missing)

O20 - AppInit_DLLs: C:\PROGRA~1\Google\GOOGLE~2\GOEC62~1.DLL

O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe

O23 - Service: WebEx Remote Access Agent (atnthost) - WebEx Communications, Inc. - C:\WINDOWS\DOWNLO~1\MyWebEx\319\atnthost.exe

O23 - Service: Browser Defender Update Service - Threat Expert Ltd. - C:\Program Files\Spyware Doctor\BDT\BDTUpdateService.exe

O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe

O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe

O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe

O23 - Service: Google Desktop Manager 5.9.1005.12335 (GoogleDesktopManager-051210-111108) - Google - C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe

O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMon) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\iaantmon.exe

O23 - Service: Sony SPTI Service for DVE (ICDSPTSV) - Sony Corporation - C:\WINDOWS\system32\IcdSptSv.exe

O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe

O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE

O23 - Service: LogMeIn Maintenance Service (LMIMaint) - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\RaMaint.exe

O23 - Service: LogMeIn - LogMeIn, Inc. - C:\Program Files\LogMeIn\x86\LogMeIn.exe

O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe

O23 - Service: QBCFMonitorService - Intuit - C:\Program Files\Common Files\Intuit\QuickBooks\QBCFMonitorService.exe

O23 - Service: Intuit QuickBooks FCS (QBFCService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\QuickBooks\FCS\Intuit.QuickBooks.FCS.exe

O23 - Service: QuickBooksDB18 - iAnywhere Solutions, Inc. - C:\PROGRA~1\Intuit\QUICKB~1\QBDBMgrN.exe

O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe

O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe

O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe

O23 - Service: SmartPayments Service Manager (SmartPayments_Service) - TPI Software, LLC - c:\program files\smartpayments\smartpayments_service.exe

O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe

O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe

O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe

O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe


End of file - 14245 bytes


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Hello Paul! Welcome to Malwarebytes' Anti-Malware Forums!

My name is Borislav and I will be glad to help you solve your problems with malware. Before we begin, please note the following:

  • The process of cleaning your system may take some time, so please be patient.
  • Follow my instructions step by step if there is a problem somewhere, stop and tell me.
  • Stay with the thread until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
  • Instructions that I give are for your system only!
  • If you don't know or can't understand something please ask.
  • Do not install or uninstall any software or hardware, while work on.
  • Keep me informed about any changes.

NAV says I have been infected with the above and it can only partially remove. MBAM can;t find anything. Doese the HJT log okay to you?

Nope, Paul.

Please follow these instructions and post all logs if you can:


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  • Root Admin

Due to the lack of feedback this Topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!

The fixes and advice in this thread are for this machine only. Do not apply the instructions from this thread to your own machine. Please start a new thread describing your issue and someone will be along to assist you.

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