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Windows won't boot after Security Master AV removal


De3rcr
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Hi, I have a pc that was infected with security master av. After installing mbam it could not get updates but I ran the quick scan anyway and it found like 600 infected items, then I clicked remove selected and it removed what it needed and rebooted. After the reboot chdsk ran and it was recovering orphaned files for about a half an hour then it finished and tried to boot it gave me an error

STOP: c000021a {Fatal System Error}

The session manager initialization system process terminated unexpectedly with a status of

0xc000026c (0x00000000 0x00000000)

I looked up this error and found that it might be win32k.sys so I copied it from a boot cd that I have and now when windows boots it just comes up to a black screen and there is no hard drive activity.

I'm hoping that I don't have to reinstall windows, I just want to get windows running so I can post in the malware removal forums.

Any help?

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Hi, and Welcome to Malwarebytes!

Please read the following so that you can begin the cleaning process:

As we don't deal with malware removal in the General Malwarebytes' Anti-Malware Forum, you need to start a topic in the Malware Removal forum so a qualified helper can help you fix any malware related problems/infections you may have.

  • Please read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.
  • After posting your new post, make sure under options, you select Track this topic and choose Immediate Email Notification, so that you're alerted when someone has replied to your post.
  • One of the expert helpers there will give you one-on-one assistance when one becomes available.
  • Please refrain from making any further changes to your computer (Install/Uninstall programs, use special fix tools, delete files, edit the registry, etc...) unless advised by a malware removal helper. Doing so can result in system changes which may hinder the attempts by a helper to clean your machine.

NOTE: Please DO NOT post back to (bump) your topic within the first 48 hours.

Replying to your own posts changes the post count and helpers are looking for topics with zero replies. If you reply to your own post helpers may think that you're already being helped and thus overlook your post.

    • If there is no reply from any experts after 48 hours, you can reply to the topic, asking for help again.
      Or
    • You may send a Private Message to a Moderator asking for assistance.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org or here.

Please be patient, someone will assist you as soon as it is possible.

PS: Please use the "ADDREPLY" t_reply.gif button instead of other ones when you start replying. :)

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