Jump to content

Trouble registering program


Recommended Posts

Hi Classmom2, and welcome to Malwarebytes.org

You do not need to do a scan first to register.

What error are you getting?

You should be able to click on the register button in the lower left of the program window and it should pop-up another box where you can enter your ID and Key numbers.

post-13280-1279244422_thumb.png

It's usually best to copy and paste them from your Cleverbridge confirmation email, ensuring there are no spaces at the beginning nor at the end.

If you are unable to get the registration box to come up, please use the MBAM-CLEAN tool as outlined below and try again.

  1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
  2. Restart your computer (very important).
  3. Download and run this utility. MBAM-CLEAN.EXE
  4. It will ask to restart your computer (please allow it to).
  5. After the computer restarts, temporarily disable your Anti-Virus and Firewall, then install the latest version from here

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration.
Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again

Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

  • Recently Browsing   0 members

    • No registered users viewing this page.
Back to top
×
×
  • Create New...

Important Information

This site uses cookies - We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.