Trouble registering program

[Classmom2]

Hi Malware.....

MY malware KEY code is not working to register After my laptop does a full scan.....I keep getting a error when I use my key ID #....This is the key ID #...I received with my order of Malware..

WHAT'S going on....PLEASE explain and Help

%(*:*)%

[Jacktivity]

Hi Classmom2, and welcome to Malwarebytes.org

You do not need to do a scan first to register.

What error are you getting?

You should be able to click on the register button in the lower left of the program window and it should pop-up another box where you can enter your ID and Key numbers.

It's usually best to copy and paste them from your Cleverbridge confirmation email, ensuring there are no spaces at the beginning nor at the end.

If you are unable to get the registration box to come up, please use the MBAM-CLEAN tool as outlined below and try again.

1. Uninstall Malwarebytes' Anti-Malware using Add/Remove programs in the control panel.
   
2. Restart your computer (very important).
   
3. Download and run this utility. MBAM-CLEAN.EXE
   
4. It will ask to restart your computer (please allow it to).
   
5. After the computer restarts, temporarily disable your Anti-Virus and Firewall, then install the latest version from here
   

Note: You will need to reactivate the program using the license you were sent

Launch the program and set the Protection and Registration.

Then go to the UPDATE tab if not done during installation and check for updates.

Restart the computer again