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So I did one scan and malwarebytes found several infected files which I removed. When I went and tried a second scan, it goes fine for 15 minutes or so, then gets stuck here: hkey_users\s-1-5-18\software\microsoft\windows\currentversion\explorer

and won't continue the scan. It says it's still scanning but has been stuck on this file for 15 minutes. I tried re-running the scan several times.

How can I fix this?

THANKS!!!! :)

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  • Root Admin

Please run the following.

Download
DDS
and save it to your desktop

Disable any script blocker if your Anti-Virus/Anti-Malware has it.

Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.

Then double click
dds.scr
to run the tool.

When done, the
DDS.txt
will open.

Click Yes at the next prompt for Optional Scan.

    When done, DDS will open two (2) logs:

  1. DDS.txt

  2. Attach.txt

  • Save both reports to your desktop

  • Please include the following logs in your next reply:
    DDS.txt
    and
    Attach.txt

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