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Browser won't connect to the internet


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I'm having trouble with a virus that prevents Firefox or any browser from connecting to the internet even though the computer is connected.

I've re-installed the whole os last week and thought I was OK until today the problem reappeared.

I run Superanti spyware and find adware tracking cookies.

What to do?

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  • Root Admin

Hello , and welcome to Malwarebytes.org

You may have a Router that has been taken over maybe or a rootkit that remains in the boot sector so a reinstall and even format might not remove it. The best thing to do is follow the directions below and have someone assist you.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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Thanks, will give it a try. :)

Hello , and welcome to Malwarebytes.org

You may have a Router that has been taken over maybe or a rootkit that remains in the boot sector so a reinstall and even format might not remove it. The best thing to do is follow the directions below and have someone assist you.

Please print out, read and follow the directions here, skipping any steps you are unable to complete. Then post a NEW topic here.

One of the expert helpers there will give you one-on-one assistance when one becomes available.

After posting your new post make sure under options that you select Track this topic and choose one of the Email options so that you're alerted when someon has replied to your post.

Alternatively, as a paying customer, you can contact the help desk at support@malwarebytes.org

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